Best Enterprise Feedback Management Software - Page 9
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Chatter Research gives organizations real-time insights about their customer experience by using AI to capture and analyze conversational feedback over text message and voice assistant. With 8x more r
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
A simple customer feedback tool that surveys your customers, measures satisfaction and identifies those that are unhappy.
- 100% Small-Business
225 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Conflux is a user feedback management platform.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Convas is a customer feedback tool. Gather & prioritize all your feedback in one place, understand your customers and build the right products.
- 100% Mid-Market
10 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Crowd is a comprehensive user research and feedback platform offering a suite of features that enable businesses to gather, analyze, and implement user feedback effectively. Businesses can create un
- 100% Small-Business
67 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Customer Alliance is web-based Hospitality management software for small-medium and enterprise business. This software well performs as Hotel management, Reservation and booking, Room management and c
- 50% Mid-Market
- 50% Small-Business
930 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Customer Radar is the leader in Online Reputation Management software for vets and dentists. It contains all the features they need to consolidate and respond to feedback in real time, generate new d
- 50% Mid-Market
- 25% Enterprise
- Overview
- User Satisfaction
- Seller Details
Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Ce
- 100% Mid-Market
1,143 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Emojot's AI-driven Customer Experience Management (CXM) solution is the unique innovation of Emotion Sensors™, a groundbreaking reinvention of traditional surveys. These visually appealing, omnichanne
- 100% Mid-Market
652 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Simple, powerful feedback tool for websites of all sizes.
- 100% Small-Business
99 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Glanceable is a B2B solution which aggregates customer feedback across multiple sources (social networks, online reviews, surveys, customer calls…) and, using a combination of proprietary AI and Open
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Real Time Feedback Software
- 100% Small-Business
128 Twitter followers
- Overview
- User Satisfaction
- Seller Details
InputKit is a powerful and innovative SAAS solution that improves the customer experience, employee experience and online reputation of companies around the world. By using InputKit, companies can cre
- 100% Small-Business
11 Twitter followers
- Overview
- User Satisfaction
- Seller Details
As ‘Customer Experience (CX)’ has become something of a catch-all term, Insocial helps to improve the effectiveness of your CX initiatives by focusing on five core types of experience (brand, customer
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. Litmu
- 100% Mid-Market
457 Twitter followers
