Insocial Reviews & Product Details

As ‘Customer Experience (CX)’ has become something of a catch-all term, Insocial helps to improve the effectiveness of your CX initiatives by focusing on five core types of experience (brand, customer, service, user, and employee) offering truly actionable insights for every department and stakeholder. The Insocial platform is designed to harmonise CX across your organisation. As a single platform for CX Performance Management, we prevent data silo’s and truly putting the customer first. We spend a lot of effort in future proofing our feedback solutions, so you can easily create a feedback experience that is delightful to your customers. Our api-driven solutions will allow you to orchestrate dialogues with customers at any line of interaction, from onsite visits to chatbot and voicebot conversations, so you will be able to keep your brand promise in every step of the customer journey. Our strong customer journey visualisations and AI engine provide deep customers insights and will help to uncover what impacts your business the most. To ensure your organisation is turning insights into action, Insocial enables Closed Loop Feedback and Long Loop tracking of the effect of CX initiatives from the boardroom to the floor. We make CX work!