Best Enterprise Feedback Management Software - Page 15
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
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Qmeter is a solution that helps you to understand your customer needs and their opinion about your business. It gives you a real-time portrait of your service and shows you where you rock, also what i
537 Twitter followers
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Q One is a SaaS (software-as-a-service) single cloud-based, multi-channel, multi-currency, and multi-lingual market research platform offering a full range of features for research professionals and o
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QueueBee Solution is a global leader in the realm of Customer Journey Management and Customer Experience Management. More than just a queue management system, we provide robust, tailor-made solutions
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Ratecard is the feedback tool that integrates with your processes in real-time, and helps you collect feedback on autopilot. Our mission is to help you and your business improve every day.
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RateIt is the easiest and most delightful way to gather, in-the-moment NPS and feedback.
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Think fastFast resolution and happy customers. Make them both happen with a digitally influenced, AI-empowered customer journey.
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Revisior is a SaaS tool for multi-channel feedback and customer experience management. This allows businesses to collect feedback across all communication channels, process it with SLA, and improve s
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The ServiceGuru Kiosk captures customer feedback at the point of interaction, making it simple to collect valuable and actionable feedback about your staff and business.
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ServiceTick offers survey solutions for businesses of all sizes.
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CX Platform. We collect feedback from different sources, process and analyze it in real time, and provide different automatizations, integrations with CRM, Historic NPS per contact, etc We have a comp
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Spridz offers real-time customer feedback and analytics.
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Suggest Feature is a user feedback management platform designed to help you understand what your users truly want. Our tool simplifies feedback-based product development by enabling you to collect fea
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SupporTrends connects product teams with customer feedback, delivering automatic, actionable insight from actual users so that companies can iterate faster. In addition to processing call recordings,
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Transform how managers give and receive feedback by assessing quality, reducing bias, and supporting skills development. With AI-powered performance and feedback, managers can deliver structured, impa
892 Twitter followers
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Channel Customer Feedback Directly to You
