NPS and Survey for Zendesk Reviews & Product Details

NPS and Survey for Zendesk is a comprehensive tool that empowers businesses to gather valuable feedback, measure customer satisfaction, and drive strategic improvements directly within Zendesk Support. Key Features: - Four Survey Types The app offers 4 different survey types, including 5-star form, 0-10 rating, Yes/No questions, and Text feedback surveys, catering to various feedback scenarios and preferences. - Automated Trigger-based Sending Set up automated triggers for survey distribution based on specific customer interactions within Zendesk, ensuring timely feedback collection without manual intervention. - Dynamic Content Translation Break language barriers with dynamic content translation options with personalized and localized survey experiences tailored to diverse audiences. - Custom Branding Elevate your brand presence by adding logos, splash colors, and custom styling to surveys, ensuring a cohesive brand experience for respondents. - Comprehensive Statistics Access detailed statistics and analytics to gain actionable insights into survey performance, response rates, and customer sentiment trends. - Internal Notes Integration Analyze automatic internal notes with the responses directly in the tickets to monitor customer feedback and make data-driven decisions. - Unlimited Surveys Enjoy unrestricted survey creation and distribution, empowering you to gather scale feedback without limitations. NPS and Survey app for Zendesk is the ultimate solution for mastering feedback management. Its feature-rich toolkit, seamless integration, and intuitive interface effortlessly elevate the company’s feedback strategy and drive continuous improvement.