Best Enterprise Feedback Management Software - Page 14
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
Smiley based IoT product to capture feedback from customers, employees, patients, visitors etc.
- Overview
- User Satisfaction
- Seller Details
MyNextAdvice can help you engage clients, grow your business and increase your revenue.
- Overview
- User Satisfaction
- Seller Details
NPS and Survey for Zendesk is a comprehensive tool that empowers businesses to gather valuable feedback, measure customer satisfaction, and drive strategic improvements directly within Zendesk Support
327 Twitter followers
- Overview
- User Satisfaction
- Seller Details
We are software and customer satisfaction management experts. We provide plug & play solutions to make customer experience and relationship improvements simple, easy, and part of daily work. Our m
- Overview
- User Satisfaction
- Seller Details
Give voice to your audience
- Overview
- User Satisfaction
- Seller Details
An experience management platform that transforms your customers into brand ambassadors, helps you manage your vendors with ease, listen to your employees and scale your business. Made for businesses
- Overview
- User Satisfaction
- Seller Details
Palzin Feedback is simple yet powerful tool to collect and organise feature request to have a better understanding of customer needs and help companies to build better products.
- Overview
- User Satisfaction
- Seller Details
Pay Compliment is an online and mobile platform for customers, peers and managers that give direct feedback to the people and organisations they interact with so that customer service levels and emplo
1,696 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Questions and test media are programmed into the Perception Analyzer in advance. The system is flexible enough to allow you to add and modify questions on-the-fly during your sessions, so you can quic
616 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Praemialis Mystery Shopping Software Praemialis helps you combine the latest innovation in feedback technology with the genuine opinions of your mystery shoppers. Allowing your clients take advantage
- Overview
- User Satisfaction
- Seller Details
Prodroll is a product management platform for SaaS companies. It helps the product managers to collect and analyze customer feedback in one place. This way product managers will prioritize features th
- Overview
- User Satisfaction
- Seller Details
Promoter Ninja for NPS is an NPS email survey tool to monitor customer satisfaction. Upload the customer contact list, customize the NPS survey and send in just a few clicks.
- Overview
- User Satisfaction
- Seller Details
Extraordianry app that'll help you get rid of taking paper feedback.
- Overview
- User Satisfaction
- Seller Details
Using a unique behavioral analytics engine PxidaCX™ is the only customer engagement tool that provides truly actionable insight to improve customer satisfaction. PxidaCX features:- Capture feedba
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Qatalyst – an Integrated User Research Platform with Insights AI Qatalyst is an AI-powered UX Research platform that enables you to effortlessly conduct moderated, unmoderated, and task-based resear
- 47% Enterprise
- 40% Mid-Market
583 Twitter followers
