Best Enterprise Feedback Management Software - Page 12
Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with CRM software.
While EFM software can have significant overlap with survey software and experience management software, the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.
Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Enterprise Feedback Management category, a product must:
Best Enterprise Feedback Management Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
e-satisfaction.com is an Enterprise Feedback Management Software that captures the Voice of Customers. We use Customer Feedback to help you understand your customers, know where to focus and provide t
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. C
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Everise has built, curated and seamlessly integrated critical applications your business needs to deliver a seamlessly unified customer & product support experience while maximizing your return on
- Overview
- User Satisfaction
- Seller Details
EXP+™ Engage elevates the power of human connection to build brand loyalty through email, chat, messaging and voice-based contact center services built upon a foundation of data-driven customer unders
- Overview
- User Satisfaction
- Seller Details
The insight edge at your fingertips Imagine having all the answers to your business problems just a click away. ex-plor is your one stop shop to get closer to customers, discover their needs and predi
- Overview
- User Satisfaction
- Seller Details
ezySurvey.com provides Enterprise Feedback Management services to its Corporate Customers: a complete suite of advanced survey services from start to finish especially designed for large enterprises w
- Overview
- User Satisfaction
- Seller Details
A turn-key solution for the Net Promoter Scoresm framework. Works perfectly on SaaS products, content sites, ecommerce stores or any other website & installs in under 5 minutes.
- Overview
- User Satisfaction
- Seller Details
Feature Upvote is a tool that allows customers to openly suggest and upvote features they want to see in the product.
107 Twitter followers
- Overview
- User Satisfaction
- Seller Details
feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Feedb is a powerful customer feedback system that delivers great outcomes out of a simple 1-click survey. By using Feedb you will be able to regularly get feedback in a very effective way and turn it
- Overview
- User Satisfaction
- Seller Details
Feedback allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.
- Overview
- User Satisfaction
- Seller Details
Managing your surveys is a breeze with Feedback Inn-s intuitive, user-friendly interface. Within minutes, you can start your first survey and let your clients tell you where your customer service fall
- Overview
- User Satisfaction
- Seller Details
FeedbackRig is a cloud-based customer survey solution that helps businesses to gather real-time feedback from their customers or employees, identify pain points and act on actionable insights.
- Overview
- User Satisfaction
- Seller Details
Feedbackstr is an enterprise feedback management system.
- Overview
- User Satisfaction
- Seller Details
The main purpose of Feedo is to let you to get feedbacks from customers as soon as possible. Feedo is a clear and easy tool. Nothing disturbs your customer from a quiz and your questions. No necessary
