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Best Enterprise Customer Self-Service Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Self-Service category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Customer Self-Service to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Customer Self-Service category.

In addition to qualifying for inclusion in the Customer Self-Service Software category, to qualify for inclusion in the Enterprise Business Customer Self-Service Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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53 Listings in Enterprise Customer Self-Service Software Available

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    G2 Score
Ada
By ADA SUPPORT, INC.
(154)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Helpful
    8
    Features
    6
    Customer Support
    5
    Easy Setup
    5
    Cons
    Integration Issues
    7
    Chat Management
    4
    Limited Features
    4
    Missing Features
    4
    Connectivity Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,676 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Helpful
8
Features
6
Customer Support
5
Easy Setup
5
Cons
Integration Issues
7
Chat Management
4
Limited Features
4
Missing Features
4
Connectivity Issues
3
Ada features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
8.5
Personalization
Average: 8.4
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,676 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®
UserGuiding
By UserGuiding
(559)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Customer Self-Service software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

    Users
    • Product Manager
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserGuiding Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    233
    Customer Support
    142
    Intuitive
    97
    Features
    89
    Easy Setup
    84
    Cons
    Limited Customization
    41
    Learning Curve
    34
    Limited Functionality
    28
    Expensive
    25
    Limited Features
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserGuiding features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserGuiding
    Company Website
    Year Founded
    2017
    HQ Location
    Istanbul, TR
    Twitter
    @UserGuiding
    1,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

Users
  • Product Manager
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 36% Mid-Market
UserGuiding Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
233
Customer Support
142
Intuitive
97
Features
89
Easy Setup
84
Cons
Limited Customization
41
Learning Curve
34
Limited Functionality
28
Expensive
25
Limited Features
21
UserGuiding features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
8.5
Personalization
Average: 8.4
Seller Details
Seller
UserGuiding
Company Website
Year Founded
2017
HQ Location
Istanbul, TR
Twitter
@UserGuiding
1,765 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®

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Replicant
By Replicant
(43)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 49% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Automation
    Average: 8.6
    9.0
    Integrations
    Average: 8.5
    9.0
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 49% Mid-Market
  • 44% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.4
Automation
Average: 8.6
9.0
Integrations
Average: 8.5
9.0
Personalization
Average: 8.4
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
Read Replicant Reviews
Oracle Service Cloud (formerly RightNow)
By Oracle
(136)3.9 out of 5
View top Consulting Services for Oracle Service Cloud (formerly RightNow)
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 54% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oracle Service Cloud (formerly RightNow) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    2
    Automation
    1
    Call Management
    1
    Case Management
    1
    Cons
    Bugs
    2
    Software Bugs
    2
    Technical Issues
    2
    Complex Administration
    1
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.5
    Automation
    Average: 8.6
    7.8
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    824,405 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199,405 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 54% Enterprise
  • 38% Mid-Market
Oracle Service Cloud (formerly RightNow) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
2
Automation
1
Call Management
1
Case Management
1
Cons
Bugs
2
Software Bugs
2
Technical Issues
2
Complex Administration
1
Complexity
1
Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.1
7.5
Automation
Average: 8.6
7.8
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
824,405 Twitter followers
LinkedIn® Page
www.linkedin.com
199,405 employees on LinkedIn®
Ownership
NYSE:ORCL
Read Oracle Service Cloud (formerly RightNow) Reviews
JustCall
By Saas Labs
(2,084)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Customer Self-Service software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

    Users
    • Account Executive
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
    • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
    • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,285
    Features
    768
    Call Management
    624
    Helpful
    606
    Calling Features
    590
    Cons
    Call Issues
    708
    Call Functionality
    509
    Connection Issues
    411
    Poor Call Quality
    357
    Call Management
    324
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    294 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

Users
  • Account Executive
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
  • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
  • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,285
Features
768
Call Management
624
Helpful
606
Calling Features
590
Cons
Call Issues
708
Call Functionality
509
Connection Issues
411
Poor Call Quality
357
Call Management
324
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
294 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
ViaSay
By ViaSay
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

    Users
    No information available
    Industries
    • Airlines/Aviation
    • Leisure, Travel & Tourism
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ViaSay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Insights
    1
    Cons
    AI Limitations
    1
    Flow Management
    1
    Learning Curve
    1
    Team Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ViaSay features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.0
    Automation
    Average: 8.6
    8.9
    Integrations
    Average: 8.5
    7.5
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ViaSay
    Year Founded
    2016
    HQ Location
    Paris, Île-de-France
    Twitter
    @Mindsay_ai
    1,474 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg

Users
No information available
Industries
  • Airlines/Aviation
  • Leisure, Travel & Tourism
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
ViaSay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Helpful
1
Insights
1
Cons
AI Limitations
1
Flow Management
1
Learning Curve
1
Team Dependency
1
ViaSay features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
7.0
Automation
Average: 8.6
8.9
Integrations
Average: 8.5
7.5
Personalization
Average: 8.4
Seller Details
Seller
ViaSay
Year Founded
2016
HQ Location
Paris, Île-de-France
Twitter
@Mindsay_ai
1,474 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read ViaSay Reviews
livepro Knowledge Management
By livepro
(73)4.9 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 56% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • livepro Knowledge Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Intuitive
    2
    Case Management
    1
    Centralized Communication
    1
    Cons
    Admin Issues
    2
    Access Management Issues
    1
    Admin Control Issues
    1
    Complexity
    1
    Difficult Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.6
    10.0
    Integrations
    Average: 8.5
    10.0
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    97 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 56% Mid-Market
  • 34% Enterprise
livepro Knowledge Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Intuitive
2
Case Management
1
Centralized Communication
1
Cons
Admin Issues
2
Access Management Issues
1
Admin Control Issues
1
Complexity
1
Difficult Setup
1
livepro Knowledge Management features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.6
10.0
Integrations
Average: 8.5
10.0
Personalization
Average: 8.4
Seller Details
Seller
livepro
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
97 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Read livepro Knowledge Management Reviews
Sprinklr Service
By Sprinklr
(497)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
    • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
    • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    237
    Features
    161
    Helpful
    120
    Efficiency
    114
    Simple
    83
    Cons
    Missing Features
    69
    Slow Loading
    66
    Software Bugs
    58
    Limited Features
    55
    Learning Curve
    50
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Automation
    Average: 8.6
    7.7
    Integrations
    Average: 8.5
    7.6
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
  • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
  • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
237
Features
161
Helpful
120
Efficiency
114
Simple
83
Cons
Missing Features
69
Slow Loading
66
Software Bugs
58
Limited Features
55
Learning Curve
50
Sprinklr Service features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.4
Automation
Average: 8.6
7.7
Integrations
Average: 8.5
7.6
Personalization
Average: 8.4
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,899 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
View top Consulting Services for NICE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NICE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Helpful
    27
    Features
    26
    Efficiency
    24
    Simple
    13
    Cons
    Call Issues
    12
    Technical Issues
    11
    Delays
    10
    Poor Customer Support
    10
    Inefficiency
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NICE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.6
    8.1
    Integrations
    Average: 8.5
    7.1
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NICE
    Company Website
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,430 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 35% Enterprise
NICE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Helpful
27
Features
26
Efficiency
24
Simple
13
Cons
Call Issues
12
Technical Issues
11
Delays
10
Poor Customer Support
10
Inefficiency
9
NICE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.6
8.1
Integrations
Average: 8.5
7.1
Personalization
Average: 8.4
Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,430 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
Helpshift
By Helpshift
(380)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    6
    Ease of Use
    4
    Customer Support
    3
    Helpful
    3
    Communication
    2
    Cons
    Chat Functionality
    2
    Chat Issues
    2
    Connection Issues
    2
    Software Unresponsiveness
    2
    UX Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.6
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpshift
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @helpshift
    4,320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
6
Ease of Use
4
Customer Support
3
Helpful
3
Communication
2
Cons
Chat Functionality
2
Chat Issues
2
Connection Issues
2
Software Unresponsiveness
2
UX Issues
2
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.6
Integrations
Average: 8.5
8.9
Personalization
Average: 8.4
Seller Details
Seller
Helpshift
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@helpshift
4,320 Twitter followers
LinkedIn® Page
www.linkedin.com
253 employees on LinkedIn®
Read Helpshift Reviews
Hornbill Service Manager
By Hornbill
(137)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 58% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hornbill Service Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Helpful
    1
    Cons
    Complex Setup
    1
    Integration Issues
    1
    Lack of Guidance
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hornbill Service Manager features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.1
    Automation
    Average: 8.6
    7.4
    Integrations
    Average: 8.5
    7.3
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hornbill
    Year Founded
    1995
    HQ Location
    Ruislip, UNITED KINGDOM
    Twitter
    @Hornbill
    966 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 58% Enterprise
  • 39% Mid-Market
Hornbill Service Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
1
Customizability
1
Customization
1
Ease of Use
1
Helpful
1
Cons
Complex Setup
1
Integration Issues
1
Lack of Guidance
1
Learning Curve
1
Hornbill Service Manager features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.1
Automation
Average: 8.6
7.4
Integrations
Average: 8.5
7.3
Personalization
Average: 8.4
Seller Details
Seller
Hornbill
Year Founded
1995
HQ Location
Ruislip, UNITED KINGDOM
Twitter
@Hornbill
966 Twitter followers
LinkedIn® Page
www.linkedin.com
135 employees on LinkedIn®
Read Hornbill Service Manager Reviews
LiveAgent
By QualityUnit
(1,509)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
    • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
    • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Features
    32
    Customer Support
    25
    Integrations
    24
    Efficiency
    23
    Cons
    Lack of Features
    11
    Missing Features
    9
    Limited Features
    8
    Steep Learning Curve
    7
    Email Communication Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.6
    8.6
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
  • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
  • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Features
32
Customer Support
25
Integrations
24
Efficiency
23
Cons
Lack of Features
11
Missing Features
9
Limited Features
8
Steep Learning Curve
7
Email Communication Issues
6
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.6
8.6
Integrations
Average: 8.5
8.2
Personalization
Average: 8.4
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Nexthink Adopt (Formerly Applearn Adopt)
By AppLearn
(55)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With AppLearn Adopt, you can see how your people use your enterprise software and place real-time guidance in your apps to support them while they work. Market-leading organizations are already usin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 76% Enterprise
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nexthink Adopt (Formerly Applearn Adopt) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Customer Support
    1
    Detailed Review
    1
    Features
    1
    Functionality
    1
    Cons
    Admin Control Issues
    1
    Complex Configuration
    1
    Developer Dependency
    1
    Implementation Difficulties
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nexthink Adopt (Formerly Applearn Adopt) features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.6
    7.8
    Integrations
    Average: 8.5
    9.2
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppLearn
    Year Founded
    2011
    HQ Location
    Manchester, UK
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With AppLearn Adopt, you can see how your people use your enterprise software and place real-time guidance in your apps to support them while they work. Market-leading organizations are already usin

Users
No information available
Industries
No information available
Market Segment
  • 76% Enterprise
  • 13% Mid-Market
Nexthink Adopt (Formerly Applearn Adopt) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Customer Support
1
Detailed Review
1
Features
1
Functionality
1
Cons
Admin Control Issues
1
Complex Configuration
1
Developer Dependency
1
Implementation Difficulties
1
Learning Curve
1
Nexthink Adopt (Formerly Applearn Adopt) features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.6
7.8
Integrations
Average: 8.5
9.2
Personalization
Average: 8.4
Seller Details
Seller
AppLearn
Year Founded
2011
HQ Location
Manchester, UK
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Read Nexthink Adopt (Formerly Applearn Adopt) Reviews
Help Scout
By Help Scout
(407)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    10
    Customer Support
    8
    Helpful
    8
    Intuitive
    6
    Cons
    Missing Features
    8
    Email Management
    6
    Limited Features
    6
    Email Issues
    5
    Ticketing Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.7
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,828 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
10
Customer Support
8
Helpful
8
Intuitive
6
Cons
Missing Features
8
Email Management
6
Limited Features
6
Email Issues
5
Ticketing Issues
5
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.7
Personalization
Average: 8.4
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,828 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
Avaya Experience Platform
By Avaya
(177)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

    Users
    • Telecom engineer
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 53% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avaya Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    1
    Features Variety
    1
    Flexibility
    1
    Innovation
    1
    Knowledge Base
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avaya Experience Platform features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.6
    10.0
    Integrations
    Average: 8.5
    10.0
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    37,771 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,986 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users
  • Telecom engineer
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 53% Enterprise
  • 34% Mid-Market
Avaya Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
1
Features Variety
1
Flexibility
1
Innovation
1
Knowledge Base
1
Cons
This product has not yet received any negative sentiments.
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.6
10.0
Integrations
Average: 8.5
10.0
Personalization
Average: 8.4
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
37,771 Twitter followers
LinkedIn® Page
www.linkedin.com
12,986 employees on LinkedIn®
Ownership
NYSE: AVYA
Read Avaya Experience Platform Reviews
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