Best Customer Journey Analytics Tools - Page 14
Customer journey analytics software, also known as customer journey orchestration software, facilitates the management and automation of the customer experience across all possible channels. “Journey" is the operative word, as the software tracks, weaves together, and analyzes customer interactions across all channels so that businesses can react in real time and execute behavior-driven strategies.
With customer journey analytics software, companies can better understand their customers’ wants and needs to orchestrate and optimize customer interaction and engagement from start to finish. Customer journey analytics solutions fuse together customer behavioral data and multi- and omnichannel marketing strategies, to create a legitimate, actionable 360-degree view of customers. Customer journey analytics software equips businesses with the tools and strategy necessary to transform them from reactive, out-of-touch behemoths into focused, personalized, and efficient consumer-led organizations. Customer journey analytics software integrates with e-commerce, marketing, and sales solutions, to supplement and leverage the troves of customer data that businesses have amassed over time.
To qualify for inclusion in the Customer Journey Analytics category, a product must:
Best Customer Journey Analytics Software At A Glance
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- Overview
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Mutuality is an AI-enabled, omni-channel marketing platform specifically designed for the retail sector. It consolidates all marketing and communication needs into a single, user-friendly interface, e
- Overview
- Pros and Cons
- User Satisfaction
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ObserviX is the AI-powered marketing attribution platform that shows you exactly which channels drive revenue, not just clicks. We solve the biggest problem in marketing: knowing which marketing dolla
- 100% Small-Business
- Overview
- User Satisfaction
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Open Lantern helps identify if your technology is driving your c-Suite strategy forward. It resolves complex problems in your technology eco-system in an intuitive way
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OpenText™ Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple dat
21,620 Twitter followers
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Oracle offers a c loud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions.
821,198 Twitter followers
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🖥️ Switch between views You can view your customer journey in the Activity map timeline where you can move touchpoints using drag-and-drop or in a traditional Detail view that’s better suited for edit
- Overview
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Pointillist is a customer journey analytics platform that makes it easy for marketers and CX professionals to discover and optimize the journeys that matter to your customers, so you can dramatically
1,180 Twitter followers
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Pointillist, developed by Genesys, is an end-to-end customer journey management platform designed to help organizations measure, monitor, and orchestrate customer journeys to optimize experiences and
32,382 Twitter followers
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pragmaticBOX: all-in-one marketing platform empowers businesses with affiliate marketing 🔗 solutions, data-driven 📈 strategies and superior traffic quality. We scale and automate every type of onli
- 100% Mid-Market
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Emotional analysis
1,263 Twitter followers
- Overview
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refive provides digital receipts and smart touchpoint solutions to retailers to enhance their in-store operations and experience. This empowers retailers to know, engage and retain their in-store cust
- Overview
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ReplayBird is a product analytics tool to find and improve the end-user experience. With ReplayBird, companies can understand how and why people engage, convert, and retain in real-time across devices
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SalesTing offers a machine-learning powered buyer trajectory software for B2B sales and marketing teams.
34 Twitter followers
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- User Satisfaction
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Create engaging digital experiences that fulfill dreams and reach the goals of our customers
24 Twitter followers
- Overview
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Optimize for revenue at every step of your funnel
