Reviews Summary: Customer Journey Analytics Software with Journey Mapping Features
Currently there are 12 Customer Journey Analytics software products with Journey Mapping features listed on G2, and together they have generated 2,890 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Customer Journey Analytics software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 12 Customer Journey Analytics software products that have Journey Mapping features based on those criteria:
- Quality of Support: 9.1/10 average user rating
- Ease of Use: 8.9/10 average user rating
- Ease of Setup: 8.5/10 average user rating
To help you compare and find the best Customer Journey Analytics software product with the right Journey Mapping functionality for your business, we have gathered some additional details and FAQs below.
What Customer Journey Analytics products with Journey Mapping features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Customer Journey Analytics software products with Journey Mapping capabilities according to G2 users:
What Customer Journey Analytics software products with Journey Mapping capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Customer Journey Analytics software products with Journey Mapping capabilities:
Which software products with Journey Mapping features are the highest rated on G2?
These are the Customer Journey Analytics software products offering Journey Mapping capabilities and have the highest ratings:
Review Snippets for Customer Journey Analytics Software with Journey Mapping Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Customer Journey Analytics software with Journey Mapping features. |
Insider: "The platform is extremely user-friendly and has helped us deliver personalised rich push notifications in a strategic way. Customers respond to push messages more than ever and are more likely to use the offers we provide since we have incorporated Insider’s rich push notifications into our mobile marketing strategy."
- Emre A., Managing Director, Brand & Creative, Small-Business (50 or fewer emp.)
Totango: "Totango does a good job of connecting the dots between usage and account health. Its lists are extremely powerful if used well - we've been able to glean an incredible amount of insights about our customer base."
- Jake W., Product Manager at PipelineDeals, Small-Business (50 or fewer emp.)
WebEngage: "I appreciated that Web Engage allowed me to build out an approach that was specific to my needs."
- Nicholas W., Marketing Manager at Arnold Worldwide, Mid-Market (51-1000 emp.)
|
| Here is what users liked least about Customer Journey Analytics software with Journey Mapping features. |
Totango: "Lots of product updates that are not good. Product has accessibility issues for blind users."
- Nick D., Mid-Market (51-1000 emp.)
WebEngage: "I think nothing expebt trying to make flows is sometimes not easy."
- Nourhan S., Mid-Market (51-1000 emp.)
MoEngage: "Too much time & dependecy on tech integration"
- Harshdeep Singh C., Small-Business (50 or fewer emp.)
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| These are what users recommend to others considering popular Customer Journey Analytics software products with Journey Mapping capabilities. |
Insider: "I recommend digital marketers to consider Insider web & mobile tool in order to improve growth management skills and predictive marketing strategies on their digital platforms."
- Nükhet S., Digital Media Director, Mid-Market (51-1000 emp.)
Totango: "Using the data from Totango we were able to develop a classification of our customers based on usage that has been adopted company-wide. Furthermore, we have built goals for our account managers solely using Totango data, that we wouldn't have otherwise."
- Johnny R., Strategic Account Director at Conductor, Inc., Mid-Market (51-1000 emp.)
WebEngage: "Do your due diligence with trial accounts in the dashboards for various competitors and keep in mind that they do not all offer the same feature sets. For example, realtime push notifications and triggered push notifications (something we rely upon) were rare among competition."
- Ezekiel V., Just your average motorcycle and helicopter enthusiast., Small-Business (50 or fewer emp.)
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| These are the problems users said the software was solving and how it is benefitting them. |
Insider: "We have noticed a considerable increase in push open rates and more customers are responding to the offers we provide them with. It’s an impeccable tool!"
- Emre A., Managing Director, Brand & Creative, Small-Business (50 or fewer emp.)
Totango: "Churn, Product feature tracking, Account health."
- Jake W., Product Manager at PipelineDeals, Small-Business (50 or fewer emp.)
WebEngage: "How to digitally breakthrough to our audience without being unabashedly in their face. Web Engage has helped me identify ways to achieve that."
- Nicholas W., Marketing Manager at Arnold Worldwide, Mid-Market (51-1000 emp.)
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