Best Customer Communications Management Software for for Small Business - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Communications Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Communications Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Communications Management category.

In addition to qualifying for inclusion in the Customer Communications Management Software category, to qualify for inclusion in the Small Business Customer Communications Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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40 Listings in Small Business Customer Communications Management Available

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    G2 Score
Rasayel
(39)4.5 out of 5
Save to My Lists
Entry Level Price:$150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs

    Users
    No information available
    Industries
    • Computer Software
    • Leisure, Travel & Tourism
    Market Segment
    • 64% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Rasayel is a platform that prioritizes WhatsApp to deliver a seamless experience for sales and support teams, with features such as a shared inbox, chatbot creation, and integration with other tools.
    • Reviewers frequently mention the ease of use, the ability to integrate with other platforms, the efficient customer support, and the convenience of the mobile app for staying connected on the go.
    • Users mentioned the lack of customization options for workflows and user interfaces, unclear pricing structure, limitations in tag conversation and bot creation, and the difficulty in sending multiple files at once.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rasayel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    14
    Features
    12
    Helpful
    11
    User Interface
    11
    Cons
    Limited Features
    10
    Missing Features
    6
    Chat Functionality
    4
    Limitations
    4
    Limited Integration
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rasayel features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Personalization
    Average: 8.6
    8.7
    Communications Strategy Development
    Average: 8.7
    9.1
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rasayel, Inc.
    Year Founded
    2022
    HQ Location
    Alberta, Canada
    Twitter
    @rasayelio
    150 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs

Users
No information available
Industries
  • Computer Software
  • Leisure, Travel & Tourism
Market Segment
  • 64% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Rasayel is a platform that prioritizes WhatsApp to deliver a seamless experience for sales and support teams, with features such as a shared inbox, chatbot creation, and integration with other tools.
  • Reviewers frequently mention the ease of use, the ability to integrate with other platforms, the efficient customer support, and the convenience of the mobile app for staying connected on the go.
  • Users mentioned the lack of customization options for workflows and user interfaces, unclear pricing structure, limitations in tag conversation and bot creation, and the difficulty in sending multiple files at once.
Rasayel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
14
Features
12
Helpful
11
User Interface
11
Cons
Limited Features
10
Missing Features
6
Chat Functionality
4
Limitations
4
Limited Integration
4
Rasayel features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.6
Personalization
Average: 8.6
8.7
Communications Strategy Development
Average: 8.7
9.1
Inbound Identification
Average: 8.5
Seller Details
Seller
Rasayel, Inc.
Year Founded
2022
HQ Location
Alberta, Canada
Twitter
@rasayelio
150 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Rasayel Reviews
DemandHub
(56)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions t

    Users
    No information available
    Industries
    • Automotive
    • Hospital & Health Care
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DemandHub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Communication
    9
    Easy Communication
    8
    Helpful
    8
    Client Interaction
    6
    Cons
    Chat Functionality
    4
    Messaging Issues
    4
    Missing Features
    3
    Difficult Navigation
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DemandHub features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    8.8
    Communications Strategy Development
    Average: 8.7
    9.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DemandHub
    HQ Location
    Mississauga, Ontario
    Twitter
    @DemandHub
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions t

Users
No information available
Industries
  • Automotive
  • Hospital & Health Care
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
DemandHub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Communication
9
Easy Communication
8
Helpful
8
Client Interaction
6
Cons
Chat Functionality
4
Messaging Issues
4
Missing Features
3
Difficult Navigation
2
Limited Features
2
DemandHub features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
8.8
Communications Strategy Development
Average: 8.7
9.0
Inbound Identification
Average: 8.5
Seller Details
Seller
DemandHub
HQ Location
Mississauga, Ontario
Twitter
@DemandHub
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Read DemandHub Reviews

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Gallabox
(156)4.6 out of 5
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

    Users
    • Founder
    • CEO
    Industries
    • Apparel & Fashion
    • Education Management
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gallabox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    60
    Helpful
    43
    Staff Support
    36
    Features
    28
    Cons
    Missing Features
    16
    Learning Curve
    11
    Limited Features
    10
    Messaging Issues
    8
    Poor Customer Support
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gallabox features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    8.6
    Communications Strategy Development
    Average: 8.7
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MangoLeap
    Company Website
    Year Founded
    2020
    HQ Location
    Chennai, IN
    Twitter
    @gallabox
    138 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

Users
  • Founder
  • CEO
Industries
  • Apparel & Fashion
  • Education Management
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
Gallabox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
60
Helpful
43
Staff Support
36
Features
28
Cons
Missing Features
16
Learning Curve
11
Limited Features
10
Messaging Issues
8
Poor Customer Support
8
Gallabox features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
8.6
Communications Strategy Development
Average: 8.7
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
MangoLeap
Company Website
Year Founded
2020
HQ Location
Chennai, IN
Twitter
@gallabox
138 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
LimeChat
(30)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Consumer Goods
    Market Segment
    • 63% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LimeChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Helpful
    5
    Ease of Use
    4
    Features
    4
    Automation
    3
    Cons
    Software Bugs
    2
    AI Limitations
    1
    App Issues
    1
    Application Instability
    1
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LimeChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    9.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Limechat
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @LimeChatAI
    309 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Consumer Goods
Market Segment
  • 63% Small-Business
  • 37% Mid-Market
LimeChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Helpful
5
Ease of Use
4
Features
4
Automation
3
Cons
Software Bugs
2
AI Limitations
1
App Issues
1
Application Instability
1
Chatbot Issues
1
LimeChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
9.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Limechat
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@LimeChatAI
309 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Read LimeChat Reviews
LiveAgent
(1,509)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, offering a range of features for managing customer interactions.
    • Users like the simplicity, ease of use, and the intuitive UI and UX of LiveAgent, appreciating its ability to streamline operations, improve real-time communication, speed up ticket responses, and enhance transparency and commitment to service improvement.
    • Reviewers mentioned some issues with the phone system setup, a learning curve during initial setup, a need for better design, occasional lags in the chat widget, and a lack of customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Features
    32
    Customer Support
    25
    Integrations
    24
    Efficiency
    23
    Cons
    Lack of Features
    11
    Missing Features
    9
    Limited Features
    8
    Steep Learning Curve
    7
    Email Communication Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    6.7
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, offering a range of features for managing customer interactions.
  • Users like the simplicity, ease of use, and the intuitive UI and UX of LiveAgent, appreciating its ability to streamline operations, improve real-time communication, speed up ticket responses, and enhance transparency and commitment to service improvement.
  • Reviewers mentioned some issues with the phone system setup, a learning curve during initial setup, a need for better design, occasional lags in the chat widget, and a lack of customization options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Features
32
Customer Support
25
Integrations
24
Efficiency
23
Cons
Lack of Features
11
Missing Features
9
Limited Features
8
Steep Learning Curve
7
Email Communication Issues
6
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
6.7
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Helpwise
(180)4.6 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 89% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    16
    Ease of Use
    15
    Customer Support
    14
    Features
    10
    Communication
    8
    Cons
    Missing Features
    12
    Technical Issues
    8
    Bugs
    7
    Limited Features
    7
    Software Glitches
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    8.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    294 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 89% Small-Business
  • 11% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
16
Ease of Use
15
Customer Support
14
Features
10
Communication
8
Cons
Missing Features
12
Technical Issues
8
Bugs
7
Limited Features
7
Software Glitches
6
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
8.9
Inbound Identification
Average: 8.5
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
294 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
Read Helpwise Reviews
Chat Breezes
(31)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chat Breezes Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    17
    Ease of Use
    16
    Efficiency
    9
    Integration Capabilities
    8
    Unified Inbox
    8
    Cons
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chat Breezes features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.9
    Personalization
    Average: 8.6
    9.8
    Communications Strategy Development
    Average: 8.7
    9.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chat Breezes Limited
    Year Founded
    2022
    HQ Location
    Durham, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and pr

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
Chat Breezes Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
17
Ease of Use
16
Efficiency
9
Integration Capabilities
8
Unified Inbox
8
Cons
Missing Features
3
Chat Breezes features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.9
Personalization
Average: 8.6
9.8
Communications Strategy Development
Average: 8.7
9.7
Inbound Identification
Average: 8.5
Seller Details
Seller
Chat Breezes Limited
Year Founded
2022
HQ Location
Durham, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Chat Breezes Reviews
Quadient Inspire
(113)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quadient Inspire is a customer experience management (CXM) software portfolio that enables organizations to create personalized, human-centric, relevant customer communications that span the entire cu

    Users
    • Program Coordinator
    Industries
    • Information Technology and Services
    • Printing
    Market Segment
    • 70% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quadient Inspire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    54
    Integrations
    26
    Simple
    21
    Easy Implementation
    20
    Features
    20
    Cons
    Expensive
    19
    Learning Curve
    7
    Error Handling
    3
    Insufficient Information
    3
    Integration Challenges
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quadient Inspire features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Personalization
    Average: 8.6
    9.0
    Communications Strategy Development
    Average: 8.7
    8.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quadient
    Company Website
    Year Founded
    1924
    HQ Location
    Bagneux, France
    Twitter
    @Quadient
    3,931 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,792 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quadient Inspire is a customer experience management (CXM) software portfolio that enables organizations to create personalized, human-centric, relevant customer communications that span the entire cu

Users
  • Program Coordinator
Industries
  • Information Technology and Services
  • Printing
Market Segment
  • 70% Mid-Market
  • 21% Enterprise
Quadient Inspire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
54
Integrations
26
Simple
21
Easy Implementation
20
Features
20
Cons
Expensive
19
Learning Curve
7
Error Handling
3
Insufficient Information
3
Integration Challenges
3
Quadient Inspire features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.2
Personalization
Average: 8.6
9.0
Communications Strategy Development
Average: 8.7
8.9
Inbound Identification
Average: 8.5
Seller Details
Seller
Quadient
Company Website
Year Founded
1924
HQ Location
Bagneux, France
Twitter
@Quadient
3,931 Twitter followers
LinkedIn® Page
www.linkedin.com
3,792 employees on LinkedIn®
Get a quote
Hatch
(75)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can

    Users
    No information available
    Industries
    • Construction
    • Consumer Services
    Market Segment
    • 79% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hatch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Automation
    5
    Ease of Use
    5
    Helpful
    5
    Customer Engagement
    4
    Cons
    Poor Customer Support
    3
    Bugs
    2
    Missing Features
    2
    Poor Response Management
    2
    Billing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hatch features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Personalization
    Average: 8.6
    8.7
    Communications Strategy Development
    Average: 8.7
    8.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hatch
    Year Founded
    2016
    HQ Location
    Richmond, VA
    Twitter
    @usehatchapp
    178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can

Users
No information available
Industries
  • Construction
  • Consumer Services
Market Segment
  • 79% Small-Business
  • 20% Mid-Market
Hatch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Automation
5
Ease of Use
5
Helpful
5
Customer Engagement
4
Cons
Poor Customer Support
3
Bugs
2
Missing Features
2
Poor Response Management
2
Billing Issues
1
Hatch features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Personalization
Average: 8.6
8.7
Communications Strategy Development
Average: 8.7
8.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Hatch
Year Founded
2016
HQ Location
Richmond, VA
Twitter
@usehatchapp
178 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Read Hatch Reviews
Umnico
(19)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Umnico is the ultimate omnichannel communication solution for engaging an audience of your customers through a variety of instant messengers and social media with a single chat center. Umnico allows c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 89% Small-Business
    • 5% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Umnico Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    3
    Ease of Use
    3
    User Interface
    2
    AI Technology
    1
    Chat Features
    1
    Cons
    Integration Issues
    3
    Limited Customization
    1
    Poor Customer Support
    1
    Poor Response Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Umnico features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Personalization
    Average: 8.6
    8.5
    Communications Strategy Development
    Average: 8.7
    9.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Umnico Limited
    Year Founded
    2018
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Umnico is the ultimate omnichannel communication solution for engaging an audience of your customers through a variety of instant messengers and social media with a single chat center. Umnico allows c

Users
No information available
Industries
No information available
Market Segment
  • 89% Small-Business
  • 5% Enterprise
Umnico Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
3
Ease of Use
3
User Interface
2
AI Technology
1
Chat Features
1
Cons
Integration Issues
3
Limited Customization
1
Poor Customer Support
1
Poor Response Management
1
Umnico features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.8
Personalization
Average: 8.6
8.5
Communications Strategy Development
Average: 8.7
9.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Umnico Limited
Year Founded
2018
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read Umnico Reviews
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