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Best Enterprise Conversational Support Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Conversational Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Conversational Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Conversational Support category.

In addition to qualifying for inclusion in the Conversational Support Software category, to qualify for inclusion in the Enterprise Business Conversational Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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22 Listings in Enterprise Conversational Support Software Available

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    G2 Score
Salesforce Service Cloud
(7,180)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,647
    Features
    1,443
    Case Management
    1,416
    Efficiency
    1,251
    Helpful
    800
    Cons
    Complexity
    881
    Learning Curve
    752
    Steep Learning Curve
    595
    Expensive
    568
    Missing Features
    562
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Proactive Engagement
    Average: 8.5
    8.1
    Contextual Engagement
    Average: 8.5
    8.0
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,647
Features
1,443
Case Management
1,416
Efficiency
1,251
Helpful
800
Cons
Complexity
881
Learning Curve
752
Steep Learning Curve
595
Expensive
568
Missing Features
562
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.1
Contextual Engagement
Average: 8.5
8.0
Self-Serve Support
Average: 8.4
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,997 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Zendesk for Customer Service - AC
(6,674)4.3 out of 5
Optimized for quick response
7th Easiest To Use in Conversational Support software
View top Consulting Services for Zendesk for Customer Service - AC
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
    • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
    • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service - AC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    502
    Features
    377
    Customer Support
    277
    Helpful
    265
    Ticket Management
    242
    Cons
    Missing Features
    206
    Limited Features
    174
    Learning Curve
    164
    Limited Customization
    147
    Ticketing Issues
    130
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service - AC features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Proactive Engagement
    Average: 8.5
    8.2
    Contextual Engagement
    Average: 8.5
    8.1
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
  • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
  • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
Zendesk for Customer Service - AC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
502
Features
377
Customer Support
277
Helpful
265
Ticket Management
242
Cons
Missing Features
206
Limited Features
174
Learning Curve
164
Limited Customization
147
Ticketing Issues
130
View All Pros and Cons
Zendesk for Customer Service - AC features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.2
Contextual Engagement
Average: 8.5
8.1
Self-Serve Support
Average: 8.4
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,141 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®

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Birdeye
(3,710)4.8 out of 5
Optimized for quick response
5th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 51% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that consolidates feedback from various sites into one site, allowing users to view and respond to them in chronological order.
    • Reviewers like the user-friendly nature of Birdeye, its ability to consolidate reviews in one place, the ease of navigation, and the excellent customer support provided by the Birdeye team.
    • Users experienced difficulties with site navigation, lack of customization features, slow website performance, and challenges in managing multiple locations from a single platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    786
    Ease of Use
    774
    Review Management
    642
    Customer Support
    586
    Features
    439
    Cons
    Missing Features
    164
    Improvement Needed
    123
    Review Management
    118
    Learning Curve
    108
    Reporting Issues
    101
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.5
    8.8
    Contextual Engagement
    Average: 8.5
    8.6
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 51% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that consolidates feedback from various sites into one site, allowing users to view and respond to them in chronological order.
  • Reviewers like the user-friendly nature of Birdeye, its ability to consolidate reviews in one place, the ease of navigation, and the excellent customer support provided by the Birdeye team.
  • Users experienced difficulties with site navigation, lack of customization features, slow website performance, and challenges in managing multiple locations from a single platform.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
786
Ease of Use
774
Review Management
642
Customer Support
586
Features
439
Cons
Missing Features
164
Improvement Needed
123
Review Management
118
Learning Curve
108
Reporting Issues
101
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
8.8
Contextual Engagement
Average: 8.5
8.6
Self-Serve Support
Average: 8.4
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,240 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
Freshdesk
(3,619)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Conversational Support software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    309
    Features
    204
    Automation
    148
    Helpful
    147
    Efficiency
    144
    Cons
    Missing Features
    109
    Ticketing Issues
    83
    Limited Features
    78
    Ticket Management
    78
    Limitations
    71
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.5
    8.3
    Contextual Engagement
    Average: 8.5
    8.2
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
309
Features
204
Automation
148
Helpful
147
Efficiency
144
Cons
Missing Features
109
Ticketing Issues
83
Limited Features
78
Ticket Management
78
Limitations
71
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.5
8.3
Contextual Engagement
Average: 8.5
8.2
Self-Serve Support
Average: 8.4
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Kore.AI
(458)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Conversational Support software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore,aI is a platform that offers automation and contact center features, allowing users to create complex conversational flows with minimal coding and supports integration with various systems.
    • Reviewers frequently mention the user-friendly interface, ease of use, and the platform's ability to streamline the process of creating end-to-end AI agents, as well as its robust security and compliance features.
    • Users mentioned occasional platform glitches, complexity for beginners, slower support during implementation, and a steep learning curve for managing large or advanced bots.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    204
    Features
    114
    Chatbot Development
    97
    Integrations
    82
    User Interface
    72
    Cons
    Learning Curve
    45
    Usage Limitations
    43
    Slow Performance
    39
    Slow Loading
    32
    Software Bugs
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.5
    8.9
    Contextual Engagement
    Average: 8.5
    8.9
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,260 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore,aI is a platform that offers automation and contact center features, allowing users to create complex conversational flows with minimal coding and supports integration with various systems.
  • Reviewers frequently mention the user-friendly interface, ease of use, and the platform's ability to streamline the process of creating end-to-end AI agents, as well as its robust security and compliance features.
  • Users mentioned occasional platform glitches, complexity for beginners, slower support during implementation, and a steep learning curve for managing large or advanced bots.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
204
Features
114
Chatbot Development
97
Integrations
82
User Interface
72
Cons
Learning Curve
45
Usage Limitations
43
Slow Performance
39
Slow Loading
32
Software Bugs
29
View All Pros and Cons
Kore.AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
8.9
Contextual Engagement
Average: 8.5
8.9
Self-Serve Support
Average: 8.4
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,629 Twitter followers
LinkedIn® Page
www.linkedin.com
1,260 employees on LinkedIn®
Front
(2,405)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    312
    Team Collaboration
    249
    Communication
    247
    Features
    209
    Email Management
    181
    Cons
    Missing Features
    125
    Email Issues
    124
    Email Management
    103
    Email Management Issues
    72
    Email Communication Issues
    69
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Proactive Engagement
    Average: 8.5
    8.7
    Contextual Engagement
    Average: 8.5
    8.6
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,464 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    524 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
312
Team Collaboration
249
Communication
247
Features
209
Email Management
181
Cons
Missing Features
125
Email Issues
124
Email Management
103
Email Management Issues
72
Email Communication Issues
69
View All Pros and Cons
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.6
Self-Serve Support
Average: 8.4
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,464 Twitter followers
LinkedIn® Page
www.linkedin.com
524 employees on LinkedIn®
ServiceNow Customer Service Management
(237)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 60% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Features
    22
    Case Management
    21
    Efficiency
    17
    Automation
    16
    Cons
    Learning Curve
    18
    Steep Learning Curve
    15
    Limited Customization
    13
    Complexity
    12
    Missing Features
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.5
    8.9
    Contextual Engagement
    Average: 8.5
    7.2
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,059 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 60% Enterprise
  • 30% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Features
22
Case Management
21
Efficiency
17
Automation
16
Cons
Learning Curve
18
Steep Learning Curve
15
Limited Customization
13
Complexity
12
Missing Features
9
View All Pros and Cons
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.9
Contextual Engagement
Average: 8.5
7.2
Self-Serve Support
Average: 8.4
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,059 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
Drift
(1,256)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    118
    Helpful
    108
    Features
    68
    Lead Generation
    59
    Chat Features
    56
    Cons
    Missing Features
    29
    Notification Issues
    24
    Inadequate Notifications
    20
    Chat Management
    19
    Notification System
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.5
    8.7
    Contextual Engagement
    Average: 8.5
    8.5
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,531 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,180 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
118
Helpful
108
Features
68
Lead Generation
59
Chat Features
56
Cons
Missing Features
29
Notification Issues
24
Inadequate Notifications
20
Chat Management
19
Notification System
18
View All Pros and Cons
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.5
Self-Serve Support
Average: 8.4
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,531 Twitter followers
LinkedIn® Page
www.linkedin.com
1,180 employees on LinkedIn®
LivePerson
(198)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
    • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
    • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    27
    Helpful
    23
    Ease of Use
    21
    Artificial Intelligence
    15
    Customer Engagement
    13
    Cons
    Learning Curve
    15
    Expensive
    9
    Steep Learning Curve
    9
    Complexity
    8
    Inadequate Reporting
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Proactive Engagement
    Average: 8.5
    8.2
    Contextual Engagement
    Average: 8.5
    8.0
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
  • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
  • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
27
Helpful
23
Ease of Use
21
Artificial Intelligence
15
Customer Engagement
13
Cons
Learning Curve
15
Expensive
9
Steep Learning Curve
9
Complexity
8
Inadequate Reporting
8
View All Pros and Cons
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.2
8.5
Proactive Engagement
Average: 8.5
8.2
Contextual Engagement
Average: 8.5
8.0
Self-Serve Support
Average: 8.4
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,236 employees on LinkedIn®
Podium
(2,047)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
    • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
    • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    402
    Helpful
    360
    Communication
    319
    Easy Communication
    319
    Customer Support
    225
    Cons
    Messaging Issues
    102
    Missing Features
    101
    Limited Features
    73
    Chat Functionality
    63
    Poor Customer Support
    62
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Proactive Engagement
    Average: 8.5
    8.3
    Contextual Engagement
    Average: 8.5
    8.1
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
  • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
  • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
402
Helpful
360
Communication
319
Easy Communication
319
Customer Support
225
Cons
Messaging Issues
102
Missing Features
101
Limited Features
73
Chat Functionality
63
Poor Customer Support
62
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.5
Proactive Engagement
Average: 8.5
8.3
Contextual Engagement
Average: 8.5
8.1
Self-Serve Support
Average: 8.4
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,496 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
SAP Service Cloud
(239)4.4 out of 5
View top Consulting Services for SAP Service Cloud
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    89
    Features
    87
    Efficiency
    54
    Customer Support
    41
    Helpful
    41
    Cons
    Learning Curve
    50
    Expensive
    42
    Complexity
    41
    Steep Learning Curve
    39
    Limited Customization
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.5
    8.7
    Contextual Engagement
    Average: 8.5
    8.7
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,395 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    138,451 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 36% Enterprise
SAP Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
89
Features
87
Efficiency
54
Customer Support
41
Helpful
41
Cons
Learning Curve
50
Expensive
42
Complexity
41
Steep Learning Curve
39
Limited Customization
29
View All Pros and Cons
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.7
Self-Serve Support
Average: 8.4
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,395 Twitter followers
LinkedIn® Page
www.linkedin.com
138,451 employees on LinkedIn®
Kustomer
(504)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Conversational Support software
View top Consulting Services for Kustomer
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

    Users
    • Customer Service Representative
    • Member Experience Associate
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kustomer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Features
    29
    Helpful
    27
    Efficiency
    22
    Automation
    16
    Cons
    Slow Performance
    17
    Slow Loading
    14
    Poor Performance
    10
    Complexity
    9
    Learning Curve
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kustomer features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.5
    9.0
    Contextual Engagement
    Average: 8.5
    8.6
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kustomer
    Company Website
    Year Founded
    2015
    HQ Location
    Short Hills, US
    Twitter
    @kustomer
    2,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    300 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

Users
  • Customer Service Representative
  • Member Experience Associate
Industries
  • Consumer Services
  • Retail
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
Kustomer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Features
29
Helpful
27
Efficiency
22
Automation
16
Cons
Slow Performance
17
Slow Loading
14
Poor Performance
10
Complexity
9
Learning Curve
9
View All Pros and Cons
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
9.0
Contextual Engagement
Average: 8.5
8.6
Self-Serve Support
Average: 8.4
Seller Details
Seller
Kustomer
Company Website
Year Founded
2015
HQ Location
Short Hills, US
Twitter
@kustomer
2,240 Twitter followers
LinkedIn® Page
www.linkedin.com
300 employees on LinkedIn®
Fin by Intercom
(3,710)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Conversational Support software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
    • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
    • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Proactive Engagement
    Average: 8.5
    8.7
    Contextual Engagement
    Average: 8.5
    8.8
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,849 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
  • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
  • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.8
Self-Serve Support
Average: 8.4
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,849 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
FreshChat
(488)4.4 out of 5
View top Consulting Services for FreshChat
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • FreshChat is a tool that handles customer's live chats and assists in resolving customer complaints and queries.
    • Reviewers like the easy user interface, the ability to handle multiple chats, the integration with other tools, the helpful customer support, and the Freddy AI feature that suggests resolutions.
    • Users experienced sluggishness when handling several chats at once, found some features to be unintuitive, had difficulty training the AI, found the reports confusing, and suggested improvements to the notification system and chat interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    18
    Features
    17
    Automation
    12
    Chat Features
    12
    Cons
    Missing Features
    10
    Learning Curve
    8
    Chatbot Issues
    7
    Chat Issues
    7
    Limited Features
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.5
    8.5
    Contextual Engagement
    Average: 8.5
    8.8
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • FreshChat is a tool that handles customer's live chats and assists in resolving customer complaints and queries.
  • Reviewers like the easy user interface, the ability to handle multiple chats, the integration with other tools, the helpful customer support, and the Freddy AI feature that suggests resolutions.
  • Users experienced sluggishness when handling several chats at once, found some features to be unintuitive, had difficulty training the AI, found the reports confusing, and suggested improvements to the notification system and chat interface.
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
18
Features
17
Automation
12
Chat Features
12
Cons
Missing Features
10
Learning Curve
8
Chatbot Issues
7
Chat Issues
7
Limited Features
7
View All Pros and Cons
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.5
Contextual Engagement
Average: 8.5
8.8
Self-Serve Support
Average: 8.4
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
CommBox
(50)4.7 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Proactive Engagement
    Average: 8.5
    10.0
    Contextual Engagement
    Average: 8.5
    9.3
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
View All Pros and Cons
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
10.0
Proactive Engagement
Average: 8.5
10.0
Contextual Engagement
Average: 8.5
9.3
Self-Serve Support
Average: 8.4
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
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