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Top Free Conversational Support Software

Check out our list of free Conversational Support Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Conversational Support Software to ensure you get the right product.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
55 Conversational Support Products Available
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Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Conversational Support software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
    • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
    • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
  • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
  • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.0
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
12th Easiest To Use in Conversational Support software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Proactive Engagement
    Average: 8.4
    8.1
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Proactive Engagement
Average: 8.4
8.1
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.3
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®

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HubSpot Service Hub
By HubSpot
(2,492)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Proactive Engagement
    Average: 8.4
    8.2
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rich M.
    RM
    The software is seamless and intuitive to use. You don't have to be a coder to create surveys create follow-ups for tickets process tickets,... Read review
    BH
    The ticketing is pretty easy to use and the chatbot is a nice feature Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    804,639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Proactive Engagement
Average: 8.4
8.2
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.3
Rich M.
RM
The software is seamless and intuitive to use. You don't have to be a coder to create surveys create follow-ups for tickets process tickets,... Read review
BH
The ticketing is pretty easy to use and the chatbot is a nice feature Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
804,639 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
Front
By Front App
(2,244)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.7
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JM
    Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
    CL
    The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,530 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.7
Self-Serve Support
Average: 8.3
JM
Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
CL
The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,530 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Freshdesk
By Freshworks
(3,500)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Conversational Support software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Proactive Engagement
    Average: 8.4
    8.3
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Eugene S.
    ES
    Automation and user-friendly interface.. Read review
    Verified User in Wholesale
    AW
    The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Proactive Engagement
Average: 8.4
8.3
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.3
Eugene S.
ES
Automation and user-friendly interface.. Read review
Verified User in Wholesale
AW
The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Birdeye
By Birdeye
(3,142)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Conversational Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.7
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.7
Self-Serve Support
Average: 8.3
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Proactive Engagement
    Average: 8.4
    8.0
    Contextual Engagement
    Average: 8.4
    7.8
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Cosmetics
    AC
    The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
    Kuldeep D.
    KD
    The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.2
Proactive Engagement
Average: 8.4
8.0
Contextual Engagement
Average: 8.4
7.8
Self-Serve Support
Average: 8.3
Verified User in Cosmetics
AC
The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
Kuldeep D.
KD
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Drift
By Salesloft
(1,251)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Drift is a tool that allows users to connect with potential clients, track prospects, and integrate with CRM systems for efficient sales processes.
    • Reviewers like the user-friendly interface, the ability to see customer activity, the interactive bot experience, and the seamless integration with CRM systems.
    • Reviewers mentioned issues with the notification system, a lag in connection to sales reps, difficulties with the filtering system, and automatic booking of requests to the calendar.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    8.4
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Drift is a tool that allows users to connect with potential clients, track prospects, and integrate with CRM systems for efficient sales processes.
  • Reviewers like the user-friendly interface, the ability to see customer activity, the interactive bot experience, and the seamless integration with CRM systems.
  • Reviewers mentioned issues with the notification system, a lag in connection to sales reps, difficulties with the filtering system, and automatic booking of requests to the calendar.
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
8.4
Self-Serve Support
Average: 8.3
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,796 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Learn more
Heymarket
By Heymarket
(436)4.6 out of 5
10th Easiest To Use in Conversational Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that ge

    Users
    • Owner
    • CEO
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 71% Small-Business
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heymarket features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Proactive Engagement
    Average: 8.4
    8.1
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Vivienne P.
    VP
    I really enjoy the amount of features available to use on HeyMarket and how easy it is to mass upload contacts Read review
    Cashe T.
    CT
    Being able to reach my customers in one place and the flexibility of using the app on my phone. It's a great software over all. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Heymarket
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @heymarket
    10 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that ge

Users
  • Owner
  • CEO
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 71% Small-Business
  • 25% Mid-Market
Heymarket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.4
Proactive Engagement
Average: 8.4
8.1
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.3
Vivienne P.
VP
I really enjoy the amount of features available to use on HeyMarket and how easy it is to mass upload contacts Read review
Cashe T.
CT
Being able to reach my customers in one place and the flexibility of using the app on my phone. It's a great software over all. Read review
Seller Details
Seller
Heymarket
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@heymarket
10 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Learn more
Dixa
By Dixa
(388)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Proactive Engagement
    Average: 8.4
    8.4
    Contextual Engagement
    Average: 8.4
    7.5
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rune F.
    RF
    Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
    Hirday J.
    HJ
    Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Company Website
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,779 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
7.9
Proactive Engagement
Average: 8.4
8.4
Contextual Engagement
Average: 8.4
7.5
Self-Serve Support
Average: 8.3
Rune F.
RF
Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
Hirday J.
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Seller Details
Seller
Dixa
Company Website
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,779 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Learn more
FreshChat
By Freshworks
(492)4.4 out of 5
11th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Freshchat is a customer service platform that integrates live chat functionality with AI bot support and self-service solutions, providing a unified agent workspace for scalable, omnichannel support.
    • Reviewers like the platform's user-friendly interface, automated responses, robust customization options, and real-time analytics, which provide valuable insights and empower businesses to enhance customer support.
    • Users experienced occasional glitches or technical issues that disrupt the smooth flow of communication, and some found navigating through the more advanced features tricky without proper guidance.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Proactive Engagement
    Average: 8.4
    8.5
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Freshchat is a customer service platform that integrates live chat functionality with AI bot support and self-service solutions, providing a unified agent workspace for scalable, omnichannel support.
  • Reviewers like the platform's user-friendly interface, automated responses, robust customization options, and real-time analytics, which provide valuable insights and empower businesses to enhance customer support.
  • Users experienced occasional glitches or technical issues that disrupt the smooth flow of communication, and some found navigating through the more advanced features tricky without proper guidance.
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Proactive Engagement
Average: 8.4
8.5
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Learn more
Kore.AI
By Kore.ai
(379)4.7 out of 5
Optimized for quick response
15th Easiest To Use in Conversational Support software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
    • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
    • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Proactive Engagement
    Average: 8.4
    8.9
    Contextual Engagement
    Average: 8.4
    8.9
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,620 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
  • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
  • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
Kore.AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Proactive Engagement
Average: 8.4
8.9
Contextual Engagement
Average: 8.4
8.9
Self-Serve Support
Average: 8.3
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
respond.io
By respond.io
(280)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Respond.io is an AI-powered Customer Conversation Management Software designed to help B2C companies generate leads and maximize sales over chat. We empower over 10,000 brands globally to increase rev

    Users
    • CEO
    Industries
    • Marketing and Advertising
    • Leisure, Travel & Tourism
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • respond.io features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.7
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Nantaporn L.
    NL
    Respond.io stands out for its exceptional ease of use. The platform is clearly well-designed, making it intuitive and smooth to navigate. This is a... Read review
    CB
    What I love most about Respond.io is how incredibly fast and easy it is to use. The platform’s speed is impressive, making communication a breeze.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    respond.io
    Company Website
    Year Founded
    2017
    HQ Location
    Kuala Lumpur, Malaysia
    Twitter
    @respond_io
    1,381 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Respond.io is an AI-powered Customer Conversation Management Software designed to help B2C companies generate leads and maximize sales over chat. We empower over 10,000 brands globally to increase rev

Users
  • CEO
Industries
  • Marketing and Advertising
  • Leisure, Travel & Tourism
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
respond.io features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.7
Self-Serve Support
Average: 8.3
Nantaporn L.
NL
Respond.io stands out for its exceptional ease of use. The platform is clearly well-designed, making it intuitive and smooth to navigate. This is a... Read review
CB
What I love most about Respond.io is how incredibly fast and easy it is to use. The platform’s speed is impressive, making communication a breeze.... Read review
Seller Details
Seller
respond.io
Company Website
Year Founded
2017
HQ Location
Kuala Lumpur, Malaysia
Twitter
@respond_io
1,381 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
Learn more
Help Scout
By Help Scout
(407)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    9.1
    Self-Serve Support
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RR
    When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
    Verified User in Higher Education
    AH
    We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,826 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.4
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
9.1
Self-Serve Support
Average: 8.3
RR
When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
Verified User in Higher Education
AH
We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,826 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
Tidio
By Tidio
(1,614)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
    • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
    • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Proactive Engagement
    Average: 8.4
    8.3
    Contextual Engagement
    Average: 8.4
    8.5
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
  • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
  • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.7
Proactive Engagement
Average: 8.4
8.3
Contextual Engagement
Average: 8.4
8.5
Self-Serve Support
Average: 8.3
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,277 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®