Best Contact Center Workforce Software - Page 4
Contact center workforce software enables companies to manage their call center employees’ schedules, activities, and performance. In businesses where call center responsiveness to incoming calls is critical, contact center workforce software helps businesses run the line of business efficiently. Contact center workforce software is used by managers of customer service call and contact centers to effectively monitor the quality of calls and manage agents’ time and learning. They can also be used by the agents themselves to self-schedule, submit time-off requests, receive feedback, and access training materials. Tools in this category are often used in conjunction with contact center infrastructure products, and can supplement other customer service-related tools like help desk and live chat products.
To qualify for inclusion in the Contact Center Workforce category, a product must:
Best Contact Center Workforce Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Aspect League (formerly Alvaria Motivate) offers solutions that are designed to increase productivity and reduce employee turnover across all generations – from Boomers and Millennials to the fast-gro
- 80% Small-Business
- 20% Enterprise
293 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique ble
- 67% Mid-Market
- 33% Small-Business
575 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Masergy provides global enterprises fully-managed networking, cloud communications, and cybersecurity solutions with the industry's best client experience.
- 45% Mid-Market
- 45% Small-Business
- Overview
- User Satisfaction
- Seller Details
- 67% Mid-Market
- 33% Enterprise
- Overview
- User Satisfaction
- Seller Details
TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.
- 67% Enterprise
- 33% Small-Business
7 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Aquant offers generative AI purpose-built for service through its Service Co-Pilot platform. Whether you're a service leader, field technician, customer service representative, or customer, this platf
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Click2Coach offres what you need to manage your business and customer experience including interaction recording, desktop activity recording during an interaction, evaluation and feedback, and more.
- 100% Mid-Market
763 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PrimoDialler is a All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi chann
- 100% Small-Business
164 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Online Scheduling designed for your Industry.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Aspect Software is a provider of fully-integrated customer interaction management software.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Call Center Designer is a staffing, prediction, modeling, and analysis software tool for your inbound call center.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cinareo provides short to long-term capacity planning and decision support for omni-channel contact center environments. This tool allows robust resource planning and financial analysis to cost-effici
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.
- 100% Enterprise
- 100% Small-Business
