Best Contact Center Workforce Software - Page 4
Contact center workforce software enables companies to manage their call center employees’ schedules, activities, and performance. In businesses where call center responsiveness to incoming calls is critical, contact center workforce software helps businesses run the line of business efficiently. Contact center workforce software is used by managers of customer service call and contact centers to effectively monitor the quality of calls and manage agents’ time and learning. They can also be used by the agents themselves to self-schedule, submit time-off requests, receive feedback, and access training materials. Tools in this category are often used in conjunction with contact center infrastructure products, and can supplement other customer service-related tools like help desk and live chat products.
To qualify for inclusion in the Contact Center Workforce category, a product must:
Best Contact Center Workforce Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c
- Computer Software
- Information Technology and Services
- 50% Mid-Market
- 35% Enterprise
2,219,932 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Aquant is the only agentic AI platform built specifically for asset-centric organizations that build, sell, and support complex equipment. It turns your service content (manuals, service histories, pa
- 75% Mid-Market
- 25% Small-Business
- Overview
- User Satisfaction
- Seller Details
An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analyt
- 60% Mid-Market
- 20% Enterprise
73 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verint® provides an open platform to increase CX Automation and deliver AI Business Outcomes, Now™. Verint Open Platform is a contact center platform designed to lower your costs while simultaneous
- 44% Enterprise
- 41% Mid-Market
7,751 Twitter followers
- Overview
- User Satisfaction
- Seller Details
CronSights is a specialized software solution designed to provide customer support leaders with precise handle time metrics and insights within Service Cloud environments. By leveraging extensive expe
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PrimoDialler is a All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi chann
- 100% Small-Business
162 Twitter followers
- Overview
- User Satisfaction
- Seller Details
TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.
- 67% Enterprise
- 33% Small-Business
7 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Click2Coach offres what you need to manage your business and customer experience including interaction recording, desktop activity recording during an interaction, evaluation and feedback, and more.
- 100% Mid-Market
739 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Online Scheduling designed for your Industry.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Cinareo provides short to long-term capacity planning and decision support for omni-channel contact center environments. This tool allows robust resource planning and financial analysis to cost-effici
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.
- 100% Enterprise
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
KPS Knowledge Management Software is is designed to sort and organize your companies information.
- 100% Small-Business
313 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-ser
- 91% Mid-Market
- 27% Enterprise
2,432 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Turn every customer interaction into insight with our conversation analytics platform. Advanced Speech Algorithms: Identify complex customer characteristics within conversations. Machine Learning: S
- 100% Enterprise
