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PrimoDialler Reviews & Product Details

PrimoDialler is a All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements.

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Primo Dialler

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PrimoDialler Community

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Kevin Box

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PrimoDialler Integrations

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JD

John Mark D.

E-commerce Sales Executive

Small-Business (50 or fewer emp.)

8/7/2025

"Predictive Dialing Tool | CRM"

4.5/5

What do you like best about PrimoDialler?

Primo is a user-friendly tool that has been helpful on data analysis and handling customer's information. Review collected by and hosted on G2.com.

What do you dislike about PrimoDialler?

Latency occurs sometimes but just need to relaunch and it works fine. Considering a strong internet connection because this is a web-based tool. Review collected by and hosted on G2.com.

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

2/20/2024

"Great features but quite difficult to set up"

3/5

What do you like best about PrimoDialler?

We liked how it has a multi-line dialer and allowed for us to use APIs to send data back to our CRM. Review collected by and hosted on G2.com.

What do you dislike about PrimoDialler?

Very difficult to set up the entire dialer. Review collected by and hosted on G2.com.

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/25/2022

"Dialer does everything you need it to, but the setup is nearly impossible."

0.5/5

What do you like best about PrimoDialler?

It seems to do just about anything you can think of in a dialer. The support team will help you get it set up for long term use even if it does take time. It probably has more functionality than most competitors. Review collected by and hosted on G2.com.

What do you dislike about PrimoDialler?

Do not expect to see a positive ROI with this product quickly. It is a money pit. We have had it for a few months and still have only got it 20% set up. Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product, there are dozens, maybe hundreds fields and options that are often ambiguous acronyms with no explanation. So many so that you will have no idea what you're doing. The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break. So setting up the system on the admin side is a minefield. Sometimes it takes support multiple days to get back to us with a simple question. I have asked them to provide more documentation and they essentially said they don't see the value in it, because users should reach out to their support with questions. Which again, significantly prolongs the setup period. Even if you are technically sophisticated uploading a simple list to call manually can easily take hours of your time. Overall the experience is dismal. Review collected by and hosted on G2.com.