Reviews Summary: Contact Center Workforce Software with Intraday Management Features
Currently there are 14 Contact Center Workforce software products with Intraday Management features listed on G2, and together they have generated 2,481 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Contact Center Workforce software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 14 Contact Center Workforce software products that have Intraday Management features based on those criteria:
- Ease of Use: 8.8/10 average user rating
- Quality of Support: 8.5/10 average user rating
- Ease of Setup: 8.3/10 average user rating
To help you compare and find the best Contact Center Workforce software product with the right Intraday Management functionality for your business, we have gathered some additional details and FAQs below.
What Contact Center Workforce products with Intraday Management features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Contact Center Workforce software products with Intraday Management capabilities according to G2 users:
- NICE CXone is rated 4.3-stars and has 817 reviews
- Talkdesk is rated 4.4-stars and has 417 reviews
- Alvaria Workforce is rated 4.2-stars and has 259 reviews
- Calabrio ONE is rated 4.4-stars and has 216 reviews
What Contact Center Workforce software products with Intraday Management capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Contact Center Workforce software products with Intraday Management capabilities:
- NICE CXone is rated 4.3-stars with 817 reviews.
- Talkdesk is rated 4.4-stars with 417 reviews.
- Calabrio ONE is rated 4.4-stars with 216 reviews.
- Assembled is rated 4.7-stars with 63 reviews.
- CallFinder is rated 4.4-stars with 13 reviews.
Which software products with Intraday Management features are the highest rated on G2?
These are the Contact Center Workforce software products offering Intraday Management capabilities and have the highest ratings:
- Assembled has received 63 reviews and is rated 4.7-stars.
- Talkdesk has received 417 reviews and is rated 4.4-stars.
- Calabrio ONE has received 216 reviews and is rated 4.4-stars.
- NICE CXone has received 817 reviews and is rated 4.3-stars.
- CloudTalk has received 186 reviews and is rated 4.3-stars.
Review Snippets for Contact Center Workforce Software with Intraday Management Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Contact Center Workforce software with Intraday Management features. |
Talkdesk: "I like that it keeps all of my calls in one place, so I can go listen to my voicemails anywhere"
- Virginia P., Manager, Axon Optics, Small-Business (50 or fewer emp.)
NICE CXone: "The dialer feature that is integrated with Salesforce."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
CloudTalk: "Price, quality of calls, advanced features, easy to use"
- Miroslav K., Junior BI Specialis at EMARK, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Contact Center Workforce software with Intraday Management features. |
NICE CXone: "Onboarding is complicated. The learning curve is not intuitive."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
Talkdesk: "- Can be slow at times, layover of close notes button is almost over the hangup call button which makes it easy to accidentally hang up a call"
- Gabriela A., Enterprise (> 1000 emp.)
CloudTalk: "It is too variable in terms of reliability. I have to restart the app on average twice a day"
- Tommy V., Small-Business (50 or fewer emp.)
|
| These are what users recommend to others considering popular Contact Center Workforce software products with Intraday Management capabilities. |
Talkdesk: "They're a great company to work with as they really spend time getting to know your business and your problems with your current vendor. They go out of their way to provide excellent customer service."
- Hillary S., Supervisor at The Telegraph, Mid-Market (51-1000 emp.)
NICE CXone: "This is a sales acceleration software not an account management. Useful for big lists not managing virtual account management."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
CloudTalk: "Definitely give them a try. You will definitely see an increase in productivity."
- Stephanie W., Software Developer at Ciox Health, Enterprise (> 1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Talkdesk: "You can't get Google Voice to give you new phone numbers anymore, but we were able to import our old number from Google Voice to TalkDesk, so we at least kept the same number!"
- Virginia P., Manager, Axon Optics, Small-Business (50 or fewer emp.)
NICE CXone: "not many"
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
CloudTalk: "Quality/price ratio"
- Miroslav K., Junior BI Specialis at EMARK, Small-Business (50 or fewer emp.)
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