# Best Call Center Infrastructure (CCI) Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,363 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,541 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 3 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (597 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,571 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 6 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | AI-assisted contact center routing with CRM integration | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | Cisco-native cloud PBX with call-center routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 9 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,356 reviews) | CRM-integrated cloud calling with AI coaching | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" | | 10 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | High-volume outbound calling with built-in CRM | "[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 364 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Zoom Contact Center (+1.38%) - Among all products in this category, Zoom Contact Center recorded the largest rating increase compared to last month *Last updated: July 03, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 39,800+ Authentic Reviews - 364+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### Gift Baskets Overseas GiftBasketsOverseas.com is an A-ranked, BBB-accredited company based in the United States that specializes in delivering high-quality corporate gifts to over 200 countries. Everyone in the company is committed to delighting customers with superior service and extraordinary accessibility through a wide array of ordering channels & 24/7 availability. GiftBasketsOverseas.com is renowned globally for providing online & bulk ordering convenience, multilingual customer service, and secure payment options. Learn more at https://corporate.GiftBasketsOverseas.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-03T18%3A04%3A48Z&secure%5Bdisplayable_resource_id%5D=1114&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1332017&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332017&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci&secure%5Btoken%5D=38f868e0741ea70a334332ba29308a5b98f3b470aef79e17c9e04a843c91024e&secure%5Burl%5D=https%3A%2F%2Fcorporate.giftbasketsoverseas.com%2F&secure%5Burl_type%5D=product_website) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,363 **How Do G2 Users Rate RingEX?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (195 reviews) - Customer Support (124 reviews) - Helpful (108 reviews) - Reliability (96 reviews) - Phone Calls (93 reviews) **Cons:** - Poor Customer Support (55 reviews) - Customer Service (49 reviews) - Call Issues (47 reviews) - Complex Processes (44 reviews) - Missing Features (37 reviews) ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** with RingEX enhances administration and device switching capabilities efficiently. - Users commend the **helpful customer support** of RingEX, making the setup process smoother and more manageable. - Users value the **reliable connection and helpful support** provided by RingEX, enhancing their communication experience. - Users praise the **reliable connection** of RingEX, highlighting its excellent voice quality and user-friendly design. - Users love the **high-quality phone calls** of RingEX, appreciating its ease of use and helpful features. **Cons:** - Users find the **customer support challenging** to interact with, often requiring excessive steps for known issues. - Users find the **customer service challenging** , often facing unnecessary complications in resolving known issues. - Users face persistent **call issues** with RingEX, including inadequate logs, confusing setup, and frustrating customer support experiences. - Users find the **onboarding and setup processes complicated** , leading to confusion over extensions and features. - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. #### What Are Recent G2 Reviews of RingEX? **"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12983792) --- **"[RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications](https://www.g2.com/survey_responses/ringex-review-11729131)"** **Rating:** 5.0/5.0 stars *— Raffy B.* [Read full review](https://www.g2.com/survey_responses/ringex-review-11729131) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,541 **How Do G2 Users Rate Nextiva?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Nextiva?** - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva (21,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small-Business, 22% Mid-Market #### What Are Nextiva's Pros and Cons? **Pros:** - Customer Support (135 reviews) - Ease of Use (128 reviews) - Helpful (111 reviews) - Easy Setup (94 reviews) - Reliability (90 reviews) **Cons:** - Difficult Configuration (27 reviews) - Complexity (25 reviews) - Number Issues (22 reviews) - Complex Processes (20 reviews) - Difficult Setup (19 reviews) ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** from Nextiva, ensuring quick assistance and easy account setup. - Users find Nextiva's platform to be **easy to use** with excellent support, simplifying call management effortlessly. - Users rave about Nextiva's **exceptional customer service** and seamless onboarding, making implementation a breeze. - Users love the **easy setup** of Nextiva, enabling quick implementation and seamless integration across multiple locations. - Users commend the **reliability** of Nextiva, appreciating its seamless functionality and exceptional customer support throughout. **Cons:** - Users find **difficult configuration** in Nextiva, describing setup and management as clunky and not user-friendly. - Users find the **complexity of initial setup** and configuration challenging, especially for first-time users. - Users report **number issues** with Nextiva, affecting call displays and delayed information retrieval, complicating daily operations. - Users find the **complex processes** of Nextiva, including setup and reporting, to be challenging and time-consuming. - Users find the **difficult setup** of Nextiva to be clunky and not user-friendly, complicating their initial experience. #### What Are Recent G2 Reviews of Nextiva? **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- **"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"** **Rating:** 4.5/5.0 stars *— Connor J.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### 3. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 597 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Call Routing:** 8.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 55% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Five9, highlighting its intuitive interface and seamless integrations. - Users appreciate the **responsive and helpful customer support** from Five9, ensuring their concerns are prioritized and addressed promptly. - Users praise the **excellent customer support** of Five9, highlighting responsiveness and prioritization of their concerns. - Users praise the **excellent support and user-friendly interface** of Five9, enabling seamless integrations and efficient implementation. - Users find the **efficiency** of Five9 enhances workflow, making processes quick and streamlining report generation. **Cons:** - Users report **call issues** due to weak email reporting and slow SMS features, complicating the contact center experience. - Users find the platform's **complexity** challenging due to an outdated UI and a steep learning curve for effective use. - Users note a **lack of customization and missing features** , making the Five9 experience less intuitive and effective. - Users frequently experience **technical issues** like dropped calls and system glitches that disrupt their workflow. - Users often experience **poor customer support** , with slow response times and miscommunication impacting their overall experience. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 4. [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,571 **How Do G2 Users Rate Aircall?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Aircall?** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (809 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 41% Mid-Market #### What Are Aircall's Pros and Cons? **Pros:** - Ease of Use (263 reviews) - Easy Integration (112 reviews) - Call Recording (105 reviews) - Reliability (104 reviews) - Intuitive (99 reviews) **Cons:** - Connection Issues (71 reviews) - Call Issues (58 reviews) - Dialer Issues (46 reviews) - Slow Loading (44 reviews) - Missing Features (37 reviews) ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users commend Aircall for its **user-friendliness** , making it easy for anyone to utilize effectively without extensive training. - Users value the **easy integration** of Aircall, enhancing communication and operational efficiency across various platforms. - Users appreciate the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking capabilities effectively. - Users value Aircall's **reliability** and ease of use, enhancing communication and support within their teams. - Users value Aircall's **intuitive setup** and user-friendly interface, simplifying communication for both technical and non-technical users. **Cons:** - Users experience **connection issues** with Aircall, including finicky Teams integration and occasional call disconnections. - Users face significant **call issues** with Aircall, including poor quality, frequent drops, and unreliable app performance. - Users struggle with **dialer issues** , like not having a proper phone directory and needing to redial every time. - Users report **slow loading** times leading to dropped calls and delays, especially with weak internet connectivity. - Users feel the lack of **missing features** in Aircall hampers their experience, particularly regarding text handling and individual voicemails. #### What Are Recent G2 Reviews of Aircall? **"[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)"** **Rating:** 5.0/5.0 stars *— mark.reed@abaxhealth.com R.* [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) --- **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### 5. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,799 **How Do G2 Users Rate CloudTalk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Call Routing:** 8.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (216 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Intuitive (162 reviews) - Reliability (160 reviews) - Helpful (155 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (77 reviews) - Call Management (69 reviews) - Missing Features (68 reviews) - Poor Connectivity (50 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in CloudTalk, benefiting from its intuitive design and fast functionalities. - Users appreciate the **intuitive design** of CloudTalk, enhancing their user experience and call connectivity. - Users highlight the **reliability** of CloudTalk, noting clear calls and responsive customer support for seamless communication. - Users appreciate the **ease of use and affordability** of CloudTalk, enhancing team efficiency with advanced features. - Users appreciate the **easy-to-use calling features** of CloudTalk, enhancing efficiency and call quality. **Cons:** - Users experience **call issues** with CloudTalk, including unstable connections and inconvenient access to call recordings. - Users often face **connection issues** with CloudTalk, leading to occasional disruptions and inconsistent performance across different countries. - Users experience **call handling limitations** , especially with mobile app constraints and issues with the Chrome extension. - Users find the **missing features** in CloudTalk frustrating, particularly around email coordination and reporting capabilities. - Users experience **poor connectivity** with CloudTalk, causing frustrations during calls and inconsistent access across devices. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 6. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,463 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Genesys Cloud CX enhances operational efficiency and supports seamless communication channels. - Users value the **continuous innovation and feature-rich environment** of Genesys Cloud CX, enhancing multi-channel communication effectively. - Users value the **reliability** of Genesys Cloud CX, ensuring seamless access and business continuity for projects. - Users value the **efficiency of Genesys Cloud CX** , which streamlines operations and enhances agility in service delivery. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting their specific routing needs. **Cons:** - Users note **limited features** , requiring additional licenses and lacking specific functionalities, which complicates usage for smaller organizations. - Users note the **missing features** in Genesys Cloud CX, requiring additional licenses and limiting functionality for certain needs. - Users often find the **complexity** of Genesys Cloud CX challenging, particularly during initial setup and navigation. - Users find the **inadequate reporting** in Genesys Cloud CX frustrating due to limitations and lack of customization options. - Users find the **learning curve challenging** , particularly with complex features and an overwhelming interface for new users. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,429 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Efficiency (113 reviews) - Features (112 reviews) - Customer Satisfaction (107 reviews) - Call Management (102 reviews) **Cons:** - Call Issues (66 reviews) - Poor Reporting (43 reviews) - Technical Issues (42 reviews) - Missing Features (37 reviews) - Connection Issues (33 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and quality scores. - Users value the **efficiency** of Talkdesk, seamlessly managing multiple communication channels to enhance customer service. - Users appreciate the **comprehensive features** of Talkdesk, making setup and operation seamless and efficient. - Users appreciate Talkdesk's **easy CRM integration** , enhancing their call management experience and boosting efficiency for support teams. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing agent workload significantly. **Cons:** - Users experience **call issues** with Talkdesk, including network problems, audio quality, and dropped calls during conversations. - Users often face **technical issues** such as call clarity problems, glitches, and the need for frequent restarts. - Users express frustration over **missing features** , such as spellcheck and flexibility in updating ticket statuses during calls. - Users face frequent **connection issues** with Talkdesk, leading to technical problems and frustrating delays in communication. - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. #### What Are Recent G2 Reviews of Talkdesk? **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- **"[Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot](https://www.g2.com/survey_responses/talkdesk-review-13052171)"** **Rating:** 4.0/5.0 stars *— Azeddine E.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13052171) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 614 **How Do G2 Users Rate Webex Calling?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Call Routing:** 8.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Webex Calling?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Webex Calling's Pros and Cons? **Pros:** - Ease of Use (69 reviews) - Reliability (50 reviews) - Call Quality (41 reviews) - Video Conferencing (31 reviews) - Integrations (30 reviews) **Cons:** - Complex Processes (18 reviews) - Lack of Intuitiveness (18 reviews) - Slow Performance (17 reviews) - Performance Issues (16 reviews) - Limited Customization (13 reviews) ### What Do G2 Reviewers Say About Webex Calling? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Calling, making setup and access remarkably straightforward and efficient. - Users appreciate the **reliable call quality** of Webex Calling, enjoying its seamless integration and stability during use. - Users enjoy the **impeccable call quality** of Webex Calling, appreciating its smooth and stable communication experience. - Users love the **seamless video conferencing** capabilities of Webex Calling, making virtual meetings easy and efficient. - Users value the **seamless integrations** of Webex Calling, enhancing communication across calls, chats, and meetings effortlessly. **Cons:** - Users find **call routing configuration complex** , often feeling overwhelmed and wishing for clearer documentation and simpler automation. - Users find the **lack of intuitiveness** in Webex Calling complicates setup and navigation for beginners. - Users note the **slow performance** of Webex Calling, especially on lower bandwidth connections, impacting their experience. - Users experience **performance issues** with Webex Calling, noting sluggishness and occasional lags during calls. - Users desire more **advanced customization options** in Webex Calling to enhance their overall experience. #### What Are Recent G2 Reviews of Webex Calling? **"[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)"** **Rating:** 4.5/5.0 stars *— Balram T.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12988940) --- **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- #### What Are G2 Users Discussing About Webex Calling? - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) - [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments - [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling) ### 9. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,356 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Call Routing:** 8.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.4/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** invaluable, making setup and communication seamless and intuitive. - Users value the **seamless integration** of calling, SMS, and CRM, enhancing organization and saving time in communication. - Users appreciate how JustCall enhances **business communication** with seamless integration and smooth setup, boosting efficiency. - Users praise JustCall for its **excellent customer support** , resolving issues quickly and providing effective follow-up service. - Users value the **quick call management** of JustCall, praising its user-friendly interface and seamless CRM integrations. **Cons:** - Users face frequent **call issues** with JustCall, including lag, transfer difficulties, and challenges with monitoring calls live. - Users experience **inconvenient call functionalities** , including multiple clicks for dials and potential call quality drops. - Users experience **connection issues** with JustCall, leading to call drops and interruptions during important conversations. - Users find the **missing features** of JustCall limit functionality, requiring extra steps and lacking customization options. - Users frequently experience **poor call quality** with JustCall, especially when internet connectivity is unstable. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 10. [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,029 **How Do G2 Users Rate Close?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Call Routing:** 9.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Close?** - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** https://close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close (6,592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are Close's Pros and Cons? **Pros:** - Ease of Use (753 reviews) - Helpful (441 reviews) - Features (394 reviews) - Simple (387 reviews) - Intuitive (358 reviews) **Cons:** - Missing Features (244 reviews) - Call Issues (181 reviews) - Limited Features (130 reviews) - Limited Customization (95 reviews) - Learning Curve (92 reviews) ### What Do G2 Reviewers Say About Close? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Close, finding the platform intuitive and efficient for sales activities. - Users appreciate the **ease of use** of Close, finding it seamless for sales teams and efficient in reporting. - Users appreciate the **valuable communication features** of Close, enhancing efficiency and effectiveness in managing client interactions. - Users love the **intuitive interface** of Close, making lead management smooth and efficient for everyday tasks. - Users love the **intuitive design** of Close, finding it clean, easy to use, and highly efficient for communication. **Cons:** - Users note the **missing features** in Close, especially the limitations of the mobile app compared to the desktop version. - Users experience **frequent call issues** like disconnects and headset problems, requiring occasional restarts for better performance. - Users find the **limited features** of Close frustrating, especially for B2C needs without upgrade options. - Users find the **limited customization** options frustrating, lacking advanced dashboard capabilities and tailored reporting features. - Users find the **learning curve challenging** due to merging leads and limited customization options within Close. #### What Are Recent G2 Reviews of Close? **"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"** **Rating:** 4.5/5.0 stars *— Gaël L.* [Read full review](https://www.g2.com/survey_responses/close-review-9339114) --- **"[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)"** **Rating:** 5.0/5.0 stars *— Tristan W.* [Read full review](https://www.g2.com/survey_responses/close-review-9087574) --- #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### 11. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 **How Do G2 Users Rate NiCE CXone?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind NiCE CXone?** - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd (14,655 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®) - **Ownership:** NASDAQ: NICE **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Supervisor - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are NiCE CXone's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Features (21 reviews) - Efficiency (20 reviews) - Helpful (16 reviews) - Intuitive (13 reviews) **Cons:** - Call Issues (12 reviews) - Technical Issues (11 reviews) - Missing Features (10 reviews) - Poor Customer Support (10 reviews) - Delays (8 reviews) ### What Do G2 Reviewers Say About NiCE CXone? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of NiCE CXone, which simplifies onboarding and enhances user experience significantly. - Users value the **intuitive interface and powerful features** of NiCE CXone, enhancing both employee training and customer service. - Users value the **efficiency** of NiCE CXone, highlighting its intuitive interface and powerful tools for streamlined operations. - Users value the **intuitive interface** of NiCE CXone, making it easy for new employees to adapt quickly. - Users appreciate the **intuitive interface** of NiCE CXone, making it easy for new employees to navigate and utilize. **Cons:** - Users report frequent **call issues** with NiCE CXone, including dropped calls and difficulties in changing agent status. - Users experience **technical issues** including lag, crashes, and outages, impacting training and service level agreements. - Users are frustrated with the **missing features** in NiCE CXone, hindering training and quality assurance processes. - Users report **poor customer support** in NiCE CXone, facing challenges in reaching out and receiving timely assistance. - Users experience **delays** in information and support responses, which makes using NiCE CXone frustrating at times. #### What Are Recent G2 Reviews of NiCE CXone? **"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"** **Rating:** 4.5/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) --- **"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"** **Rating:** 4.5/5.0 stars *— Nilesh S.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) --- #### What Are G2 Users Discussing About NiCE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### 12. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst, Account Manager - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **reliable global call quality** of Voiso, enhancing their telemarketing and outreach efforts significantly. - Users rave about the **ease of use** of Voiso, enabling effortless creation of call flows without technical skills. - Users value the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. - Users value the **AI predictive dialer** and analytics, enhancing efficiency and providing valuable insights for improved interaction. - Users benefit from the **AI predictive dialer** and real-time dashboards, enhancing efficiency and performance monitoring. **Cons:** - Users find the **complex processes** of Voiso challenging, especially during peak hours and with dashboard customization. - Users find the **inadequate reporting** options frustrating, as they require support for basic data access and customization. - Users find the **dashboard customization complex** , which challenges less technical users and complicates their overall experience. - Users find the mobile app **lacks intuitiveness** , making it challenging for agents who are always on the move. - Users face a **learning curve** with Voiso, particularly older agents and non-technical staff adjusting to the interface. #### What Are Recent G2 Reviews of Voiso? **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- ### 13. [Samsung Contact Center Pro](https://www.g2.com/products/samsung-contact-center-pro/reviews) Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. **Average Rating:** 4.3/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Samsung Contact Center Pro?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 7.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Samsung Contact Center Pro?** - **Seller:** [Samsung Electronics](https://www.g2.com/sellers/samsung-electronics-325d35f1-0cb5-4f9d-9b34-9fb791240402) - **Year Founded:** 1969 - **HQ Location:** Suwon, Korea - **Twitter:** @Samsung (754,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/samsung-electronics-america/ (10,050 employees on LinkedIn®) - **Ownership:** KRX: 018260 **Who Uses This Product?** - **Company Size:** 71% Small-Business, 18% Mid-Market #### What Are Samsung Contact Center Pro's Pros and Cons? **Pros:** - Customer Support (1 reviews) ### What Do G2 Reviewers Say About Samsung Contact Center Pro? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **premium service and support** provided by Samsung Contact Center Pro, enhancing their overall experience. #### What Are Recent G2 Reviews of Samsung Contact Center Pro? **"[Premium Service and Support That Exceeds Expectations](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032)"** **Rating:** 5.0/5.0 stars *— Sanju K.* [Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032) --- **"[Efficient Door-to-Door Service with Dedicated Specialists](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053)"** **Rating:** 5.0/5.0 stars *— Nosipho Pretty N.* [Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053) --- #### What Are G2 Users Discussing About Samsung Contact Center Pro? - [What is Samsung Contact Center Pro used for?](https://www.g2.com/discussions/what-is-samsung-contact-center-pro-used-for) ### 14. [UJET](https://www.g2.com/products/ujet/reviews) UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,101 **How Do G2 Users Rate UJET?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind UJET?** - **Seller:** [UJET](https://www.g2.com/sellers/ujet) - **Company Website:** https://www.ujet.cx - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @UJETcx (1,542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18051573/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Agent - **Top Industries:** Consumer Services, Telecommunications - **Company Size:** 57% Mid-Market, 34% Enterprise #### What Are UJET's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Features (34 reviews) - Efficiency (20 reviews) - Simple (19 reviews) - Helpful (17 reviews) **Cons:** - Slow Loading (15 reviews) - Slow Speed (11 reviews) - Slow Performance (8 reviews) - Technical Issues (8 reviews) - Software Glitches (7 reviews) ### What Do G2 Reviewers Say About UJET? *AI-generated summary from verified user reviews* **Pros:** - Users find UJET's platform to be **easy to use** , enhancing their experience with intuitive navigation and helpful features. - Users love UJET's **high call quality** and **user-friendly features** , enhancing efficiency and customer support interactions. - Users commend UJET for its **efficiency** , highlighting its user-friendly design and seamless integration for optimal performance. - Users find UJET to be **user-friendly and efficient** , enhancing daily communication and organization effortlessly. - Users commend the **user-friendly interface** of UJET, praising its ease of navigation and simplicity without sacrificing capability. **Cons:** - Users note a **slow loading** experience during peak hours, impacting response times and overall efficiency. - Users notice an occasional **slow speed** with UJET, experiencing delays despite good connectivity, though it's manageable. - Users experience **slow performance** with UJET, particularly during peak hours, affecting response times and causing frustration. - Users experience **technical issues** with UJET, including crashes and freezes that disrupt workflow during critical tasks. - Users experience **software glitches** with UJET, including freezing and UI issues that disrupt their workflow. #### What Are Recent G2 Reviews of UJET? **"[UJET Streamlines Customer Interactions and Boosts Productivity](https://www.g2.com/survey_responses/ujet-review-12696463)"** **Rating:** 4.5/5.0 stars *— Hariharan K.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12696463) --- **"[Powerful CCaaS Integrations and Omnichannel Support with AI Features](https://www.g2.com/survey_responses/ujet-review-12548405)"** **Rating:** 4.0/5.0 stars *— Rupesh k.* [Read full review](https://www.g2.com/survey_responses/ujet-review-12548405) --- #### What Are G2 Users Discussing About UJET? - [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments ### 15. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 209 **How Do G2 Users Rate Dialaxy?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Dialaxy?** - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp (21 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Small-Business, 44% Mid-Market #### What Are Dialaxy's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Customer Support (63 reviews) - Reliability (56 reviews) - Helpful (49 reviews) - Call Quality (48 reviews) **Cons:** - Number Issues (20 reviews) - Missing Features (19 reviews) - Limited Features (18 reviews) - Geographical Restrictions (15 reviews) - Complex Processes (14 reviews) ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy's **ease of use** refreshing, appreciating its straightforward approach to buying numbers and managing calls. - Users appreciate the **helpful and friendly customer support** of Dialaxy, making their experience seamless and enjoyable. - Users value the **reliable call quality** of Dialaxy, even during multiple calls, contributing to a positive experience. - Users commend Dialaxy for its **helpful support staff** and exceptional call quality, enhancing overall communication experience. - Users value the **clear call quality** and quick connection of Dialaxy, enhancing their communication experience greatly. **Cons:** - Users experience **number issues** with Dialaxy, facing connectivity problems and limited international number options. - Users feel that Dialaxy lacks **key features** , especially for large teams, impacting overall functionality and responsiveness. - Users note the **limited features** of Dialaxy, expressing a desire for more functionality and additional country options. - Users face **geographical restrictions** , as obtaining numbers for other countries is slow and requires additional documentation. - Users find some features to be **complex processes** , which can pose challenges, especially for newcomers trying to adapt. #### What Are Recent G2 Reviews of Dialaxy? **"[Dialaxy Has Simplified Our Call Management](https://www.g2.com/survey_responses/dialaxy-review-12916987)"** **Rating:** 4.0/5.0 stars *— Aina B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12916987) --- **"[Clean dashboard for managing agency client campaigns and inbound leads](https://www.g2.com/survey_responses/dialaxy-review-12922442)"** **Rating:** 4.0/5.0 stars *— Farah B.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-12922442) --- ### 16. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 212 **How Do G2 Users Rate SalesCaptain?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind SalesCaptain?** - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Business Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small-Business, 27% Mid-Market #### What Are SalesCaptain's Pros and Cons? **Pros:** - Automation (62 reviews) - Communication (54 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - Communication Improvement (40 reviews) **Cons:** - Steep Learning Curve (40 reviews) - Time-Consuming (20 reviews) - Limited Reporting (18 reviews) - Limited Customization (17 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SalesCaptain? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **automation features** of SalesCaptain, which enhance efficiency and improve customer interactions consistently. - Users value the **clear and consistent communication** provided by SalesCaptain, enhancing the overall client experience and organization. - Users appreciate the **ease of use** of SalesCaptain, benefiting from organized communication and streamlined scheduling. - Users appreciate how SalesCaptain's **immediate response capabilities** keep customer conversations alive in busy situations. - Users appreciate the **consistent communication** of SalesCaptain, enhancing client experience and maintaining strong relationships effortlessly. **Cons:** - Users find the **steep learning curve** challenging as initial setup and customization can be complicated and time-consuming. - Users find **SalesCaptain time-consuming** to set up and navigate, especially for onboarding and automation configuration. - Users wish for **more sophisticated reporting** , as current options limit effective analysis and insights from key metrics. - Users find the **limited customization** of SalesCaptain frustrating, hindering workflow efficiency and personalized insights. - Users face a **learning curve** during initial setup and configuration due to the platform's powerful features. #### What Are Recent G2 Reviews of SalesCaptain? **"[A Great Platform for Sales Productivity](https://www.g2.com/survey_responses/salescaptain-review-13055771)"** **Rating:** 4.5/5.0 stars *— Liana S.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13055771) --- **"[A Smart Solution for Managing Leads and Sales](https://www.g2.com/survey_responses/salescaptain-review-13059403)"** **Rating:** 4.5/5.0 stars *— Ari E.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13059403) --- ### 17. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers. **Average Rating:** 4.4/5.0 **Total Reviews:** 77 **How Do G2 Users Rate Amazon Connect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Amazon Connect?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Mid-Market, 30% Enterprise #### What Are Amazon Connect's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Efficiency (6 reviews) - Customization (5 reviews) - Easy Setup (5 reviews) - Features (5 reviews) **Cons:** - Complex Features (3 reviews) - Complexity (3 reviews) - Difficult Setup (3 reviews) - Improvements Needed (3 reviews) - Initial Difficulties (3 reviews) ### What Do G2 Reviewers Say About Amazon Connect? *AI-generated summary from verified user reviews* **Pros:** - Users find Amazon Connect to be **easy to set up and scale** , enhancing customer experience without heavy infrastructure worries. - Users appreciate the **efficiency** of Amazon Connect, benefiting from easy setup, reporting, and cost-saving cloud features. - Users appreciate the **flexibility and scalability** of Amazon Connect, enabling quick customization for diverse business needs. - Users appreciate the **easy setup** of Amazon Connect, allowing quick creation of contact centers tailored to business needs. - Users appreciate the **ease of use and powerful reporting** features of Amazon Connect, enhancing scalability and performance tracking. **Cons:** - Users find the **complex features** challenging to manage, especially those lacking AWS experience, impacting usability and setup. - Users find the **complex setup and management** of Amazon Connect challenging, especially without AWS expertise. - Users find the **difficult setup** challenging, particularly for teams inexperienced with AWS, requiring significant learning and tweaking. - Users highlight the need for **improvements in documentation and integration stability** for Amazon Connect's functionality. - Users often find the **initial difficulties** with setup and management challenging, especially without AWS experience. #### What Are Recent G2 Reviews of Amazon Connect? **"[Easy, Hassle free human interaction based -Free Cloud Contact Center Management with Amazon Connect](https://www.g2.com/survey_responses/amazon-connect-review-12929539)"** **Rating:** 4.5/5.0 stars *— Mary H.* [Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12929539) --- **"[Scalable Pay-as-You-Go Call Center with Seamless Integrations](https://www.g2.com/survey_responses/amazon-connect-review-12496701)"** **Rating:** 5.0/5.0 stars *— Jenom N.* [Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701) --- #### What Are G2 Users Discussing About Amazon Connect? - [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment - [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas) - [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect) - [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments - [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work) ### 18. [DialedIn](https://www.g2.com/products/dialedin/reviews) DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. **Average Rating:** 4.7/5.0 **Total Reviews:** 287 **How Do G2 Users Rate DialedIn?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 9.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind DialedIn?** - **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata) - **Company Website:** https://getdialedin.com/ - **Year Founded:** 1996 - **HQ Location:** Plantation, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/2831616/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales, Insurance Agent - **Top Industries:** Insurance, Telecommunications - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are DialedIn's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Efficiency (66 reviews) - Helpful (49 reviews) - Dialing Features (39 reviews) - Time-saving (38 reviews) **Cons:** - Call Issues (45 reviews) - Dialer Issues (22 reviews) - Slow Performance (14 reviews) - Missing Features (13 reviews) - Slow Loading (13 reviews) ### What Do G2 Reviewers Say About DialedIn? *AI-generated summary from verified user reviews* **Pros:** - Users find DialedIn to be **very user-friendly and easy to use** , enhancing productivity and organization at work. - Users appreciate the **efficiency** of DialedIn, as it simplifies tasks and provides immediate access to customer information. - Users value the **efficiency and clarity** provided by DialedIn, enhancing team communication and productivity significantly. - Users appreciate the **fast connection and efficiency** DialedIn provides, enhancing productivity in high-volume calling. - Users find that DialedIn's **automatic call notes and insights** significantly reduce time spent on lead qualification tasks. **Cons:** - Users experience **call issues** such as delays, dropped calls, and difficulties with voicemail access, affecting their overall experience. - Users experience **dialer issues** such as call delays and drops, complicating their calling efficiency and user experience. - Users experience **slow performance** with DialedIn, leading to delays and interrupting their workflow during crucial tasks. - Users often find **missing features** frustrating, particularly with flexibility and manual processes impacting efficiency. - Users report experiencing **slow loading** times with DialedIn, which disrupts their workflow and productivity during busy periods. #### What Are Recent G2 Reviews of DialedIn? **"[Performance visibility and motivation for revenue teams](https://www.g2.com/survey_responses/dialedin-review-12393544)"** **Rating:** 4.5/5.0 stars *— Marcin Z.* [Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544) --- **"[Effortless Integration with Intuitive Organization](https://www.g2.com/survey_responses/dialedin-review-11395825)"** **Rating:** 4.0/5.0 stars *— Brian C.* [Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825) --- #### What Are G2 Users Discussing About DialedIn? - [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for) ### 19. [Maqsam](https://www.g2.com/products/maqsam/reviews) The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. **Average Rating:** 4.7/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Maqsam?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 9.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.5/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Maqsam?** - **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam) - **Company Website:** https://maqsam.com/ - **Year Founded:** 2019 - **HQ Location:** Al Rabie District, SA - **Twitter:** @MaqsamHQ (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/52185164 (152 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 55% Small-Business, 37% Mid-Market #### What Are Maqsam's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (9 reviews) - Features (9 reviews) - Helpful (9 reviews) - Call Management (7 reviews) **Cons:** - Call Issues (8 reviews) - Poor Call Quality (5 reviews) - Call Quality Issues (4 reviews) - Connection Issues (3 reviews) - Voice Quality Issues (3 reviews) ### What Do G2 Reviewers Say About Maqsam? *AI-generated summary from verified user reviews* **Pros:** - Users find Maqsam to be **easy to use** , making implementation and daily operations straightforward and efficient. - Users rave about the **responsive customer support** of Maqsam, highlighting their helpful and dedicated account manager team. - Users praise Maqsam for its **detailed reporting and user-friendly calling features** , enhancing overall convenience and functionality. - Users commend Maqsam for its **responsive support** and exceptional account management, enhancing the overall user experience. - Users value the **intuitive call management** of Maqsam, appreciating its ease of use and reliability for customer support. **Cons:** - Users experience **terrible call quality and disconnections** that disrupt communication and highlight app bugs. - Users are frustrated by the **poor call quality** of Maqsam, experiencing frequent disconnections and unclear audio. - Users report **call quality issues** with Maqsam, experiencing instability, cuts, and unclear voice during conversations. - Users experience **connection issues** with Maqsam, including call drops, interference, and integration challenges. - Users report **voice quality issues** with Maqsam, citing instability and frequent call interruptions as significant drawbacks. #### What Are Recent G2 Reviews of Maqsam? **"[Arabic-Native Call Routing Built for GCC Contact Centers](https://www.g2.com/survey_responses/maqsam-review-12803821)"** **Rating:** 4.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12803821) --- **"[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)"** **Rating:** 5.0/5.0 stars *— AbdulRahman Q.* [Read full review](https://www.g2.com/survey_responses/maqsam-review-12813352) --- #### What Are G2 Users Discussing About Maqsam? - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments ### 20. [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. **Average Rating:** 4.3/5.0 **Total Reviews:** 69 **How Do G2 Users Rate Zoom Contact Center?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Call Routing:** 9.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Zoom Contact Center?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Farming, Information Technology and Services - **Company Size:** 44% Mid-Market, 43% Small-Business #### What Are Zoom Contact Center's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Features (15 reviews) - Efficiency (14 reviews) - Easy Setup (10 reviews) - Integrations (10 reviews) **Cons:** - Call Issues (10 reviews) - Lack of Clarity (7 reviews) - Missing Features (7 reviews) - Chat Functionality Issues (6 reviews) - Contact Management (6 reviews) ### What Do G2 Reviewers Say About Zoom Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zoom Contact Center, appreciating its intuitive setup and helpful features for agents. - Users appreciate the **user-friendly interface** of Zoom Contact Center, enhancing efficiency and transparency in call management. - Users value the **enhanced efficiency** of Zoom Contact Center, significantly improving call handling and reporting capabilities. - Users appreciate the **easy setup** of Zoom Contact Center, allowing quick configuration and minimal training requirements. - Users value the **seamless integrations** of Zoom Contact Center, enhancing efficiency and improving overall customer service experience. **Cons:** - Users report significant **call issues** with Zoom Contact Center, citing inadequate integration and missing basic functionalities. - Users express frustration over the **lack of clarity** in Zoom Contact Center's functionality and integration with Zoom Phone. - Users express frustration over **missing features** in Zoom Contact Center, complicating workflows and causing inefficiencies. - Users face significant **chat functionality issues** , hindering customer interaction and overall usability of Zoom Contact Center. - Users express frustration with the **limited functionality** of Zoom Contact Center, highlighting the need for significant improvements. #### What Are Recent G2 Reviews of Zoom Contact Center? **"[Powerful Hub for Managing Customer Requests and Team Response Tracking](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)"** **Rating:** 5.0/5.0 stars *— Konstantine S.* [Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938) --- **"[Boosts Customer Support with User-Friendly Interface](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)"** **Rating:** 4.5/5.0 stars *— Rafin D.* [Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672) --- ### 21. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Helpful (74 reviews) - Customer Support (70 reviews) - Time-saving (52 reviews) - Automation (43 reviews) **Cons:** - Call Issues (29 reviews) - Missing Features (14 reviews) - Connection Issues (13 reviews) - Integration Issues (12 reviews) - Technical Issues (12 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Kixie PowerCall & SMS, enhancing productivity and integration with existing tools. - Users appreciate the **helpful features** of Kixie PowerCall & SMS, significantly boosting cold calling effectiveness and productivity. - Users praise Kixie's **excellent customer support** , noting helpful and encouraging assistance from the team. - Users value the **time-saving features** of Kixie PowerCall & SMS, enhancing efficiency in communication and CRM management. - Users praise the **automation features** of Kixie PowerCall & SMS, enhancing productivity and simplifying communication. **Cons:** - Users report **call and messaging navigation issues** that hinder efficiency and can lead to frustrating experiences. - Users wish for **missing features** like emailing and standalone app capabilities to enhance Kixie's functionality. - Users experience occasional **connection issues** which can disrupt workflow and require assistance from support for resolution. - Users report **integration issues** with Kixie, especially concerning data sync and compatibility with HubSpot. - Users experience occasional **technical issues** such as connectivity problems and data syncing that require support assistance. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 22. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (134 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (61 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel's **ease of use** exceptional, with simple setup and seamless integration enhancing their call handling experience. - Users value Ozonetel's **flexible call handling** , seamlessly managing outbound and inbound calls with convenient features. - Users appreciate the **call management features** of Ozonetel, finding it efficient for handling both inbound and outbound calls. - Users value the **smooth call quality** of Ozonetel, enhancing their communication efficiency and CRM integration. - Users value Ozonetel for its **exceptional customer support** and seamless integration of multiple communication channels. **Cons:** - Users find **call issues** problematic, facing delays and technical glitches that hinder the overall customer experience. - Users often face **connection issues** like call drops and delays, which disrupt the overall experience with Ozonetel. - Users often face **call connectivity issues** such as delays and voice problems, affecting their overall experience with Ozonetel. - Users often face **connectivity issues** with Ozonetel, including disconnections during calls and challenges in transferring calls. - Users report occasional **technical issues** like call drops and delays, impacting their overall experience with Ozonetel. #### What Are Recent G2 Reviews of Ozonetel? **"[Seamless Call Management with Intuitive Blended Mode](https://www.g2.com/survey_responses/ozonetel-review-11751332)"** **Rating:** 5.0/5.0 stars *— Sonali D.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-11751332) --- **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 23. [Bevatel](https://www.g2.com/products/bevatel/reviews) Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Bevatel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Bevatel?** - **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account) - **Company Website:** https://www.bevatel.com - **HQ Location:** Riyadh - **LinkedIn® Page:** https://www.linkedin.com/company/bevatelsa/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 35% Small-Business, 11% Mid-Market #### What Are Bevatel's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Helpful (23 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Setup Ease (16 reviews) **Cons:** - Integration Issues (5 reviews) - Call Issues (3 reviews) - Lack of Clarity (3 reviews) - Connectivity Issues (2 reviews) - Limited Access (2 reviews) ### What Do G2 Reviewers Say About Bevatel? *AI-generated summary from verified user reviews* **Pros:** - Users value Bevatel for its **user-friendly interface** and clear setup, enhancing productivity and communication ease. - Users appreciate the **exceptional support** and ease of use of Bevatel, enhancing communication and operational efficiency. - Users praise Bevatel for its **excellent customer support** , enhancing communication efficiency and simplifying the user experience. - Users highlight the **easy setup** of Bevatel, making transitions stress-free and enhancing overall operational efficiency. - Users commend the **setup ease** of Bevatel, praising its straightforward transition and efficient implementation for smoother operations. **Cons:** - Users are frustrated by the **limited integration capabilities** , hindering functionality and smooth operation across applications. - Users report **call issues** with Bevatel, noting slow transfers and inconsistent stability affecting overall communication quality. - Users highlight the **lack of clarity** in Bevatel's services, needing better communication and simpler technical explanations. - Users experience **connectivity issues** with Bevatel, facing difficulties with call stability and local service provider configurations. - Users find the **limited access** to message features and providers frustrating, calling for improvements in accessibility. #### What Are Recent G2 Reviews of Bevatel? **"[Streamlined Customer Communication and Efficient Reporting](https://www.g2.com/survey_responses/bevatel-review-12865523)"** **Rating:** 5.0/5.0 stars *— اسراء .* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12865523) --- **"[Befatel facilitates communication and work organization.](https://www.g2.com/survey_responses/bevatel-review-12991717)"** **Rating:** 5.0/5.0 stars *— Mohamed A.* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12991717) --- ### 24. [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Glia?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Glia?** - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** https://www.glia.com/ - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc (1,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Glia's Pros and Cons? **Pros:** - Customer Support (38 reviews) - Helpful (38 reviews) - Ease of Use (37 reviews) - Efficiency (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (13 reviews) - Integration Issues (8 reviews) - Limited Features (7 reviews) - Poor Customer Support (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users commend Glia for its **responsive and helpful customer support** , enhancing their implementation and overall experience. - Users value the **ease of use and helpful customer support** of Glia, enhancing their overall experience significantly. - Users value the **ease of use** of Glia, praising its intuitive platform and seamless customization options. - Users value the **efficiency** of Glia, enhancing member support and streamlining operations across digital platforms. - Users appreciate the **excellent support and innovative features** of Glia, enhancing member and employee experiences seamlessly. **Cons:** - Users desire **missing features** in Glia, such as detailed reporting and better visual tools for integration. - Users express frustration with **integration issues** , finding it challenging to connect Glia with existing systems and software. - Users find the **limited features** of Glia hinder their ability to fully understand and manage interactions. - Users express frustration with **poor customer support** , highlighting generic responses and inadequate assistance for technical issues. - Users find the **reporting features lacking** and suggest improvements for better data visibility and customization. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 25. [Readymode](https://www.g2.com/products/readymode/reviews) Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach. **Average Rating:** 4.6/5.0 **Total Reviews:** 191 **How Do G2 Users Rate Readymode?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Readymode?** - **Seller:** [Readymode](https://www.g2.com/sellers/readymode) - **Company Website:** https://readymode.com/ - **Year Founded:** 2011 - **HQ Location:** Vancouver, B.C. - **Twitter:** @goreadymode (49 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xencall (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Appointment Setter - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 64% Small-Business, 35% Mid-Market #### What Are Readymode's Pros and Cons? **Pros:** - Efficiency (31 reviews) - Ease of Use (29 reviews) - Helpful (26 reviews) - Time-saving (26 reviews) - Features (22 reviews) **Cons:** - Call Issues (12 reviews) - Learning Curve (12 reviews) - Difficult Learning (10 reviews) - Limited Customization (9 reviews) - Slow Loading (9 reviews) ### What Do G2 Reviewers Say About Readymode? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency** of Readymode, significantly streamlining workflows and enhancing collaboration across teams. - Users find Readymode’s **ease of use** invaluable, enhancing agent efficiency and simplifying campaign management. - Users appreciate the **helpful customer support** of Readymode, enhancing their experience and streamlining workflows effectively. - Users find Readymode's **time-saving features** enhance efficiency, streamlining communication and prioritizing important discussions seamlessly. - Users appreciate the **predictive calling tools** of Readymode, which enhance efficiency and improve agent performance significantly. **Cons:** - Users experience issues with **call quality** , as connection problems lead to dropped calls and impact communication. - Users find the **steep learning curve** of Readymode challenging, hindering quick adaptation for new team members. - Users find the **difficult learning curve** for new team members a significant barrier to productivity and adaptation. - Users note the **limited customization** in Readymode, which can restrict flexibility for specific campaign needs and scenarios. - Users experience **slow loading** times for data and features, impacting their ability to work efficiently, especially offline. #### What Are Recent G2 Reviews of Readymode? **"[Easy to Use, But Integration Issues and Lacking AI Features](https://www.g2.com/survey_responses/readymode-review-11972859)"** **Rating:** 4.0/5.0 stars *— Ahmed K.* [Read full review](https://www.g2.com/survey_responses/readymode-review-11972859) --- **"[Readymode: Simple to Learn, Fast Dialing, Seamless Integrations, and Responsive Support](https://www.g2.com/survey_responses/readymode-review-12701961)"** **Rating:** 5.0/5.0 stars *— Connor S.* [Read full review](https://www.g2.com/survey_responses/readymode-review-12701961) --- #### What Are G2 Users Discussing About Readymode? - [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer) - [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer) - [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located) - [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment - [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)