Best Software for 2025 is now live!
View the Winners
|| products.size

Best Contact Center Quality Assurance Software for Medium-Sized Businesses - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center Quality Assurance category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Contact Center Quality Assurance to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Contact Center Quality Assurance category.

In addition to qualifying for inclusion in the Contact Center Quality Assurance Software category, to qualify for inclusion in the Medium-Sized Business Contact Center Quality Assurance Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Mid-Market
  • Rating
  • Language
  • Pricing
  • Solution Type
1 filter applied
Clear All
  • Mid-Market
  • Rating
  • Language
  • Pricing
  • Solution Type
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Solution Type
Sort by
Clear All
40 Listings in Contact Center Quality Assurance Available
  • Sort By:
    G2 Score
Centrical
By Centrical
(127)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Ce

    Users
    • Recruiter
    • Project Manager
    Industries
    • Consumer Services
    • Outsourcing/Offshoring
    Market Segment
    • 50% Enterprise
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Centrical is a gamification software that aims to improve employee engagement and productivity by setting individual goals and providing real-time feedback.
    • Reviewers frequently mention the software's ability to motivate employees, its seamless integration with CRM and HR systems, and its real-time feedback mechanism that helps increase productivity and team morale.
    • Reviewers experienced difficulties in setting up and configuring the software to cater to specific business needs, and some employees found the inclusion of many games initially disruptive, affecting their performance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Centrical Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    18
    Gamification
    16
    Employee Engagement
    13
    Ease of Use
    12
    Fun
    12
    Cons
    Learning Curve
    4
    Missing Features
    3
    Slow Performance
    3
    User Interface
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Centrical features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.7
    Evaluation
    Average: 9.1
    9.6
    Calibration
    Average: 8.9
    9.6
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Centrical
    Year Founded
    2013
    HQ Location
    New York
    Twitter
    @centrical
    550 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    123 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Ce

Users
  • Recruiter
  • Project Manager
Industries
  • Consumer Services
  • Outsourcing/Offshoring
Market Segment
  • 50% Enterprise
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Centrical is a gamification software that aims to improve employee engagement and productivity by setting individual goals and providing real-time feedback.
  • Reviewers frequently mention the software's ability to motivate employees, its seamless integration with CRM and HR systems, and its real-time feedback mechanism that helps increase productivity and team morale.
  • Reviewers experienced difficulties in setting up and configuring the software to cater to specific business needs, and some employees found the inclusion of many games initially disruptive, affecting their performance.
Centrical Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
18
Gamification
16
Employee Engagement
13
Ease of Use
12
Fun
12
Cons
Learning Curve
4
Missing Features
3
Slow Performance
3
User Interface
3
Complexity
2
Centrical features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.7
Evaluation
Average: 9.1
9.6
Calibration
Average: 8.9
9.6
Integrations
Average: 9.0
Seller Details
Seller
Centrical
Year Founded
2013
HQ Location
New York
Twitter
@centrical
550 Twitter followers
LinkedIn® Page
www.linkedin.com
123 employees on LinkedIn®
Read Centrical Reviews
Hiya Connect Branded Caller ID
By Hiya
(65)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 51% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiya Connect Branded Caller ID Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    20
    Reliability
    17
    Easy Setup
    14
    Customer Service
    13
    Cons
    Expensive
    5
    High Cost
    5
    Call Issues
    4
    Limited Features
    4
    Number Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiya Connect Branded Caller ID features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Evaluation
    Average: 9.1
    9.0
    Calibration
    Average: 8.9
    9.1
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiya
    Company Website
    Year Founded
    2016
    HQ Location
    Seattle, US
    Twitter
    @hiya
    6,381 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 51% Mid-Market
  • 26% Small-Business
Hiya Connect Branded Caller ID Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
20
Reliability
17
Easy Setup
14
Customer Service
13
Cons
Expensive
5
High Cost
5
Call Issues
4
Limited Features
4
Number Issues
4
Hiya Connect Branded Caller ID features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.1
Evaluation
Average: 9.1
9.0
Calibration
Average: 8.9
9.1
Integrations
Average: 9.0
Seller Details
Seller
Hiya
Company Website
Year Founded
2016
HQ Location
Seattle, US
Twitter
@hiya
6,381 Twitter followers
LinkedIn® Page
www.linkedin.com
199 employees on LinkedIn®
Get a quote

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Medallia Agent Connect
By Medallia
(273)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

    Users
    • Customer Advocate
    • Customer Champion
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Agent Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Feedback Management
    3
    Helpful
    3
    Customizability
    2
    Customization
    2
    Cons
    Missing Features
    2
    Connection Issues
    1
    Delay Issues
    1
    Layout Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Agent Connect features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Evaluation
    Average: 9.1
    9.0
    Calibration
    Average: 8.9
    9.1
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,103 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

Users
  • Customer Advocate
  • Customer Champion
Industries
  • Retail
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
Medallia Agent Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Feedback Management
3
Helpful
3
Customizability
2
Customization
2
Cons
Missing Features
2
Connection Issues
1
Delay Issues
1
Layout Issues
1
Limited Customization
1
Medallia Agent Connect features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.1
Evaluation
Average: 9.1
9.0
Calibration
Average: 8.9
9.1
Integrations
Average: 9.0
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,505 Twitter followers
LinkedIn® Page
www.linkedin.com
2,103 employees on LinkedIn®
Phone
650-321-3000
Read Medallia Agent Connect Reviews
Invoca
By Invoca
(919)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 39% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Helpful
    24
    Customer Support
    20
    Analytics
    15
    Call Tracking
    14
    Cons
    Learning Curve
    9
    Steep Learning Curve
    8
    Inaccurate Data Analysis
    7
    Lack of Information
    7
    Inaccurate Reporting
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Evaluation
    Average: 9.1
    8.9
    Calibration
    Average: 8.9
    8.9
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,294 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    384 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Owner
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 39% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Helpful
24
Customer Support
20
Analytics
15
Call Tracking
14
Cons
Learning Curve
9
Steep Learning Curve
8
Inaccurate Data Analysis
7
Lack of Information
7
Inaccurate Reporting
6
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.1
Evaluation
Average: 9.1
8.9
Calibration
Average: 8.9
8.9
Integrations
Average: 9.0
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,294 Twitter followers
LinkedIn® Page
www.linkedin.com
384 employees on LinkedIn®
Get a quote
CallMiner Eureka
By CallMiner
(209)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

    Users
    • Speech Analyst
    • Business Analyst
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallMiner Eureka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Improvement
    15
    Helpful
    14
    Ease of Use
    13
    Innovation
    13
    Accuracy
    9
    Cons
    Learning Curve
    9
    Missing Features
    7
    Poor Interface
    5
    Difficult Setup
    4
    Inadequate AI Capabilities
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallMiner Eureka features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Evaluation
    Average: 9.1
    8.6
    Calibration
    Average: 8.9
    7.9
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallMiner
    Company Website
    Year Founded
    2002
    HQ Location
    Waltham, MA
    Twitter
    @CallMiner
    3,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). By combining deep domain expertise with cutting edge artificial intelligence (AI) technology and machin

Users
  • Speech Analyst
  • Business Analyst
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
CallMiner Eureka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Improvement
15
Helpful
14
Ease of Use
13
Innovation
13
Accuracy
9
Cons
Learning Curve
9
Missing Features
7
Poor Interface
5
Difficult Setup
4
Inadequate AI Capabilities
4
CallMiner Eureka features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
8.7
Evaluation
Average: 9.1
8.6
Calibration
Average: 8.9
7.9
Integrations
Average: 9.0
Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,249 Twitter followers
LinkedIn® Page
www.linkedin.com
288 employees on LinkedIn®
Get a quote
Level AI
By Level AI
(79)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

    Users
    No information available
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Level AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Helpful
    29
    Accuracy
    20
    Efficiency
    20
    User Interface
    16
    Cons
    Inaccuracy
    11
    AI Inaccuracy
    10
    Accuracy Issues
    9
    Inaccurate Data Analysis
    9
    Notification Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Level AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Evaluation
    Average: 9.1
    9.1
    Calibration
    Average: 8.9
    8.6
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Level AI
    Company Website
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @TheLevelAI
    196 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

Users
No information available
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
Level AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Helpful
29
Accuracy
20
Efficiency
20
User Interface
16
Cons
Inaccuracy
11
AI Inaccuracy
10
Accuracy Issues
9
Inaccurate Data Analysis
9
Notification Issues
9
Level AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.3
9.2
Evaluation
Average: 9.1
9.1
Calibration
Average: 8.9
8.6
Integrations
Average: 9.0
Seller Details
Seller
Level AI
Company Website
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@TheLevelAI
196 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Get a quote
Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Software Engineer
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 53% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    13
    Analytics
    8
    Dashboard Usability
    8
    Intuitive
    8
    Cons
    Limitations
    5
    Limited Customization
    5
    Missing Features
    4
    Dashboard Issues
    3
    Improvement Needed
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Evaluation
    Average: 9.1
    8.9
    Calibration
    Average: 8.9
    8.7
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,757 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Software Engineer
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 53% Enterprise
  • 35% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
13
Analytics
8
Dashboard Usability
8
Intuitive
8
Cons
Limitations
5
Limited Customization
5
Missing Features
4
Dashboard Issues
3
Improvement Needed
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
9.2
Evaluation
Average: 9.1
8.9
Calibration
Average: 8.9
8.7
Integrations
Average: 9.0
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,757 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
Get a quote
Creovai
By Creovai
(152)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 65% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Helpful
    32
    Reporting
    21
    Accuracy
    18
    Customer Support
    17
    Cons
    Accuracy Issues
    19
    Inaccurate Data Analysis
    19
    Missing Features
    15
    Call Issues
    13
    Filtering Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Evaluation
    Average: 9.1
    8.1
    Calibration
    Average: 8.9
    7.7
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 65% Mid-Market
  • 19% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Helpful
32
Reporting
21
Accuracy
18
Customer Support
17
Cons
Accuracy Issues
19
Inaccurate Data Analysis
19
Missing Features
15
Call Issues
13
Filtering Issues
12
Creovai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
8.3
Evaluation
Average: 9.1
8.1
Calibration
Average: 8.9
7.7
Integrations
Average: 9.0
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
2 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
CYF Quality
By CYF
(78)4.8 out of 5
4th Easiest To Use in Contact Center Quality Assurance software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower you

    Users
    No information available
    Industries
    • Telecommunications
    • Consumer Services
    Market Segment
    • 46% Enterprise
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CYF Quality Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    3
    Agent Management
    1
    Centralization
    1
    Coaching
    1
    Cons
    Email Issues
    1
    Improvement Needed
    1
    Layout Issues
    1
    Loading Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CYF Quality features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Evaluation
    Average: 9.1
    9.2
    Calibration
    Average: 8.9
    9.2
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CYF
    Year Founded
    1991
    HQ Location
    São Paulo, SP
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower you

Users
No information available
Industries
  • Telecommunications
  • Consumer Services
Market Segment
  • 46% Enterprise
  • 29% Small-Business
CYF Quality Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
3
Agent Management
1
Centralization
1
Coaching
1
Cons
Email Issues
1
Improvement Needed
1
Layout Issues
1
Loading Issues
1
Missing Features
1
CYF Quality features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.4
Evaluation
Average: 9.1
9.2
Calibration
Average: 8.9
9.2
Integrations
Average: 9.0
Seller Details
Seller
CYF
Year Founded
1991
HQ Location
São Paulo, SP
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
Read CYF Quality Reviews
JustCall
By Saas Labs
(2,084)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Contact Center Quality Assurance software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

    Users
    • Account Executive
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
    • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
    • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,285
    Features
    768
    Call Management
    624
    Helpful
    606
    Calling Features
    590
    Cons
    Call Issues
    708
    Call Functionality
    509
    Connection Issues
    411
    Poor Call Quality
    357
    Call Management
    324
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    7.9
    Evaluation
    Average: 9.1
    7.9
    Calibration
    Average: 8.9
    8.6
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    294 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

Users
  • Account Executive
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
  • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
  • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,285
Features
768
Call Management
624
Helpful
606
Calling Features
590
Cons
Call Issues
708
Call Functionality
509
Connection Issues
411
Poor Call Quality
357
Call Management
324
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
7.9
Evaluation
Average: 9.1
7.9
Calibration
Average: 8.9
8.6
Integrations
Average: 9.0
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
294 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
Sprinklr Service
By Sprinklr
(497)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
    • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
    • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    237
    Features
    161
    Helpful
    120
    Efficiency
    114
    Simple
    83
    Cons
    Missing Features
    69
    Slow Loading
    66
    Software Bugs
    58
    Limited Features
    55
    Learning Curve
    50
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Evaluation
    Average: 9.1
    9.0
    Calibration
    Average: 8.9
    8.9
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
  • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
  • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
237
Features
161
Helpful
120
Efficiency
114
Simple
83
Cons
Missing Features
69
Slow Loading
66
Software Bugs
58
Limited Features
55
Learning Curve
50
Sprinklr Service features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.9
Evaluation
Average: 9.1
9.0
Calibration
Average: 8.9
8.9
Integrations
Average: 9.0
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,899 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Zenarate AI Coach
By Zenarate
(29)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zenarate AI Coach helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate’s AI Coach immerses agents in life-like conversation, screen, and chat Simulat

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 59% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zenarate AI Coach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Coaching
    3
    AI Integration
    2
    Artificial Intelligence
    2
    Ease of Use
    2
    Employee Development
    2
    Cons
    Inaccurate Information
    1
    Inadequate AI Capabilities
    1
    Inadequate Reporting
    1
    Lack of Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zenarate AI Coach features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Evaluation
    Average: 9.1
    9.3
    Calibration
    Average: 8.9
    9.8
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zenarate
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, US
    Twitter
    @ZenarateAICoach
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zenarate AI Coach helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate’s AI Coach immerses agents in life-like conversation, screen, and chat Simulat

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 59% Mid-Market
  • 38% Enterprise
Zenarate AI Coach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Coaching
3
AI Integration
2
Artificial Intelligence
2
Ease of Use
2
Employee Development
2
Cons
Inaccurate Information
1
Inadequate AI Capabilities
1
Inadequate Reporting
1
Lack of Features
1
Missing Features
1
Zenarate AI Coach features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.3
9.3
Evaluation
Average: 9.1
9.3
Calibration
Average: 8.9
9.8
Integrations
Average: 9.0
Seller Details
Seller
Zenarate
Company Website
Year Founded
2016
HQ Location
Palo Alto, US
Twitter
@ZenarateAICoach
58 Twitter followers
LinkedIn® Page
www.linkedin.com
144 employees on LinkedIn®
Get a quote
VQ Online
By VereQuest
(47)4.7 out of 5
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and function

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • VQ Online Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    1
    Case Management
    1
    Coaching
    1
    Ease of Use
    1
    Efficiency
    1
    Cons
    Layout Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • VQ Online features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    9.5
    Evaluation
    Average: 9.1
    9.2
    Calibration
    Average: 8.9
    8.5
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    VereQuest
    Year Founded
    2002
    HQ Location
    Toronto, Ontario
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and function

Users
No information available
Industries
  • Hospital & Health Care
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 19% Small-Business
VQ Online Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
1
Case Management
1
Coaching
1
Ease of Use
1
Efficiency
1
Cons
Layout Issues
1
VQ Online features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
9.5
Evaluation
Average: 9.1
9.2
Calibration
Average: 8.9
8.5
Integrations
Average: 9.0
Seller Details
Seller
VereQuest
Year Founded
2002
HQ Location
Toronto, Ontario
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read VQ Online Reviews
CloudTalk
By CloudTalk
(1,249)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Contact Center Quality Assurance software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    291
    Calling Features
    131
    Helpful
    125
    Reliability
    123
    Features
    115
    Cons
    Call Issues
    120
    Connection Issues
    66
    Missing Features
    59
    Call Management
    44
    Dialer Issues
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Evaluation
    Average: 9.1
    9.0
    Calibration
    Average: 8.9
    8.9
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 29% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
291
Calling Features
131
Helpful
125
Reliability
123
Features
115
Cons
Call Issues
120
Connection Issues
66
Missing Features
59
Call Management
44
Dialer Issues
41
CloudTalk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
9.2
Evaluation
Average: 9.1
9.0
Calibration
Average: 8.9
8.9
Integrations
Average: 9.0
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Mihup.ai
By Mihup Communications Private Limited.
(43)4.7 out of 5
10th Easiest To Use in Contact Center Quality Assurance software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 51% Mid-Market
    • 26% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihups Analytics is a tool that provides analysis of call data and can be integrated with current systems.
    • Reviewers appreciate the tool's ability to provide a comprehensive analysis of calls, its user-friendly interface, its ability to increase QA efficiencies, and its exceptional transcription capabilities.
    • Reviewers mentioned issues with the user interface, the need for more personalized reports, limited language support, and occasional delays in resolution.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mihup.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    21
    Call Recording
    13
    Ease of Use
    13
    Conversation Analysis
    12
    Auditing Efficiency
    11
    Cons
    Accuracy Issues
    8
    User Interface Issues
    8
    Inaccuracy
    7
    Dashboard Issues
    6
    AI Inaccuracy
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup.ai features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Evaluation
    Average: 9.1
    9.4
    Calibration
    Average: 8.9
    9.2
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, West
    Twitter
    @mihup_ai
    54 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 51% Mid-Market
  • 26% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihups Analytics is a tool that provides analysis of call data and can be integrated with current systems.
  • Reviewers appreciate the tool's ability to provide a comprehensive analysis of calls, its user-friendly interface, its ability to increase QA efficiencies, and its exceptional transcription capabilities.
  • Reviewers mentioned issues with the user interface, the need for more personalized reports, limited language support, and occasional delays in resolution.
Mihup.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
21
Call Recording
13
Ease of Use
13
Conversation Analysis
12
Auditing Efficiency
11
Cons
Accuracy Issues
8
User Interface Issues
8
Inaccuracy
7
Dashboard Issues
6
AI Inaccuracy
5
Mihup.ai features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.6
Evaluation
Average: 9.1
9.4
Calibration
Average: 8.9
9.2
Integrations
Average: 9.0
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, West
Twitter
@mihup_ai
54 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Read Mihup.ai Reviews
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Solution Type
Sort by
Clear All
  • Mid-Market
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Solution Type
Sort by
Clear All
40 Listings in Contact Center Quality Assurance Available
  • Sort By:
    G2 Score