CYF Quality Reviews & Product Details

The Cyf platform is a very intuitive tool, easy to use with plenty of graphs and evaluation methods. It plays a fundamental role in helping to monitor and understand how the consultants' services are performing according to the standard the company requires. The ease of use, generating reports, and creating monitoring templates with relevant items. We can shape exactly what to evaluate, and the tool provides us with the resources to address each employee's deficiencies. The support is present, always assisting and available to resolve any questions or difficulties within the process with a resolution always within expectations. Review collected by and hosted on G2.com.

The videos and processes for implementation, user creation, and papers, as some items are outdated and different from the current vision of the tool, which ends up complicating some processes. Not having suggestions related to feedback. Review collected by and hosted on G2.com.

The tool is great for measuring various points such as Feedback Applications, as it will only be possible through a number generated by the "Collaborator" themselves. Additionally, it is possible to track if the evaluated agent is a repeat offender, additional comments added by the team, where it directs the collaborator, reports of notes, extraction of the bases, among other functionalities. Review collected by and hosted on G2.com.

At certain times, there is a slowdown in accessing the platform for inserting/editing questionnaires, but it is noticed that these are specific moments; otherwise, the platform meets the need. Recently, the evaluation report was changed, but as it is a new tool, it is still in the adaptation phase. Review collected by and hosted on G2.com.

A tool with an interactive visual. It is possible to change the software theme to the color I like the most. Additionally, the tool provides me with tips through its Blog site and also videos on YouTube. This demonstrates the company's concern in helping its monitors. Furthermore, I like to use duplicated pages, and the tool allows me to duplicate the page to have more control over my content. The CYF allows me to use various tools during monitoring. I can have control over the agents, comparison graphs of the service appear, and data that help in my final report. Review collected by and hosted on G2.com.

Sometimes there are some errors, bugs, in the evaluation system. It doesn't save some data for some reason, compromising the analysis and the service becomes compromised. It could be better at saving what was analyzed to avoid losing the data already filled in. It happens to lose the data because it wasn't saved. When requesting support, the waiting time for problem resolution becomes long. As we want the situation resolved quickly, the wait becomes bad and very long. They give a deadline of one hour to speak with the person, and when resolved, this deadline can even extend to days. Attaching the document in the system could also be more practical, I believe. Review collected by and hosted on G2.com.

CYF is an extremely comprehensive tool with a simple and dynamic interface. I use it daily, and we can also make quick record changes in it, always aiming for the best diagnosis. Data extraction is fast and easily integrates with other tools like SQL/POWERBI. CYF support responds promptly and generates dynamic tickets, with feedback usually in less than 24 hours, providing satisfactory information about the resolution of the raised issue, including the root cause and ways to prevent it from happening again. The implementation of CYF is also usually quick and dynamic, considering that we can migrate/copy already created records, facilitating the handling and inclusion of new segments. Review collected by and hosted on G2.com.

The only situation with CYF that I have to complain about is regarding changing a form that has already been created, as it cannot be edited or manipulated immediately after being posted, requiring duplication of it and changes to the new form that has not yet been posted. Review collected by and hosted on G2.com.

In addition to the ease of access to the platform and dynamics within the initial vision, the platform offers a comprehensive schedule on the quality reports and forms we need to use in our daily activities. Furthermore, the new report dynamics present in the evaluation tab provided a simpler view to understand and verify each available topic in the operation, which is essential for those who are still learning about the platform and want to understand how the reports, complete topics, etc., work. The updates are essential for improvement, and the didactics also help a lot, along with the tools that are very comprehensive for everyday use. Review collected by and hosted on G2.com.

As mentioned, updates are essential, but unfortunately, along with them, we have some problems in pulling reports and having them come in an assertive and complete manner. Unfortunately, we need to contact CYF to obtain the content or clarify doubts, which are always resolved in a complete and very didactic way. The servers create discomfort in terms of quality, which ends up causing issues because the changes generate confusion for some monitors and in identifying the hierarchy of each supervisor, as most of the time, they freeze or do not provide the data completely due to the delay in retrieving this data. Review collected by and hosted on G2.com.

The practicality of conducting tutoring sessions. Review collected by and hosted on G2.com.

So far, Cyf Quality serves well. Review collected by and hosted on G2.com.

The ease of creating evaluation sheets, in addition to all the dynamics and finally, better visualization of the data generated in the evaluations. Cyf is a great tool for analysis and interpretation of results. As a quality agent, my work relies heavily on cyf for notes on what I observe as irregularities in the service, as well as using it to signal the operator. Review collected by and hosted on G2.com.

What I don't like is when the system becomes inoperative or outdated. Lately, this type of situation has been quite frequent. I believe it is a point of attention to improve. Review collected by and hosted on G2.com.

It is an innovation of CYF to provide various reports that assist in processes and decision-making, with the aim of continuing the evaluative processes. One of the main steps is to develop a guide to direct and optimize time, as they need to fulfill various daily tasks and do not always have time to conduct the evaluation properly. With them, we can review opportunities and thus verify if they are achieving the objectives and if they are being developed constructively, that is, to help overcome their difficulties. Review collected by and hosted on G2.com.

I believe that the layout can be adjusted to something more dynamic and with easier access to the reports. Thus, we have to understand that it is important for the professional to be aware of their responsibility in the guidance process and help them achieve the expected results. Review collected by and hosted on G2.com.

Through the CYF tool, we can precisely identify where our team encounters difficulties in understanding the processes. With this information, we can effectively address failures and improve performance. This detailed analysis allows for more targeted interventions and quick solutions. In this way, we ensure a continuous process of improvement and operational efficiency. Review collected by and hosted on G2.com.

The view of the monitoring of the entire company makes the environment a bit cluttered, making it difficult to specifically track our team's performance on a daily basis. This information overload can lead to a loss of focus on the team's priorities. To improve, it would be ideal to have more targeted filtering. This way, we can monitor our team more effectively and efficiently. Review collected by and hosted on G2.com.

The CYF Quality presents a promising proposal but lacks refinement in some aspects. Although it offers a range of useful features, the user interface could be more intuitive for a better navigation experience. Additionally, the system's stability needs improvement, as I encountered some glitches during use. With adjustments focused on usability and bug fixes, CYF Quality has the potential to stand out as a valuable tool in its niche. Review collected by and hosted on G2.com.

CYF Quality did not meet my expectations due to its complex and unfriendly interface. I encountered difficulties navigating the system, and some features were unclear. Additionally, the software's stability was lacking, with frequent crashes during use. I expected a more fluid and intuitive experience. In summary, CYF Quality lacks usability and reliability, making it an unsatisfactory choice for my needs. Review collected by and hosted on G2.com.