--- title: CYF Quality Reviews meta_title: 'CYF Quality Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 94 reviews by the users' company size, role or industry to find out how CYF Quality works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 94 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CYF Quality Reviews **Vendor:** CYF **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 94 ## About CYF Quality CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality. ## CYF Quality Reviews ### 1. Pleasant and very useful experience in daily life as a supervisor. **Rating:** 5.0/5.0 stars **Reviewed by:** André S. | Supervisor de operações, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2023 **What do you like best about CYF Quality?** What attracts me most to CYF Quality is its exceptional usability. The intuitive and well-designed interface makes it extremely easy to navigate the system and perform all tasks related to quality management. This significantly reduces the learning curve for new users and allows my team and me to focus on essential tasks instead of struggling with technology. The smooth and efficient user experience is undoubtedly one of the best features of CYF Quality. **What do you dislike about CYF Quality?** Although my experience with CYF Quality has been predominantly positive, there is one area that I believe could be improved. The customization of reports, while a solid feature, could be more flexible. Sometimes, I need to create highly specific reports to meet my team's requirements, and I feel that the customization options currently available are somewhat limited. If there were more options to adjust the reports according to our unique needs, it would certainly increase the value of the software for us even more. **What problems is CYF Quality solving and how is that benefiting you?** CYF Quality resolves effective management and monitoring problems in our Call Center, benefiting by optimizing our operations, improving customer service quality, and providing a centralized platform for call evaluation, training, and detailed report generation, contributing to greater efficiency and informed decision-making. ### 2. CYF EVALUATION **Rating:** 5.0/5.0 stars **Reviewed by:** Lais Roberta P. | Team Lead Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about CYF Quality?** Ease in searching the history Development and monitoring of the notes Reports for team development and progress Ease of use of the tool **What do you dislike about CYF Quality?** It has great functionality, I have nothing to modify. But we don't have points for improvement because it has been very useful after hiring and we already use the basic paid version. **What problems is CYF Quality solving and how is that benefiting you?** Ways to show team development Report with increasing information so that the operator can understand their development points and practicality in the quality team ### 3. CYF Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about CYF Quality?** Dynamic system with various functionalities, providing coherent and complete data. **What do you dislike about CYF Quality?** Aesthetics. The product is excellent, but it could be revamped. This does not compromise its functionality. **What problems is CYF Quality solving and how is that benefiting you?** Accelerate the monitoring process and allow greater transparency in the process. ### 4. Monitoring system, to improve the quality of service. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Agente de qualidade, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about CYF Quality?** The system works perfectly, super fast and practical. **What do you dislike about CYF Quality?** There is no criticism I can leave on CYF. **What problems is CYF Quality solving and how is that benefiting you?** Analyzing calls and conducting monitoring to improve customer service. ### 5. Advancement in quality **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo A. | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2024 **What do you like best about CYF Quality?** CYF is a very useful tool, especially with the forms, where I can measure the quality level of my attendants and set up a form according to my needs and the needs of the operation and the client. **What do you dislike about CYF Quality?** All the features of CYF are good, I have nothing to complain about at the moment. **What problems is CYF Quality solving and how is that benefiting you?** The CYF helps me verify the pains of the operation and the strengths. ### 6. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Moacir N. | SUPERVISOR COMERCIAL , Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about CYF Quality?** What I like most about CyF is the reliability of the data, as it is a tool that consolidates all quality monitoring in one place and enables the frontline agent to receive their feedback. As a quality manager, I am very satisfied and would recommend CYF. **What do you dislike about CYF Quality?** I believe that as a point of improvement, the records could be consolidated, for example: I have 3 locations with the same record, I have to export the records to the others and when I need to download the analytical report, I need to download one by one from each of the 3 locations. In this case, if there was just one record for all 3, it would be great. **What problems is CYF Quality solving and how is that benefiting you?** Direct feedback on the operator's screen benefits the speed at which information reaches the operator. It would be great if we could include the call within the tool. ### 7. Cyf is practical, fast, and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** mateus l. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about CYF Quality?** What I like most about Cyf is the ease of conducting monitoring and managing both feedback and productivity, making implementation easier. Whenever we need support, we receive a quick response and resolution. Not to mention the wide variety of analytical resources available for daily use by employees and the ease of integration. **What do you dislike about CYF Quality?** It's difficult to find a negative point for Cyf support. With the daily use of the Cyf system, we identify few errors, and when we do, they are quickly resolved. **What problems is CYF Quality solving and how is that benefiting you?** improvement in productivity, availability of reports ### 8. I work with CYF as one of the main solutions in my call center. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno B. | Gerente de TI, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** CYF Quality has great resources, where the system is intuitive and we can have screen recording integrated with our call center telephony, and I have to say that the quality monitoring system is excellent. **What do you dislike about CYF Quality?** At the moment, I have no complaints about CYF Quality, as the system serves us in an objective and quality manner. The commercial team and Directors of CYF attend to our company whenever necessary and without many complications. **What problems is CYF Quality solving and how is that benefiting you?** Currently with CYF Quality, we manage the service and measure the quality of service in our call center, in addition to always having screen recordings when necessary to make a more thorough evaluation. ### 9. An enriching experience within the CX **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta O. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The opportunities we can generate for inputs within the CYF platform are infinite, the ease of extraction and monitoring of everything that is done and launched within the platform assists in the operational day-to-day, CX, and all other areas. **What do you dislike about CYF Quality?** There are just so many resources, we see some opportunities regarding the operation where the platform ends up having moments with errors that make launches or extractions impossible. **What problems is CYF Quality solving and how is that benefiting you?** Email support is extremely effective and quick to respond, which greatly aids in the speed of system resolution. Coupled with increasingly detailed reports and more features, the platform becomes more and more complete. ### 10. Access quality efficiently, ask relevant questions promptly **Rating:** 4.0/5.0 stars **Reviewed by:** Cleopatra M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about CYF Quality?** It asks the correct questions to help assess agents better. **What do you dislike about CYF Quality?** Not being able to go back when you have made a mistake, you will need to redo the whole assessment. **What problems is CYF Quality solving and how is that benefiting you?** It involves resolving the quality problems we have been experiencing with our agents. Once we complete the survey and receive the test score, if it is low, we can immediately identify where the agent is going wrong and train accordingly. ### 11. My experience with CYF **Rating:** 5.0/5.0 stars **Reviewed by:** Kaene N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** High-level reports that facilitate the presentation of results to my board Practicality Agility Being able to monitor my team of monitors and my team of attendants on the same quality platform **What do you dislike about CYF Quality?** There are many options and I feel that I don't always have the knowledge to access all of them. I believe the interface could be more beautiful and attractive. The free version has a very low limit of sessions per month, and the paid version has a very high cost compared to the free version. **What problems is CYF Quality solving and how is that benefiting you?** Monitoring form that automatically calculates the grade. Formulation of reports that facilitates feedback and presentation of results both for the team and for the management. ### 12. CYF is dynamic, practical, and usual. **Rating:** 4.0/5.0 stars **Reviewed by:** Isabella S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about CYF Quality?** The practicality of information in export, based on this, makes it possible to create various views and automated reports that facilitate our routines. **What do you dislike about CYF Quality?** Frequent interruptions and delay in database updates. **What problems is CYF Quality solving and how is that benefiting you?** The presentation of data and results from the quality area, as well as qualitative and quantitative analyses based on the numbers. ### 13. User-friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about CYF Quality?** The system is understandable and very easy to use,most importantly it makes it easy to communicate with the agents regarding their feedback **What do you dislike about CYF Quality?** In a case where wrong information was entered in error, you cannot go back to the previous page instead it takes you back to the loading screen, which is time consuming. **What problems is CYF Quality solving and how is that benefiting you?** No more manual reports, thanks to CYF I can now enter my dates and pull an accurate report ### 14. The tool is very precise. **Rating:** 5.0/5.0 stars **Reviewed by:** lay a. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The advantage is to publish the notes clearly, making it easier for the recipient to understand. With this, the operator receives the note, understands the error and improves future services. **What do you dislike about CYF Quality?** The layout is very basic. I believe that if it were more intuitive it would be better. With fewer options and more clarity. I would like to see improvements to the page design! **What problems is CYF Quality solving and how is that benefiting you?** A tool brings improvements to my day-to-day life, speeding up my work and improving call center services. I am much more productive. I don't know how the company is currently performing, but I know that my work is very better. ### 15. Indispensable tool for the Quality Area **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The various customization options available when creating forms help us to be assertive and targeted for each segment in a specific way. This way, we have the possibility of obtaining diagnostics that assist in decision-making. **What do you dislike about CYF Quality?** Some recent updates removed features that were useful (feedback given to support) and I was informed that it is already under evaluation to be reinstated. I believe that all functions are useful for each client or segment. **What problems is CYF Quality solving and how is that benefiting you?** Route adjustments for more assertive direction and achievement of the goals established by the client. This way, the end customer will be satisfied with the quality of the service. ### 16. Incredible monitoring system!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos d. | Operador de telemarketing, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about CYF Quality?** CYF helps me a lot when I need to evaluate my team, and it has a super intuitive and easy-to-use platform, showing employees what they need to improve in an easy way!!! **What do you dislike about CYF Quality?** Nothing, I have nothing to complain about, as they provide me with the support I need. **What problems is CYF Quality solving and how is that benefiting you?** This is helping me a lot, as I can report my operators as soon as I need help. ### 17. Best business tool for quality **Rating:** 5.0/5.0 stars **Reviewed by:** Livia B. | Analista de qualidade, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** I love the suport team that always looking for fast help and resolution. The layout is fluid and clean, and the database integration is online. **What do you dislike about CYF Quality?** I think the login server should be unique **What problems is CYF Quality solving and how is that benefiting you?** Enables the creation of different forms where I can identify problems to solve in the operation that I have to support ### 18. Very good site. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about CYF Quality?** The practicality of using cyf and its resources **What do you dislike about CYF Quality?** The design could be more modern, maintaining simplicity and ease. **What problems is CYF Quality solving and how is that benefiting you?** In communication with the operators and being able to convey the points for improvement ### 19. A very easy-to-use system **Rating:** 5.0/5.0 stars **Reviewed by:** Claudio J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The ease of using the tool. There aren't many things for a person to get confused about. It is easy to use and thus speeds up the requests made by the team. **What do you dislike about CYF Quality?** The crashes. It takes a long time to load the pages. There aren't many options to customize the tool. I would like to be able to customize a bit more. In the customization part. **What problems is CYF Quality solving and how is that benefiting you?** The way to customize the tool. And with that, it will greatly improve the way of using it and it's cooler when the person can customize it however they want. ### 20. Quality of the CYF tool **Rating:** 5.0/5.0 stars **Reviewed by:** Allene S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about CYF Quality?** AVAILABILITY YOU HAVE IN OPERATOR EVALUATION. **What do you dislike about CYF Quality?** WHEN I ENTER THE VERIFICATION CODE, SOMETIMES AN ERROR OCCURS OR THE TOOL CRASHES. **What problems is CYF Quality solving and how is that benefiting you?** WITH THIS TOOL I HAVE ACCESS TO MONITORING ANALYSIS OF THE OPERATION AGENTS, POSSIBILITY OF ADJUSTMENTS FOR CHANGES IN THE SCENARIO TO BE EVALUATED. ### 21. The system is easy to navigate, self-explanatory. **Rating:** 4.5/5.0 stars **Reviewed by:** Narina B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about CYF Quality?** Reports - Faults and Training needs Reports helps us to conduct coaching efficiently. **What do you dislike about CYF Quality?** It would be nice to receive a notification pop-up when an agent requests Feedback on their evaluation, instead of the e-mail only going through to the Admin User. **What problems is CYF Quality solving and how is that benefiting you?** The agents receive their scores almost immediately and can view the evaluation sheet. They are able to dispute it on the system. It benefits me from having to use manual excel sheets to conduct evaluations. ### 22. User Friendly, **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about CYF Quality?** It is automated system.easy implementation. **What do you dislike about CYF Quality?** Not all my reports can be customised, there are certain features that we require. **What problems is CYF Quality solving and how is that benefiting you?** Our faults on our agents calls ,helps with training. ### 23. Quite intuitive, easy to understand. **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia F. | Analista de qualidade, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about CYF Quality?** The ease of inserting evaluations, conducting follow-ups, and agents also being able to have this clear view. The ease also in extracting information. **What do you dislike about CYF Quality?** As we are still adapting to some functionalities of cyf, we have not identified many opportunities for improvements. It is a very functional tool and is okay. **What problems is CYF Quality solving and how is that benefiting you?** The ease of tracking the operation's results and teams, the development of each of them, the functionality to extract and share important information with the entire team. ### 24. GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** EASY ACCESS, AGILITY, SCORES, GOOD RESPONSE FLOW, EASE OF APPLYING ALL FEEDBACKS IN THE CENTER WITH THE TEAMS THAT ARE WORKING, EASE OF HANDLING **What do you dislike about CYF Quality?** THERE IS NOTHING TO COMPLAIN ABOUT, AS IT IS AN EASY ACCESS SYSTEM, USERS HAVE EASE WITH SELF FEEDBACK, HOWEVER, ONE POINT TO IMPROVE IS THE PASSWORD RESET AS IT IS ONLY VIA EMAIL **What problems is CYF Quality solving and how is that benefiting you?** THIS TOOL HAS BEEN BRINGING GREAT BENEFITS TO OUR OPERATION, BECAUSE BEFORE ITS USE, THE RECORDING OF RESULTS FROM OUR EVALUATIONS OCCURRED VIA PDF AND NOW WE CAN MEASURE IN EXCEL AND PERFORM DATA ANALYSES MORE QUICKLY ### 25. An excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** To be able to conduct monitoring with quality and precision and the easy handling of the tool that provides an excellent experience and quality of work. **What do you dislike about CYF Quality?** I don't like it when I do monitoring and the CYF doesn't account for it, and I end up losing a monitoring session I did and have to redo it. **What problems is CYF Quality solving and how is that benefiting you?** It is ensuring that the tutoring sessions are saved, accounted for, and not lost. ### 26. Practical and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Dayse O. | Analista de QA, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The practicality when conducting monitoring, it speeds up my work a lot. It is an easy-to-use software. **What do you dislike about CYF Quality?** The delay in uploading the audio, or when there is instability, but this is not very frequent. **What problems is CYF Quality solving and how is that benefiting you?** With it, I conduct the monitoring of call center operators, and with that, I improve the quality of service. ### 27. CYF helps in quality analyses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** Various report options, which improve the quality analysis of the monitoring conducted and facilitate their tracking. CYF helps in the accuracy of feedback. **What do you dislike about CYF Quality?** The tool is not very easy to understand when it comes to usability, as initial training is needed to understand how to input the monitoring data and how the data extraction is done. **What problems is CYF Quality solving and how is that benefiting you?** CYF gives us access to save the mentoring sessions interactively, which helps with feedback and continuous improvement actions. Having the monitored person access the mentoring sessions brings greater clarity to the process. ### 28. Tool efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Monica R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about CYF Quality?** It provides good visibility of the demands, easy navigation, intuitive **What do you dislike about CYF Quality?** We are in the process of implementation, I don't have any improvement points yet, but with use, I might identify something that can be improved. **What problems is CYF Quality solving and how is that benefiting you?** By being a tool available for the entire operation, it enables more transparent management, where the operator can monitor their performance and thus identify areas for improvement even before formal feedback. ### 29. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about CYF Quality?** There can be various ways to evaluate a service **What do you dislike about CYF Quality?** Have more charts about the tutoring sessions and the real view of the monthly quantity of tutoring sessions. **What problems is CYF Quality solving and how is that benefiting you?** Being able to help with the application of monitoring on the services clearly. ### 30. Simple and eficient **Rating:** 5.0/5.0 stars **Reviewed by:** Amábile O. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** Facility of working whit this. CYF is really necessary for our days. **What do you dislike about CYF Quality?** Sometimes it's slow and show mistakes when we try to work on it. **What problems is CYF Quality solving and how is that benefiting you?** It's helping us on seeing where we have problems to care about and show numbers that help us make a better experience to costumers. ### 31. CYF quality control **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** I find his discreet monitoring very interesting, from the point of being able to watch the screen always on integrated demand. I believe this can be very productive for the operation. **What do you dislike about CYF Quality?** I believe that interactive dashboards with greater interactivity would be of great help considering graphs and options to present to users and clients. **What problems is CYF Quality solving and how is that benefiting you?** Allowing every operation to always work while being monitored and having the best quality of service. Organizing all access and service of the call center. ### 32. Very accessible **Rating:** 5.0/5.0 stars **Reviewed by:** JESSICA a. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about CYF Quality?** Very intuitive and easy-to-use site, we can deliver what is requested of us. **What do you dislike about CYF Quality?** A lot of information on some pages, but I believe it's a matter of access. **What problems is CYF Quality solving and how is that benefiting you?** Find the greatest quality highlights in our team and also in the operation as a whole. ### 33. Personal development **Rating:** 5.0/5.0 stars **Reviewed by:** Joice S. | Call center, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about CYF Quality?** The ease of reading and checking the evaluations. Practical login and the signing of feedbacks is very swift. **What do you dislike about CYF Quality?** Extraction of reports, I find it very complex. **What problems is CYF Quality solving and how is that benefiting you?** Ease in communicating to the team and colleagues the reorientations and alignments of processes. ### 34. With the knowledge of the tool, it is used with great ease in daily life. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** You can use the same form, as it makes it easier not to have to search again. **What do you dislike about CYF Quality?** I still use the tool with limitations, so I can't say. **What problems is CYF Quality solving and how is that benefiting you?** I conduct monitoring of the employees and they are able to identify where they were flagged. ### 35. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** Assertiveness in the consultation of monitoring and in the generation of diagnostics for operation performance. 100% assertive platform. **What do you dislike about CYF Quality?** The platform is heavy and takes time to load some things. **What problems is CYF Quality solving and how is that benefiting you?** Assertive monitoring, feedback to employees. ### 36. Simple and functional platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about CYF Quality?** The platform is simple and functional, with many features to develop the team. **What do you dislike about CYF Quality?** No negative points so far, everything is going well **What problems is CYF Quality solving and how is that benefiting you?** Helping us manage the team's quality, improving our processes, and serving our customers better and better ### 37. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** João Mario B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** Launch tutoring sessions, give feedback, and do analysis **What do you dislike about CYF Quality?** It depends a lot on who creates the sheet in CYF **What problems is CYF Quality solving and how is that benefiting you?** To identify the opportunities ### 38. TOOL EVALUATION **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** OBJECTIVITY, DYNAMISM, PRACTICALITY, EASY UNDERSTANDING **What do you dislike about CYF Quality?** REPORTS, I BELIEVE THEY COULD BE MORE ACCURATE **What problems is CYF Quality solving and how is that benefiting you?** SHE ALLOWS ME TO MEASURE THE QUALITY INDICATOR ### 39. Sensational **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** The CYF Platform offers a wide range of benefits that make it excellent for assessment achievements. Among these benefits, the ease of use can be highlighted. **What do you dislike about CYF Quality?** nothing to complain about, as it meets our expectations. Having this in the interface and easy handling. **What problems is CYF Quality solving and how is that benefiting you?** Help to identify the processes that we need to be developing improvements for. ### 40. Cyf is very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about CYF Quality?** cyf allows us to provide clarity in assessments and is a complete website that provides us with all the necessary resources. It's excellent and I recommend it! **What do you dislike about CYF Quality?** There's nothing I don't like. he gives me everything I need **What problems is CYF Quality solving and how is that benefiting you?** It's helping me evaluate and provide indications ### 41. Cyf is an excellent system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about CYF Quality?** Cyf is a system that is easy to use and easy to understand **What do you dislike about CYF Quality?** I have nothing to complain about, great system. **What problems is CYF Quality solving and how is that benefiting you?** They are improving the platform, adding more features. It benefits a lot, as it is already a detailed tool with many functions. ### 42. Practicality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about CYF Quality?** The practicality of applying feedback to employees facilitates our work. **What do you dislike about CYF Quality?** I don't find it very practical to request collaborators below their manager. **What problems is CYF Quality solving and how is that benefiting you?** It greatly facilitated the application of guidance and feedback to the employee. ### 43. excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about CYF Quality?** Ease of use in all functions. This makes the experience with the tool much easier. **What do you dislike about CYF Quality?** Sometimes crashes happen. But nothing that interferes with everyday use **What problems is CYF Quality solving and how is that benefiting you?** More assertive management of my team’s quality standards ### 44. Perfect Tutorials **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about CYF Quality?** Agility, this tool can make the checklist very detailed, making it much simpler to use. **What do you dislike about CYF Quality?** A lot of information in the menus that makes it a bit complicated to find a report **What problems is CYF Quality solving and how is that benefiting you?** It serves to monitor the customer service team. - [View CYF Quality pricing details and edition comparison](https://www.g2.com/products/cyf-quality/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+08%3A08%3A31+-0500&secure%5Bsession_id%5D=35931141-8cb3-40fd-aae1-bf6b70d23a14&secure%5Btoken%5D=749c78c7cfdc8daa21f7b9b290bd14d245603a35fbf12c648a00bec79aa6605d&format=llm_user) ## CYF Quality Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top CYF Quality Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (797 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (437 reviews)