Best Complaint Management Software for Medium-Sized Businesses
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(7,224)4.4 out of 5
Entry Level Price:Starting at $25.00
5th Easiest To Use in Complaint Management software
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.6
All-Employee Access
Average: 8.7
8.7
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
HQ Location
San Francisco, CATwitter
@salesforce580,771 Twitter followers
(6,787)4.3 out of 5
Entry Level Price:$19.00
3rd Easiest To Use in Complaint Management software
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.4
Two-Way Communication
Average: 8.5
HQ Location
San Francisco, CATwitter
@Zendesk102,963 Twitter followers
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(3,716)4.4 out of 5
Entry Level Price:$19.00
4th Easiest To Use in Complaint Management software
View top Consulting Services for Freshdesk
OverviewPros and Cons
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.6
Priority Case Alerts
Average: 8.5
8.8
Two-Way Communication
Average: 8.5
HQ Location
San Mateo, CATwitter
@FreshworksInc19,047 Twitter followers
(7,442)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Complaint Management software
View top Consulting Services for Zoho Desk
OverviewPros and Cons
ProsEase of Use, Features, Ticket Management, Integrations, Intuitive
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Not Intuitive
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
Twitter
@Zoho137,102 Twitter followers
Phone
+1 (888) 900-9646 
OverviewPros and Cons
ProsEase of Use, Features, Helpful, User-Friendly, Efficiency
ConsSlow Performance, Slow Loading, Slow Speed, Delays, Improvement Needed
Kapture CX features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
All-Employee Access
Average: 8.7
8.7
Priority Case Alerts
Average: 8.5
9.0
Two-Way Communication
Average: 8.5
Twitter
@KaptureCX142 Twitter followers
OverviewPros and Cons
ProsEase of Use, Anonymity, Customer Support, Easy Implementation, Intuitive
ConsBug Issues, Integration Issues, Language Limitations, Learning Curve, Limited Features
FaceUp features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.6
All-Employee Access
Average: 8.7
9.5
Priority Case Alerts
Average: 8.5
9.8
Two-Way Communication
Average: 8.5
HQ Location
San Francisco, US
OverviewPros and Cons
ProsEase of Use, Communication, Team Collaboration, Features, Email Management
ConsMissing Features, Email Issues, Email Management, Email Management Issues, Email Communication Issues
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
8.2
Priority Case Alerts
Average: 8.5
8.9
Two-Way Communication
Average: 8.5
HQ Location
San Francisco, CATwitter
@FrontHQ9,434 Twitter followers
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Efficiency
ConsLearning Curve, Missing Features, Not Intuitive, Steep Learning Curve, Integration Issues
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
10.0
All-Employee Access
Average: 8.7
10.0
Priority Case Alerts
Average: 8.5
10.0
Two-Way Communication
Average: 8.5
Twitter
@qualityunit482 Twitter followers
OverviewPros and Cons
ProsEase of Use, Team Collaboration, Email Management, Communication, Collaboration
ConsEmail Issues, Missing Features, Limited Features, Slow Loading, Bug Issues
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.3
Priority Case Alerts
Average: 8.5
8.3
Two-Way Communication
Average: 8.5
HQ Location
San Jose, CATwitter
@hiverhq5,640 Twitter followers
OverviewPros and Cons
ProsCase Management, Ease of Use, Customization, Reporting, Automation
ConsLimitations, Limited Customization, Complexity, Dashboard Issues, Learning Curve
Aptean Respond features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.4
All-Employee Access
Average: 8.7
7.6
Priority Case Alerts
Average: 8.5
8.0
Two-Way Communication
Average: 8.5
Twitter
@Aptean1,625 Twitter followers
Phone
+1-770-351-9600
OverviewPros and Cons
ProsEase of Use, Document Management, Training, Document Control, Features
ConsLearning Curve, Not Intuitive, Difficult Usability, Complex Setup, Not User-Friendly
MasterControl Quality Management System features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
All-Employee Access
Average: 8.7
8.1
Priority Case Alerts
Average: 8.5
7.1
Two-Way Communication
Average: 8.5
HQ Location
Salt Lake City, UTTwitter
@MCMasterControl6,284 Twitter followers
OverviewPros and Cons
ProsEase of Use, Efficiency, Features, Helpful, Customer Support
ConsMissing Features, Limited Features, Lack of Features, Learning Curve, Not Intuitive
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
All-Employee Access
Average: 8.7
7.9
Priority Case Alerts
Average: 8.5
8.7
Two-Way Communication
Average: 8.5
HQ Location
Palo Alto, CATwitter
@devrev3,245 Twitter followers
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