# Best Enterprise Business Instant Messaging Software - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Products classified in the overall Business Instant Messaging category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Business Instant Messaging to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Business Instant Messaging category. In addition to qualifying for inclusion in the Business Instant Messaging Software category, to qualify for inclusion in the Enterprise Business Business Instant Messaging Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Business Instant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5.0 (17,605 reviews) | Microsoft-365-native persistent team messaging | "[Total integration with Microsoft and intuitive experience in Teams](https://www.g2.com/survey_responses/microsoft-teams-review-13134221)" | | 2 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,459 reviews) | Channel-based messaging with cross-app workflow integration | "[With "Slack: where team communication really happens"](https://www.g2.com/survey_responses/slack-review-13132270)" | | 3 | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5.0 (45,631 reviews) | Cross-app messaging inside Google's productivity ecosystem | "[Seamless, Cloud-Based Collaboration That Keeps Our Marketing Team in Sync](https://www.g2.com/survey_responses/google-workspace-review-13109791)" | | 4 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,534 reviews) | Persistent team chat with AI-captured meeting context | "[Reliable Meetings with Smart AI Summaries and Seamless Collaboration](https://www.g2.com/survey_responses/zoom-workplace-review-12831216)" | | 5 | [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) | 4.6/5.0 (5,529 reviews) | Cross-app messaging inside Microsoft 365 ecosystem | "[Seamless Microsoft 365 Integration with Strong Security and Copilot Productivity Boost](https://www.g2.com/survey_responses/microsoft-365-review-13084482)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,661 reviews) | Unified messaging inside Cisco-anchored collaboration workflows | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" | | 7 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,634 reviews) | Task-anchored team chat with cross-functional context | "[All-in-One Project Hub That Keeps Our Team Organized and Aligned](https://www.g2.com/survey_responses/clickup-review-13134792)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless-team messaging with workforce operations consolidation | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) | 4.2/5.0 (494 reviews) | Unified calling, messaging, and AI-transcribed meetings | "[Instant On, Seamless Notetaking](https://www.g2.com/survey_responses/ringcentral-video-review-12585915)" | | 10 | [Missive](https://www.g2.com/products/missive/reviews) | 4.7/5.0 (841 reviews) | In-thread team chat for shared inboxes | "[Managing Patient Follow Ups and Clinic Communication Became More Organized](https://www.g2.com/survey_responses/missive-review-12858905)" | --- ## What Are the Most Common Questions About Business Instant Messaging Software? *AI-generated · Last updated: May 26, 2026* ### Which messaging platform integrates with project management tools? Based on G2 reviews, Slack is the clearest fit when buyers want a messaging platform that connects closely with project management and developer workflows. According to verified users, Slack is frequently used with tools like Jira, GitHub, Google Drive, and CI/CD notifications, helping teams centralize updates and respond quickly inside channels. G2 reviewers mention that these integrations reduce app switching, keep conversations tied to ongoing work, and support faster coordination across engineering and cross-functional teams. Reviewers also note tradeoffs such as notification overload and pricing concerns, but recent feedback most consistently highlights Slack for integration-heavy collaboration. ### Top messaging platforms for customer support teams? Based on G2 reviews, customer support teams often value tools that keep conversations organized, speed up responses, and reduce email back-and-forth. G2 reviewers mention shared inbox visibility, searchable history, fast internal coordination, and easier handoffs as important benefits. According to verified users, products in this category are especially helpful when teams need to manage customer questions, assign ownership, and keep context in one place. Reviews also show that support teams watch for tradeoffs like notification overload, search limitations, or basic reporting. The strongest patterns in recent feedback point to platforms that combine messaging with conversation organization and simple collaboration features. **Here are some of the top-rated products on G2:** - [Slack](https://www.g2.com/products/slack/reviews) – helps support and cross-functional teams keep conversations organized in channels and searchable threads - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – supports internal coordination, meetings, file sharing, and quick stakeholder communication in one workspace - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) – brings chat, meetings, and collaboration together for faster customer and team communication ### Top-rated tools for real-time business messaging? Based on G2 reviews, buyers looking for real-time business messaging consistently mention fast communication, searchable conversations, organized channels, and fewer email threads as key outcomes. According to verified users, the strongest products in this category help teams move quickly, share files, coordinate across locations, and stay aligned without switching among too many apps. G2 reviewers mention that notification control, search quality, and performance during busy workflows can shape the day-to-day experience just as much as chat itself. Across the recent review set, the most frequently praised options are the ones that combine immediate messaging with practical collaboration features for internal teamwork and cross-functional coordination. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – centralizes chat, meetings, file sharing, and channels for daily business communication - [Slack](https://www.g2.com/products/slack/reviews) – organizes real-time discussions with channels, threads, reminders, and strong workflow integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – supports quick team communication through Chat alongside connected collaboration tools ### Best instant messaging tools for large organizations? Based on G2 reviews, large organizations often prioritize centralized communication, broad integrations, and support for distributed teams. G2 reviewers mention Microsoft Teams most often in this context because it brings chats, meetings, channels, file sharing, and Microsoft ecosystem access into one platform for enterprise coordination. According to verified users, it helps reduce scattered communication across offices, campuses, and global teams while keeping projects and stakeholders connected. Reviewers also call out challenges such as notification volume, search friction, and heavier system use, but the overall pattern shows strong fit for large environments that need one broad collaboration hub rather than a lightweight point solution. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – supports enterprise-wide messaging, meetings, file sharing, and cross-office collaboration - [Slack](https://www.g2.com/products/slack/reviews) – organizes high-volume team communication with channels, search, and integrations across departments - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – keeps global teams connected with Chat plus linked docs, files, and calendars ### Top tools for secure corporate messaging? Based on G2 reviews, secure corporate messaging buyers focus on privacy, centralized control, and keeping sensitive conversations in approved systems. According to verified users, security-related themes appear across products that emphasize encrypted communication, controlled workspaces, or enterprise administration. G2 reviewers mention that secure messaging is especially valuable when teams want to avoid fragmented tools, protect confidential information, and keep communication inside a managed environment. Review patterns also show that security alone is not enough; buyers still care about usability, file sharing, and reliable day-to-day collaboration. The best-reviewed secure options balance internal control with enough ease of use for broad employee adoption. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – keeps communication, files, and meetings in one monitored workplace for internal collaboration - [Slack](https://www.g2.com/products/slack/reviews) – provides centralized team communication with organized channels and searchable history for internal work - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – combines Chat with shared docs, email, and files in one managed collaboration suite ### Best instant messaging software for remote collaboration? Based on G2 reviews, Microsoft Teams is the most frequently supported choice for remote collaboration in this dataset. According to verified users, it helps remote and hybrid teams keep chats, meetings, scheduling, channels, and file sharing in one place, which reduces the need to jump between tools. G2 reviewers mention reliable video meetings, threaded conversations, document collaboration, and easier coordination across offices and time zones. They also note common drawbacks like heavier performance, notification overload, and occasional search frustration. Even with those tradeoffs, the review volume and consistency most strongly point to Microsoft Teams for buyers who need one platform for everyday remote teamwork. ### Which platform offers the most robust mobile app? Based on G2 reviews, Microsoft Teams shows the strongest mobile-related coverage in this category because reviewers repeatedly mention using it across devices for chats, meetings, scheduling, and daily communication. According to verified users, it is valued for keeping work accessible on desktop and mobile while supporting calls, file sharing, and calendar-based collaboration. G2 reviewers mention mobile convenience as a practical benefit for staying connected outside the desk, though some also report occasional sync delays or lag in certain situations. Overall, recent review volume and recurring cross-device feedback make Microsoft Teams the best-supported answer for buyers prioritizing mobile access. ### Best solutions for encrypted internal communications? Based on G2 reviews, encrypted internal communication buyers care most about keeping messages, files, and team discussions inside secure, controlled environments. G2 reviewers mention this need most often when discussing workplace tools that reduce fragmented communication while keeping collaboration centralized. According to verified users, the strongest solutions also need to remain practical for daily work, offering simple messaging, searchable history, and file sharing rather than security that slows everyone down. In this review set, larger collaboration suites are more heavily represented than niche encrypted chat tools, so the most evidence-backed recommendations come from products that pair internal communication with broader workplace coordination and managed access. **Here are some of the top-rated products on G2:** - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – keeps chat, files, and collaboration linked in one managed workspace for internal teams - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – supports internal messaging, meetings, and file sharing inside a centralized collaboration hub - [Slack](https://www.g2.com/products/slack/reviews) – centralizes team discussions, searchable history, and workflow notifications for internal communication ### Which business messaging platform has the best file sharing features? Based on G2 reviews, Microsoft Teams stands out most often for file sharing because reviewers repeatedly mention sending documents, screenshots, logs, PDFs, and shared resources directly inside conversations. According to verified users, its value comes from combining chat with document access and Microsoft ecosystem connections, making file collaboration easier during meetings, project work, and daily messaging. G2 reviewers mention quick sharing and centralized access as major benefits, though they also note that finding older files or organizing content can sometimes be less intuitive. Even with those limitations, the review evidence most strongly supports Microsoft Teams for business messaging tied closely to file sharing. ### Which is the best business instant messaging platform for teams? Based on G2 reviews, Slack appears as the strongest overall fit when teams want a business instant messaging platform centered on organized communication. According to verified users, it helps replace long email chains with channels, threaded conversations, reminders, and searchable history that support both quick updates and ongoing collaboration. G2 reviewers mention that it works especially well for keeping departments, projects, and updates in one place while integrating with common tools teams already use. Some users do report notification fatigue, pricing pressure, or occasional performance concerns, but recent review coverage most consistently supports Slack as the best-supported team messaging choice in this category. ## G2 Grid® for Business Instant Messaging Software ![G2 Grid® for Business Instant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-instant-messaging/grids.png?focus%5B%5D=25592&focus%5B%5D=3437&focus%5B%5D=1434&focus%5B%5D=663&focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=4201&focus%5B%5D=73124) Highlighted products: Microsoft Teams, Slack, Google Workspace, Microsoft 365, Zoom Workplace, Webex Suite, RingCentral Video, and Text Request. Underlying data: [Grid® JSON](https://www.g2.com/categories/business-instant-messaging/grids.json?focus%5B%5D=microsoft-teams&focus%5B%5D=slack&focus%5B%5D=google-workspace&focus%5B%5D=microsoft365&focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=ringcentral-video&focus%5B%5D=text-request&segment=enterprise) ## How Many Business Instant Messaging Software Products Does G2 Track? **Total Products under this Category:** 118 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Jostle (+0.24%) - Among all products in this category, Jostle recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Business Instant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 214,900+ Authentic Reviews - 118+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Hive Hive is an all-in-one project management software platform that helps teams plan, collaborate, automate workflows, and deliver projects faster. Designed for organizations of every size, Hive combines powerful project planning, task management, team collaboration, and workflow automation tools in one customizable workspace. Whether you're managing marketing campaigns, product launches, creative projects, client work, or cross-functional initiatives, Hive adapts to your team's unique processes. Unlike rigid project management tools, Hive offers flexible workflows, customizable dashboards, and multiple project views so every team can work the way they work best. Hive empowers marketing, operations, product, IT, creative, and remote teams with the tools they need to stay organized and aligned. With customizable workflows and powerful collaboration features, teams can centralize work, reduce manual tasks, and improve visibility across every project. Key capabilities include: - Multiple project views, including Kanban boards, Gantt charts, calendars, tables, and lists - Task management with custom fields, dependencies, milestones, and priorities - Workflow automation to eliminate repetitive work - Real-time team collaboration with messaging, comments, and file sharing - Time tracking, reporting, and analytics - Integrations with hundreds of popular business applications Every organization works differently, which is why Hive is built to be one of the most customizable project management platforms available. Teams can create workflows tailored to their business processes using custom fields, project templates, automations, approvals, and integrations. Instead of forcing teams to change how they work, Hive adapts to existing workflows — helping organizations improve efficiency without disrupting productivity. Hive gives teams the flexibility to manage projects from the perspective that works best for them. Switch seamlessly between: - Kanban boards for agile workflows - Gantt charts for timeline planning - Calendar views for scheduling - Table and List views for detailed task management These flexible project views help teams track deadlines, manage resources, identify bottlenecks, and keep projects moving forward. Hive brings projects, communication, and documentation together in one centralized workspace. Team members can collaborate in real time, assign tasks, share files, provide feedback, and monitor project progress without switching between multiple tools. By combining project planning, collaboration, automation, and reporting in a single platform, Hive helps teams reduce busywork and focus on delivering results. Hive is more than just task management software—it's a scalable work management platform built to evolve alongside your business. As your needs change, Hive continues to expand through new features, integrations, and customer-driven enhancements. With flexible customization, powerful automation, and dedicated customer support, Hive enables organizations to streamline workflows, improve cross-functional collaboration, and execute projects with greater speed and confidence. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2174&secure%5Bchosen_at%5D=2026-07-22T01%3A46%3A25Z&secure%5Bdisplayable_resource_id%5D=2174&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2174&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27036&secure%5Bresource_id%5D=2174&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-instant-messaging%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=44bd6fbe4b7d0025a5a3fb58851029f88f9c2b6733e51b5b33ef203a1df0671a&secure%5Burl%5D=https%3A%2F%2Fhive.com%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Business Instant Messaging Software Products in 2026? ### 1. [Ryver](https://www.g2.com/products/ryver/reviews) Ryver enables you to organize your team’s communication IN ONE APP with group chat, task management, and voice & video calls. **Average Rating:** 4.4/5.0 **Total Reviews:** 156 **How Do G2 Users Rate Ryver?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 9.0/10) - **Integrations:** 8.5/10 (Category avg: 8.4/10) - **File Sharing:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Ryver?** - **Seller:** [Ryver](https://www.g2.com/sellers/ryver) - **Year Founded:** 2015 - **HQ Location:** Scottsdale, AZ - **Twitter:** @RyverApp (2,807 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10001654/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 65% Small-Business, 27% Mid-Market #### What Are Ryver's Pros and Cons? **Pros:** - Team Collaboration (5 reviews) - Communication (3 reviews) - Ease of Use (3 reviews) - Project Management (3 reviews) - Setup Ease (3 reviews) **Cons:** - Learning Curve (2 reviews) - Missing Features (2 reviews) - Audio Issues (1 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Ryver? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless team collaboration** in Ryver, enhancing task management and communication efficiency in one app. - Users appreciate the **seamless communication** within Ryver, effectively linking chat, tasks, and files for improved collaboration. - Users appreciate the **ease of use** of Ryver, enjoying a unified platform for messaging and task management. - Users appreciate the **integrated project management** features of Ryver, streamlining team communication and task tracking. - Users appreciate the **straightforward initial setup** of Ryver, allowing teams to quickly create accounts and channels. **Cons:** - Users find the **learning curve steep** , making it hard to understand Ryver initially and affecting usability. - Users note the **missing features** in Ryver, highlighting the need for advanced tools and improved user experience. - Users report **degrading audio quality** with Ryver, impacting their overall experience during video conferences. - Users find **difficult navigation** challenging, needing time to adapt to the interface and locate files effectively. - Users find Ryver to be **expensive** , which impacts their decision to purchase and limits its perceived value. #### What Are Recent G2 Reviews of Ryver? **"[Ryver Keeps Chat, Tasks, and Files Perfectly Organized in One Place](https://www.g2.com/survey_responses/ryver-review-12737491)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/ryver-review-12737491) --- **"[Powerful Collaboration Tool with Room for Improvement](https://www.g2.com/survey_responses/ryver-review-12642369)"** **Rating:** 4.5/5.0 stars *— Abiola O.* [Read full review](https://www.g2.com/survey_responses/ryver-review-12642369) --- #### What Are G2 Users Discussing About Ryver? - [What is Ryver used for?](https://www.g2.com/discussions/what-is-ryver-used-for) ### 2. [Spike](https://www.g2.com/products/spike/reviews) Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient. **Average Rating:** 4.6/5.0 **Total Reviews:** 250 **How Do G2 Users Rate Spike?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 8.1/10 (Category avg: 8.4/10) - **File Sharing:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Spike?** - **Seller:** [Spike](https://www.g2.com/sellers/spike) - **Year Founded:** 2014 - **HQ Location:** Herzliya, IL - **Twitter:** @SpikeNowHQ (3,036 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3240452/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 72% Small-Business, 15% Mid-Market #### What Are Spike's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Email Management (35 reviews) - Communication (33 reviews) - Helpful (27 reviews) - Features (24 reviews) **Cons:** - Missing Features (19 reviews) - Limited Features (12 reviews) - Integration Issues (10 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About Spike? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Spike, simplifying email management and enhancing productivity with its intuitive interface. - Users appreciate Spike for its **easy email management** , making it simple to read and organize all messages. - Users value the **intuitive chat-style interface** of Spike, which simplifies email management and enhances communication. - Users value the **transformative email experience** Spike provides, making communication intuitive and reducing inbox anxiety. - Users love Spike's **intuitive chat-style interface** that reduces inbox anxiety and consolidates communication seamlessly. **Cons:** - Users report **missing features** in Spike, including limited message history and lack of integration options for advanced workflows. - Users highlight **limited features** in Spike, such as restricted message history and inadequate support for Japanese searches. - Users face **integration issues** with Spike, limiting connectivity with external email providers and task management systems. - Users find the **pricing to be high** , particularly due to limitations in the free tier and offline access issues. - Users express concerns about **limited customization** options in Spike, particularly regarding notifications and offline functionality. #### What Are Recent G2 Reviews of Spike? **"[All-in-One Email Productivity Tool](https://www.g2.com/survey_responses/spike-review-12264685)"** **Rating:** 5.0/5.0 stars *— Sorabuddin M.* [Read full review](https://www.g2.com/survey_responses/spike-review-12264685) --- **"[Transformative Chat-Based Email Efficiency](https://www.g2.com/survey_responses/spike-review-12664813)"** **Rating:** 4.0/5.0 stars *— Virat K.* [Read full review](https://www.g2.com/survey_responses/spike-review-12664813) --- #### What Are G2 Users Discussing About Spike? - [What is Spike used for?](https://www.g2.com/discussions/what-is-spike-used-for) - 1 comment - [What is Spike analysis?](https://www.g2.com/discussions/what-is-spike-analysis) - [Why is a spike called a spike in agile?](https://www.g2.com/discussions/why-is-a-spike-called-a-spike-in-agile) - 1 comment - [What is a spike task?](https://www.g2.com/discussions/what-is-a-spike-task) - 2 comments - [What is a spike in Devops?](https://www.g2.com/discussions/what-is-a-spike-in-devops) - 2 comments, 1 upvote ### 3. [ChatWork](https://www.g2.com/products/chatwork/reviews) Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. **Average Rating:** 4.3/5.0 **Total Reviews:** 82 **How Do G2 Users Rate ChatWork?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 9.0/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind ChatWork?** - **Seller:** [ChatWork](https://www.g2.com/sellers/chatwork) - **Year Founded:** 2004 - **HQ Location:** Tokyo, Japan - **Twitter:** @chatwork_en (925 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1187675/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small-Business, 34% Mid-Market #### What Are ChatWork's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Communication (12 reviews) - Setup Ease (11 reviews) - File Sharing (7 reviews) - Simple (7 reviews) **Cons:** - Integration Issues (7 reviews) - Limited Features (6 reviews) - Limited Customization (5 reviews) - Missing Features (5 reviews) - Limited Options (3 reviews) ### What Do G2 Reviewers Say About ChatWork? *AI-generated summary from verified user reviews* **Pros:** - Users find ChatWork's **ease of use** impressive, making collaboration and task management straightforward and efficient. - Users value the **effective communication** capabilities of ChatWork, enhancing collaboration while reducing reliance on email. - Users find the **setup easy** with ChatWork, appreciating its intuitive interface and minimal training requirements. - Users value the **easy file sharing** in ChatWork, enhancing collaboration and simplifying communication for teams. - Users appreciate the **simplicity and organization** of ChatWork, making communication efficient and streamlined for their teams. **Cons:** - Users note **integration issues** due to fewer third-party options, which limits potential workflow automation capabilities. - Users find ChatWork has **limited features** compared to competitors, making the experience feel outdated and less exciting. - Users note the **limited customization** options in ChatWork, wishing for a more modern and flexible user interface. - Users are frustrated by the **missing features** in ChatWork, affecting usability for detailed discussions and message management. - Users find **limited options** in ChatWork, making it challenging for complex discussions and restrictive for group collaborations. #### What Are Recent G2 Reviews of ChatWork? **"[Effective Team Coordination with Built-In Task Management](https://www.g2.com/survey_responses/chatwork-review-12771642)"** **Rating:** 4.0/5.0 stars *— Vinoth Kumar K.* [Read full review](https://www.g2.com/survey_responses/chatwork-review-12771642) --- **"[Simple, Reliable Team Communication with Great Integrations](https://www.g2.com/survey_responses/chatwork-review-12742957)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/chatwork-review-12742957) --- #### What Are G2 Users Discussing About ChatWork? - [Which is the best app for communication?](https://www.g2.com/discussions/which-is-the-best-app-for-communication) - [Is Chatwork safe?](https://www.g2.com/discussions/is-chatwork-safe) - 2 comments - [Is Chatwork free?](https://www.g2.com/discussions/is-chatwork-free) - [What is Chatwork?](https://www.g2.com/discussions/what-is-chatwork) ## What Is Business Instant Messaging Software? [Internal Communications Software](https://www.g2.com/categories/internal-communications) ## What Software Categories Are Similar to Business Instant Messaging Software? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) - [Workflow Management Software](https://www.g2.com/categories/workflow-management) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) - [Employee Communications Software](https://www.g2.com/categories/employee-communications) - [Project Collaboration Software](https://www.g2.com/categories/project-collaboration) --- ## How Do You Choose the Right Business Instant Messaging Software? ### What You Should Know About Business Instant Messaging Software ### What is Business Instant Messaging Software? Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace. Key Benefits of Business Instant Messaging Software - Offer instant communication capability between team members - Allow teams to connect regardless of location - Make messages easily searchable - Provide a less formal virtual space for team communication - Connect an organization horizontally and vertically ### Why Use Business Instant Messaging Software? Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack. **Rapid —** Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices. **Informal —** Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette. **Mobile —** All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go. **Adoptable —** Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar. ### Who Uses Business Instant Messaging Software? Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount. ### Kinds of Business Instant Messaging Software **Stand-alone —** Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub. **Embedded —** Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in [employee intranet software](https://www.g2.com/categories/employee-intranet), [employee engagement software](https://www.g2.com/categories/employee-engagement), or virtual workspaces. Other types of communication software, like [video conferencing software](https://www.g2.com/categories/video-conferencing), can also provide instant messaging. **Industry-specific —** Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include [push-to-talk (PTT) software](https://www.g2.com/categories/push-to-talk-ptt) built in so remote employees have multiple instant communication channels. There are also [clinical communication and collaboration platforms](https://www.g2.com/categories/clinical-communication-and-collaboration) and [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries. ### Business Instant Messaging Software Features Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out. **Instant messaging —** Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators. **Status updates —** Users can leave a status attached to their profile to indicate their availability. **Activity feed —** An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user. **Notifications —** Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications. **Emojis —** Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own. **Search —** A search bar enables users to use keywords to easily find old messages. **File sharing —** One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing. **Surveys and polls —** Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app. #### Additional Business Instant Messaging Features **Conferencing —** There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently. **Knowledge base integration —** Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base. **Automatic translation —** Some business messaging applications can automatically translate messages from one language into another via [machine translation software](https://www.g2.com/categories/machine-translation). **Screen sharing —** Business messengers with video conferencing capability often allow screen sharing between conference participants. **AI assistants —** AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar. ### Trends Related to Business Instant Messaging Software **Addition of conferencing features —** Traditionally, businesses relied on one tool for instant messaging and another for video and audio conferencing. This was beneficial since conferencing often includes external entities without access to internal tools. However, more businesses are recognizing the benefits of video conferencing and VoIP for internal use cases. It’s inconvenient for users having a conversation in one application to move to another, even if it would be a more fruitful exchange if they did so. Subsequently, more businesses are looking for instant messaging tools that provide avenues for voice and video conferencing. More business messengers include video conferencing and VoIP capability in their offering, albeit not the best of breed since they’re not the main feature of the product. This may change as more vendors prioritize audio and video conferencing within their products. ### Potential Issues with Business Instant Messaging Software **Contextual inappropriateness —** The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform. This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits. ### Software and Services Related to Business Instant Messaging Software [**Productivity bots**](https://www.g2.com/categories/productivity-bots) **—** There are productivity bots built for specific instant messaging software to extend their functionality. Productivity bots can serve as AI assistants if a product doesn’t have one embedded, or provide helpful features that aren’t otherwise available to users on the native platform. For example, productivity bots can add polls or surveys to products that don’t offer them natively, or connect the app to other tools. [**Employee intranet**](https://www.g2.com/categories/employee-intranet) **—** Some employee intranet solutions provide a business instant messaging tool within their product. If one isn’t provided, products often integrate with other popular business messaging options to fill this gap. Users benefit from having instant messaging tools deployed within their intranet since the intranet can serve as a consolidated collaboration and communication suite.