Best AI Chatbots Software for Small Business

How Many AI Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,835

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 (↑0.02 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: chat.co (+18.75%) - Among all products in this category, chat.co recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank AI Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 87,900+ Authentic Reviews
  • 1,835+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Chatbots Software

G2 Grid® for AI Chatbots Software plotting products by satisfaction and market presence

Highlighted products: ChatGPT, Claude, Gemini, Notion, Microsoft Copilot, ClickUp, Zapier, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-chatbots/grids.json?focus%5B%5D=chatgpt&focus%5B%5D=claude&focus%5B%5D=google-gemini&focus%5B%5D=notion&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=clickup&focus%5B%5D=zapier&focus%5B%5D=tidio&segment=small-business)

ChatGPT

ChatGPT is an advanced AI language model developed by OpenAI, designed to assist users in generating human-like text based on the input it receives. It serves as a versatile tool for a wide range of applications, including drafting emails, writing code, creating content, and providing detailed explanations on various topics. ChatGPT is continually evolving to enhance user experience and meet diverse needs. Key Features and Functionality: - Natural Language Understanding: ChatGPT can comprehend and generate text that closely resembles human conversation, making interactions intuitive and engaging. - Versatile Applications: It supports tasks such as content creation, coding assistance, learning new concepts, and more, catering to both personal and professional use cases. - Continuous Improvement: OpenAI regularly updates ChatGPT to improve its performance, accuracy, and safety, ensuring it remains a reliable tool for users. Primary Value and User Solutions: ChatGPT addresses the need for efficient and accessible assistance in various domains. By leveraging its advanced language processing capabilities, it helps users save time, enhance productivity, and access information seamlessly. Whether it's drafting documents, learning new subjects, or automating routine tasks, ChatGPT provides a valuable resource that adapts to individual requirements, making it an indispensable tool in today's digital landscape.

Average Rating: 4.6/5.0

Total Reviews: 4,635

How Do G2 Users Rate ChatGPT?

  • Understanding: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 9.5/10 (Category avg: 9.2/10)
  • Reliability: 8.2/10 (Category avg: 8.9/10)
  • Error Learning: 8.2/10 (Category avg: 8.2/10)

Who Is the Company Behind ChatGPT?

  • Seller: OpenAI
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    10,438 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 59% Small, 27% Medium

What Do G2 Reviewers Say About ChatGPT?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to use, helping them get started without technical expertise.
  • Users like its fast responses, which help them find information and complete tasks without waiting long.
  • Users value how it saves time on writing, research, and everyday tasks, helping them get work done faster.
  • Users find setup and getting started easy and quick, with little need for tutorials or extra configuration.
  • Users say it boosts productivity and makes everyday work easier, helping them complete more tasks efficiently.
Cons
  • Users say answers can be inaccurate or fabricated, making it hard to rely on the information.
  • Users say it often misreads context and intent, leading to off-target answers even when questions or instructions are detailed.
  • Users find the answers too generic and often lacking the specific, practical detail they need.
  • Users say it forgets earlier context and instructions, especially in long conversations and across chats.
  • Users say responses, loading, and task completion can be slow, especially for complex requests or during busy periods.

What Are Recent G2 Reviews of ChatGPT?

What Are G2 Users Discussing About ChatGPT?

Claude

Claude is an AI assistant from Anthropic that helps people and teams get work done through conversation, coding, delegated tasks, and collaboration. Available on desktop, web, and mobile, Claude is built on a family of frontier models (Claude Mythos, Opus, Sonnet, and Haiku) that range from the most capable to the most cost-effective, so teams can match intelligence to the task. Key Features and Functionality: - Chat: Collaborate with Claude on writing, analysis, research, and problem solving, with file uploads, projects that keep context across conversations, memory, web search, and artifacts for real-time documents and code. - Code: Build software with Claude Code, a coding agent that plans, writes, edits, tests, and debugs across large codebases, available in the terminal, desktop app, web, and mobile, with native GitHub and IDE integrations. - Cowork: Delegate multi-step tasks to Claude in plain language. Claude works across local files, connected apps, and the desktop, and returns finished documents, spreadsheets, presentations, and organized folders. An open plugin system bundles skills, data connectors, and workflows. - Tag: Bring Claude into Slack and other team tools. Tag Claude into any channel or thread and it drafts, analyzes, and answers in context, using shared documents and channel memory. - Specialized products: Claude Security (vulnerability detection and patch suggestions for security teams), Claude Design (designs, prototypes, and presentations from natural language), and Claude Science (an AI workbench for scientific research). - Connectors and extended context: Connect Claude to the tools and data teams already use, including the Model Context Protocol, and analyze large documents and codebases with long context and extended thinking. - Enterprise-grade security: Claude Enterprise includes Single Sign-On (SSO), role-based permissions, audit logs, and custom data retention controls. Primary Value and User Solutions: Claude gives individuals and organizations one assistant for everyday knowledge work, software development, and delegated tasks. Employees get faster research, writing, analysis, and coding. Teams collaborate with Claude where they already work. Enterprises get the administrative controls and security needed to deploy AI across the business.

Average Rating: 4.7/5.0

Total Reviews: 1,658

How Do G2 Users Rate Claude?

  • Understanding: 9.2/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.9/10)
  • Error Learning: 7.9/10 (Category avg: 8.2/10)

Who Is the Company Behind Claude?

Who Uses This Product?

  • Who Uses This: Student, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 33% Medium

What Do G2 Reviewers Say About Claude?

AI-generated summary from verified user reviews

Pros
  • Users value Claude's ease of use, allowing for clear, structured, and organized content creation effortlessly.
  • Users value Claude for its deep discussion capabilities and effective context management for intellectual pursuits.
  • Users find Claude to be exceptionally helpful for deep discussions, aiding in intellectual work and creative projects.
  • Users commend the accuracy of Claude, noting its well-articulated and thoroughly researched answers.
  • Users value Claude's clarity and structured communication, which greatly enhances health education and patient interactions.
Cons
  • Users face usage limitations with Claude, including access restrictions, performance inconsistency, and file handling issues.
  • Users note significant limitations with Claude, including focus on text, lack of visual support, and slow responsiveness.
  • Users find Claude's limited functionality restricts visual content creation and rapid research, impacting efficiency and usability.
  • Users find that Claude can be overly cautious and long-winded, hindering quick and effective responses.
  • Users find the resource limitations frustrating, impacting productivity and increasing costs for their workload management.

What Are Recent G2 Reviews of Claude?

Gemini

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

Average Rating: 4.4/5.0

Total Reviews: 1,341

How Do G2 Users Rate Gemini?

  • Understanding: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.9/10)
  • Error Learning: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Gemini?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Who Uses This: Student, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 59% Small, 28% Medium

What Do G2 Reviewers Say About Gemini?

AI-generated summary from verified user reviews

Pros
  • Users find it straightforward to navigate and use, helping it fit easily into everyday workflows.
  • Users find setup simple and quick, often getting started with just a Google sign-in.
  • Users appreciate the fast responses, which help them get answers and process information quickly.
  • Users say it saves time on everyday tasks and speeds up their workflows, helping them get work done more efficiently.
  • Users appreciate seamless Google Workspace integration, letting them use Gemini directly across apps like Gmail, Docs, and Drive.
Cons
  • Users say answers can be confidently inaccurate and need fact-checking.
  • Users find answers too generic and lacking useful detail or depth, even for specific requests.
  • Users say it often misunderstands prompts, misses context, and gives answers that go off topic.
  • Users say it forgets earlier details and instructions, especially in longer conversations.
  • Users find response quality and task results inconsistent across prompts and attempts.

What Are Recent G2 Reviews of Gemini?

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Notion

Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work.

Average Rating: 4.6/5.0

Total Reviews: 12,619

How Do G2 Users Rate Notion?

  • Understanding: 8.2/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 9.2/10)
  • Reliability: 8.2/10 (Category avg: 8.9/10)
  • Error Learning: 7.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Notion?

  • Seller: Notion
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    7,360 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Student
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 24% Medium

What Do G2 Reviewers Say About Notion?

AI-generated summary from verified user reviews

Pros
  • Users value its intuitive, user-friendly design, which makes everyday work easy to navigate and use.
  • Users value the flexible customization that lets them shape pages and workspaces around their needs and workflows.
  • Users value having work, information, and tools centralized in one organized workspace, making everything easier to access and manage.
  • Users like how easily they can organize notes, work, and information into structured pages, keeping everything tidy and accessible.
  • Users find setup quick and straightforward, helping them get started with little effort.
Cons
  • Users say the steep learning curve and time needed to become comfortable can make getting started difficult.
  • Users report slow loading and lag, especially with large or complex pages and databases.
  • Users find the interface confusing, unintuitive, and sometimes clunky to use.
  • Users find the abundance of features and customization options overwhelming, making the platform difficult to learn and manage.
  • Users find the initial setup confusing and time-consuming, especially when building a workspace or workflow that fits their needs.

What Are Recent G2 Reviews of Notion?

Microsoft Copilot

Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.

Average Rating: 4.3/5.0

Total Reviews: 685

How Do G2 Users Rate Microsoft Copilot?

  • Understanding: 8.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 7.8/10 (Category avg: 8.9/10)
  • Error Learning: 7.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Microsoft Copilot?

  • Seller: Microsoft
  • Company Website:
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Who Uses This: Student, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Small, 34% Medium

What Are Recent G2 Reviews of Microsoft Copilot?

ClickUp

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.

Average Rating: 4.6/5.0

Total Reviews: 14,623

How Do G2 Users Rate ClickUp?

  • Understanding: 9.2/10 (Category avg: 8.9/10)
  • Ease of Use: 8.5/10 (Category avg: 9.2/10)
  • Reliability: 9.4/10 (Category avg: 8.9/10)
  • Error Learning: 8.7/10 (Category avg: 8.2/10)

Who Is the Company Behind ClickUp?

  • Seller: ClickUp
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Diego, California
  • LinkedIn® Page: www.linkedin.com
    7,082 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Project Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About ClickUp?

AI-generated summary from verified user reviews

Pros
  • Users value the flexible customization that lets them tailor workflows, workspaces, and views to their needs.
  • Users like having tasks, projects, documents, and communication centralized in one workspace, reducing the need to switch between multiple apps.
  • Users like its straightforward, intuitive design, which makes daily tasks easy to navigate and learn.
  • Users like the organized task management that helps them plan, track, and keep projects and work in order.
  • Users find team setup quick and straightforward, helping them get started with little effort.
Cons
  • Users face a steep learning curve, with the interface and features taking time to understand and use effectively.
  • Users say the interface can feel slow or laggy, especially when loading or working in large workspaces.
  • Users find the abundance of features and options overwhelming, making the platform feel more complex than necessary.
  • Users find the initial setup complicated and time-consuming, especially when configuring workspaces and workflows.
  • Users say the interface can feel cluttered and overwhelming, with too many visible controls and information.

What Are Recent G2 Reviews of ClickUp?

What Are G2 Users Discussing About ClickUp?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Average Rating: 4.6/5.0

Total Reviews: 2,067

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How Do G2 Users Rate Tidio?

  • Understanding: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.9/10)
  • Error Learning: 8.0/10 (Category avg: 8.2/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    182 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 89% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users find Tidio's setup process extremely easy and intuitive, allowing quick integration on their websites.
  • Users appreciate Tidio's helpful AI chatbot and multichannel support, enhancing customer communication efficiency significantly.
  • Users love the intelligent AI chatbots of Tidio, appreciating their efficiency and ease of setup for customer support.
  • Users appreciate the easy setup of Tidio, allowing for quick installation with minimal technical knowledge required.
  • Users praise Tidio for its easy installation and intuitive setup, enabling quick deployment and efficient customer communication.
Cons
  • Users find Tidio to be overpriced, especially due to the high costs of separate packages that should be included.
  • Users note the lack of advanced features without higher pricing tiers, impacting scalability and integration options.
  • Users note the limited customization of Tidio, wishing for more flexibility and options in workflows and interfaces.
  • Users find the cost of Tidio to be excessively high and feel multiple packages should be included in one.
  • Users feel Tidio has limited features that could enhance flexibility and scalability for growing businesses.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

Zapier

Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away. Since 2011, over 2 million business have turned to Zapier for their automation needs, including: lead management, sales pipeline, marketing campaigns, customer support, data management, project management, and tickets and incidents.

Average Rating: 4.5/5.0

Total Reviews: 2,123

How Do G2 Users Rate Zapier?

  • Ease of Use: 8.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Zapier?

  • Seller: Zapier
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1,521 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 70% Small, 24% Medium

What Do G2 Reviewers Say About Zapier?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use with Zapier, relishing its seamless implementation and AI-powered integrations.
  • Users value Zapier for its powerful automation capabilities, simplifying tasks with AI tools like Copilot and Agents.
  • Users appreciate the extensive integrations of Zapier, enhancing workflow efficiency with advanced AI features like Copilot.
  • Users value easy integrations with Zapier, enhanced by AI capabilities that simplify workflow setups and increase reliability.
  • Users love the integration capabilities of Zapier, enjoying seamless connections between AI tools and various apps.
Cons
  • Users find Zapier expensive compared to newer AI tools that offer similar automation features at a lower cost.
  • Users feel that Zapier's pricing can be high for small businesses, despite its valuable automation capabilities.
  • Users find Zapier's complexity overwhelming, as the multitude of options can make setting up integrations challenging.
  • Users note a challenging learning curve with Zapier, particularly when setting up complex workflows and logic.
  • Users note the limited features of Zapier, particularly lack of triggers and user caps that hinder larger initiatives.

What Are Recent G2 Reviews of Zapier?

What Are G2 Users Discussing About Zapier?

Perplexity

Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conversational answers backed by verifiable sources. Each response includes citations and links to original content, enabling users to verify information and delve deeper into topics. This approach streamlines the search experience, moving beyond traditional search engines that present numerous links for users to sift through. Key Features and Functionality: - Conversational Search Interface: Users can ask questions in natural language and receive direct, concise answers. - Real-Time Web Integration: The platform searches the web in real-time to provide up-to-date information. - Source Citations: Each response includes citations and links to original sources, ensuring transparency and credibility. - Multiple AI Model Integration: Perplexity integrates cutting-edge AI models, including OpenAI's GPT models and Anthropic's Claude, allowing users to choose the model that best fits their specific needs. - Freemium Model: Offers a free version with access to a proprietary large language model, while the paid Perplexity Pro subscription provides access to advanced models like GPT-4, Claude 3, Mistral Large, Llama 3, and an experimental Perplexity model. Primary Value and User Solutions: Perplexity addresses the inefficiencies of traditional search engines by providing direct, concise answers to user queries, eliminating the need to sift through numerous links. Its integration of multiple AI models and real-time web search capabilities ensures that users receive accurate and current information. The inclusion of source citations enhances transparency and trustworthiness, making it a valuable tool for researchers, professionals, and the general public seeking reliable information efficiently.

Average Rating: 4.4/5.0

Total Reviews: 369

How Do G2 Users Rate Perplexity?

  • Understanding: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 7.9/10 (Category avg: 8.9/10)
  • Error Learning: 7.5/10 (Category avg: 8.2/10)

Who Is the Company Behind Perplexity?

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 55% Small, 17% Medium

What Do G2 Reviewers Say About Perplexity?

AI-generated summary from verified user reviews

Pros
  • Users value deep research across sources and support for complex, varied tasks.
  • Users value clear, linked citations that let them verify answers and trace claims back to their original sources.
  • Users find setup quick and easy, with little configuration needed to get started.
  • Users value its accurate, reliable answers, which build confidence and reduce time spent double-checking information.
  • Users find it intuitive for everyday questions, with little learning required, and appreciate its flexibility across tasks.
Cons
  • Users encounter factual errors and unsupported claims, so answers often require checking against other sources.
  • Users find the paid plans expensive and feel their features or credits don’t always justify the price.
  • Users find external tool integrations limited, wanting deeper, more native connections to their existing workflows.
  • Users find usage limits low and restrictive, with searches, messages, and credits often running out quickly or triggering rate limits.
  • Users want more control over response style and depth, encounter format deviations, and report reduced model choice and switching issues.

What Are Recent G2 Reviews of Perplexity?

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

Average Rating: 4.5/5.0

Total Reviews: 2,077

How Do G2 Users Rate Podium?

  • Understanding: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 7.6/10 (Category avg: 8.9/10)
  • Error Learning: 7.8/10 (Category avg: 8.2/10)

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • LinkedIn® Page: www.linkedin.com
    1,639 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Podium, benefiting from its straightforward interface and reliable customer support.
  • Users love the reliable features of Podium, enjoying easy access and seamless communication with customers anytime, anywhere.
  • Users love the easy communication with Podium, enabling quick customer interactions and effective follow-ups effortlessly.
  • Users appreciate the effective communication capabilities of Podium, enhancing customer interactions and service reliability.
  • Users value the convenience and reliability of Podium, enjoying seamless communication and excellent customer support.
Cons
  • Users highlight missing features in Podium, expressing frustration over limited options and unmet service promises.
  • Users experience significant messaging issues with Podium, including failed texts, poor phone quality, and unmet service expectations.
  • Users find the limited features of Podium restrict their experience, especially for smaller businesses needing more customization.
  • Users find Podium to be expensive, particularly challenging for small businesses struggling with high costs of entry.
  • Users report poor customer support from Podium, citing slow response times and a lack of follow-up on complaints.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

1min.AI

🤖 Boosting productivity with AI is a good way to improve your work and life. However, switching or learning new tools for different use cases is not fun, and it is expensive, too! 💡 1min.AI is an all-in-one AI app that unlock all AI features. You pay only for what you use at 1min.AI, with no hidden costs or setup required elsewhere. 🔮 The unique features of 1min.AI is offering a variety of AI features powered by various AI models. You can see it clearly with the Chat with Many Assistants feature, it includes Gemini, GPT, Claude, Llama, MistralAI, ... 🪄 Other multi-media features like Content, Image, Audio, Video can also be used with different models to utilize their abilities and give out the best results. 💰 Lastly, we offer credit estimation and transparent usage history, so you know exactly how does the feature cost before running and can track the usage easily. Trying 1min.AI for Free to make sure it's right for you before making any decision! 🥳

Average Rating: 4.5/5.0

Total Reviews: 715

How Do G2 Users Rate 1min.AI?

  • Understanding: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 8.6/10 (Category avg: 9.2/10)
  • Reliability: 8.3/10 (Category avg: 8.9/10)
  • Error Learning: 7.7/10 (Category avg: 8.2/10)

Who Is the Company Behind 1min.AI?

  • Seller: 1min.AI
  • Year Founded: 2023
  • HQ Location: CA, USA
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 82% Small, 6% Medium

What Do G2 Reviewers Say About 1min.AI?

AI-generated summary from verified user reviews

Pros
  • Users find 1min.AI to be incredibly easy to use, effortlessly enhancing productivity and streamlining their workflow.
  • Users value the convenience and multifunctionality of 1min.AI, enhancing productivity across various tasks effortlessly.
  • Users appreciate the ease of use and versatility of 1min.AI, making various tasks efficiently manageable in one place.
  • Users find 1min.AI incredibly convenient for various tasks, with consistent updates and excellent image generation capabilities.
  • Users appreciate the ease of convenience and comprehensive features of 1min.AI for various tasks and updates.
Cons
  • Users feel that credit issues limit functionality and desire more clarity and options for earning credits.
  • Users feel that the limited credits allocation restricts usage and leads to inconvenient delays in accessing features.
  • Users feel the credit system is limiting, as high costs hinder accessible deep thinking options and opportunities to earn more credits.
  • Users express concerns about the credit system limitations, finding it inconvenient and restrictive for daily usage.
  • Users find the cost of 1min.AI concerning due to limited functionality and disappointing quality of features.

What Are Recent G2 Reviews of 1min.AI?

Discord

Discord is a versatile communication platform that enables users to connect through voice calls, video calls, text messaging, and media sharing. It supports both private conversations and community interactions within virtual spaces known as "servers." Accessible on Windows, macOS, Android, iOS, iPadOS, Linux, and web browsers, Discord caters to a wide range of users seeking seamless and interactive communication experiences. Key Features and Functionality: - Voice and Video Communication: Engage in high-quality voice and video calls with low latency, suitable for both one-on-one and group interactions. - Text Messaging and Media Sharing: Exchange messages, images, videos, and other media files in real-time across various channels. - Servers and Channels: Create or join servers, which are organized into text and voice channels, facilitating structured and topic-specific discussions. - Cross-Platform Availability: Use Discord seamlessly across multiple devices and operating systems, ensuring consistent communication. - Integration with Other Services: Connect Discord with various gaming platforms and applications to enhance the user experience. Primary Value and User Solutions: Discord addresses the need for a unified communication platform that combines voice, video, and text capabilities, making it ideal for gamers, communities, and professional teams. By offering organized servers and channels, it simplifies collaboration and social interaction, reducing the reliance on multiple disparate tools. Its cross-platform support ensures users stay connected regardless of their device, fostering a cohesive and engaged community environment.

Average Rating: 4.6/5.0

Total Reviews: 43

How Do G2 Users Rate Discord?

  • Understanding: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 9.2/10)
  • Reliability: 8.9/10 (Category avg: 8.9/10)
  • Error Learning: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Discord?

Who Uses This Product?

  • Top Industries: Computer Games, Computer Software
  • Company Size: 81% Small, 12% Large

What Do G2 Reviewers Say About Discord?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the simple and effective communication features of Discord, enhancing gaming and teamwork experiences.
  • Users love the ease of use in Discord, finding it intuitive for chatting and collaborating with teammates.
  • Users love the versatility of Discord, offering various channels and features for seamless interaction and fun.
  • Users appreciate the feature-rich and lightweight design of Discord, enhancing communication and interactivity effortlessly.
  • Users appreciate the feature richness and low latency of Discord, making it ideal for interaction and collaboration.
Cons
  • Users often face connection issues, leading to frustration and a diminished overall experience on Discord.
  • Users are concerned about privacy issues with Discord, especially regarding data collection practices.
  • Users find Discord's search functionality lacking compared to other platforms like Teams or Slack for formal workflows.
  • Users find Discord has usage limitations for formal workflows and its search lacks power compared to Teams or Slack.
  • Users find Discord's UI confusing, especially with too many clicks needed for direct messaging while in channels.

What Are Recent G2 Reviews of Discord?

Chatty

Chatty is the AI sales agent for Shopify stores, built to bring you more sales and more revenue. It works like your best salesperson on every page: it greets each shopper, recommends the right product, adds it to the cart and brings them back if they leave without buying. That is how Chatty has helped 6,200+ stores make $61M+ in assisted revenue. To do that, Chatty works along the whole path to purchase: + Product recommendations: it finds the right size, color or set in your catalog and compares products for the shopper. + Add to cart in chat: once the shopper decides, it adds the product to the cart and sends the checkout link. + AI search and proactive messages: it starts helping before a chat even opens, in the search bar, on product pages and at the cart. Cart reminders: if the shopper leaves, it brings them back to the cart they left. + Live chat inbox: when a conversation needs a person, it hands the chat to your team. + Sales analytics: every order it assisted is marked in Shopify, so you can check the return yourself. The answers hold up. When we compared 300 real Chatty answers with each store's website in October 2026, 92% of product answers were right on price, stock and details. So do the sales. In July 2026, 7.4% of all new chats on Chatty ended in a purchase, counted across every chat, not just the ones about buying. Chatty marks every order it assisted in Shopify, so each store can check its own return.

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate Chatty?

  • Understanding: 8.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.1/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.9/10)
  • Error Learning: 7.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Chatty?

  • Seller: Chatty
  • Year Founded: 2022
  • HQ Location: Hà Nội, VN
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®
  • Ownership: AVADA GROUP COMPANY LIMITED

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Retail, Food & Beverages
  • Company Size: 89% Small, 7% Medium

What Do G2 Reviewers Say About Chatty?

AI-generated summary from verified user reviews

Pros
  • Users commend the instant and professional customer support provided by Chatty, enhancing their overall experience and satisfaction.
  • Users find Chatty exceptionally helpful, appreciating quick setup and responsive customer support for seamless experiences.
  • Users find Chatty's ease of use remarkable, appreciating its intuitive setup and responsive customer support.
  • Users praise the easy setup of Chatty, enjoying quick assistance and efficient customer support throughout the process.
  • Users value the 24/7 availability and support of Chatty, enhancing customer engagement and streamlining workflows effectively.
Cons
  • Users find the limited customization options frustrating, as many features require technical support for adjustments.
  • Users find the limited features of Chatty cumbersome, hindering user experience and requiring technical assistance for customization.
  • Users experience some AI limitations that may cause confusion, but customer support is responsive and helpful.
  • Users find the learning curve steep, as initial setup demands time and understanding of features.
  • Users experience confusion and frustration with Chatty's handover process due to lack of real-time support.

What Are Recent G2 Reviews of Chatty?

Vendasta AI Platform

From small agency to enterprise, Vendasta is the AI customer acquisition and engagement platform for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. That single platform covers the whole arc of the work. Find and close new clients, give each one a client portal carrying your brand, resell the products and services you sell from a built-in marketplace, and bill for all of it. Fewer tools to pay for, fewer logins for your clients, and one place to see what's working — instead of a CRM here, a marketing automation tool there, and a spreadsheet holding it together. Underneath sits the data local businesses actually run on: reputation management and review activity, local listings, social media and email marketing, website and campaign performance, and every customer conversation in a shared inbox. Because that data lives in one system rather than scattered across vendors, anything acting on it is working from real context. That's what makes the AI employees work. Vendasta turns complex data and instructions into easy-to-manage AI employees — AI agents configured for specific roles — that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. These AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it's lead capture, automating customer communication, or managing content, the AI employees have you covered. Vendasta is a SOC 2 Type 2 attested organization committed to maintaining strong security and data privacy standards. Visit our Trust Center at trust.vendasta.com to access security documentation, compliance certifications, and data privacy information.

Average Rating: 4.5/5.0

Total Reviews: 548

How Do G2 Users Rate Vendasta AI Platform?

  • Ease of Use: 8.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Vendasta AI Platform?

  • Seller: Vendasta
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Saskatchewan
  • LinkedIn® Page: www.linkedin.com
    740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Management Consulting
  • Company Size: 83% Small, 11% Medium

What Do G2 Reviewers Say About Vendasta AI Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and strong support from Vendasta AI Platform, enhancing their operational efficiency.
  • Users appreciate the accessible customer support of Vendasta AI Platform, ensuring quick resolutions and effective assistance.
  • Users value the ease of use of the Vendasta AI Platform, enjoying streamlined operations and accessible support.
  • Users commend the centralized dashboard of Vendasta AI Platform for efficiently managing multiple aspects of digital marketing.
  • Users value the accessible customer service of Vendasta AI Platform, enhancing their overall experience and support.
Cons
  • Users find the learning curve steep, with complex modules making onboarding challenging and less intuitive for new clients.
  • Users find the limited features of the Vendasta AI Platform restrict their experience and complicate daily operations.
  • Users find the difficult learning curve of the Vendasta AI Platform frustrating due to its complexity and lack of intuition.
  • Users report missing features and persistent bugs, leading to frustration with Vendasta AI Platform's performance and reliability.
  • Users find the complexity of the Vendasta AI Platform overwhelming, making onboarding and navigation challenging for new users.

What Are Recent G2 Reviews of Vendasta AI Platform?

What Are G2 Users Discussing About Vendasta AI Platform?

indigitall

indigitall is an all-in-one customer engagement platform that helps brands deliver personalized experiences across every digital touchpoint. It brings all your inbound and outbound channels into one place, including push notifications, WhatsApp, SMS, email, and AI Agents, so you get a single view of every customer and know what drives them. With an intuitive interface, powerful journey automation, and real-time segmentation, your team can launch targeted campaigns in minutes. Those campaigns boost engagement, increase conversions, and build long-term customer loyalty. Backed by responsive, hands-on support, indigitall helps leading brands turn every interaction into lasting value. Learn more at indigitall.com.

Average Rating: 4.8/5.0

Total Reviews: 458

How Do G2 Users Rate indigitall?

  • Understanding: 9.1/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 9.1/10 (Category avg: 8.9/10)
  • Error Learning: 9.0/10 (Category avg: 8.2/10)

Who Is the Company Behind indigitall?

  • Seller: indigitall
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Spain
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Journalist, Marketing
  • Top Industries: Telecommunications, Marketing and Advertising
  • Company Size: 41% Medium, 35% Small

What Do G2 Reviewers Say About indigitall?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of indigitall, which simplifies campaign management and enhances communication efficiency.
  • Users appreciate the helpful service and documentation of indigitall, enhancing their omnichannel marketing experience significantly.
  • Users value the ease of reaching audiences through notifications and seamless integration of various communication channels.
  • Users praise the responsive customer support of Indigitall, ensuring a positive and user-friendly experience.
  • Users appreciate the automation features of Indigitall, enabling easy campaign scheduling and efficient retargeting.
Cons
  • Users find the learning curve steep for advanced features, indicating a need for better resources and documentation.
  • Users find the steep learning curve for advanced features a challenge, noting the need for improved resources.
  • Users find the feature complexity challenging, as advanced options require technical knowledge and a learning curve.
  • Users find integration with other systems complex, particularly with Salesforce Marketing Cloud, needing simplification and direct connections.
  • Users note that the interface can be not intuitive, requiring time to learn and navigate effectively.

What Are Recent G2 Reviews of indigitall?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated