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Shopify

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6,411 reviews
  • 17 profiles
  • 19 categories
Average star rating
4.4
#1 in 11 categories
Grid® leader
Serving customers since
2006
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Shopify

5,013 reviews

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.

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Shopify Plus

835 reviews

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify POS

361 reviews

Retail POS for unifying in-store and online sales

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Handshake

64 reviews

Handshake is a sales order management app for wholesale.

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Commerce Components by Shopify

57 reviews

Commerce Components by Shopify is the modern, composable stack for enterprise retail where retailers can take components of Shopify to integrate with their own systems.

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Burst by Shopify

42 reviews

Free stock photos for websites and commercial use. Burst is a free stock photo platform that is powered by Shopify.

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Display Ad Generator

19 reviews

adclouds is a customer engagement software that allows its users to create ads and load them with variations of messages, images, and colors and it tests all of it automatically in real time.

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Shopify Inbox

16 reviews

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Cartlytics

3 reviews

Real-time cart analytics with customer journey tracking, UTM insights & abandoned cart recovery.

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Shopify Reviews

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Profile Name
Star Rating
4343
1652
317
50
49
NA
Neeraj A.
04/01/2026
Validated Reviewer
Verified Current User
Review source: Organic

Checkout Customization That Boosts Conversions

Checkout customization is probably the thing I like most about Shopify Plus. You can actually tweak the checkout experience instead of being stuck with the default flow, and that flexibility helps a lot with conversions.
KC
Karolina C.
03/31/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Efficient, User-Friendly, with Room for Improvement

I like the ease of use of Shopify - we literally run our entire company on it, with Amazon and Tiktok also feeding back to it. It seems like they're always at the forefront of ecommerce, regularly bringing out new features for people to test. I love that Shopify is going to be the first to bring out an agentic storefront, allowing our products to be available on platforms like chat, GPT, and more. The AI assistant is another feature I really love; it helps me analyze everything very efficiently, making life easier by providing quick answers instead of digging deep into reports. The reporting system is great because the built-in reports contain a lot of what's needed. Shopify is just miles better than WooCommerce, where we had to do everything manually. I really like Shopify overall and consider myself a big fan.
Aditya Y.
AY
Aditya Y.
Senior Software Engineer at PixelMechanics | grenzenlos digital
03/31/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Affordable, Scalable, and Easy to Use

I like Shopify because it is cost-affordable and allows you to choose a plan that suits your needs without requiring a significant upfront investment. It's straightforward to set up a Shopify store, where I can quickly create products, collection categories, and visualize how the commerce experience will look on the front end. I find the marketplace apps to be very rich, offering plug-and-play features that can scale horizontally as the business grows. Shopify's robust API system allows easy integration with third-party apps, covering a wide range of use cases from CRMs to ERP, which makes it versatile. I also enjoy the ease of onboarding; it's very fast.

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Phone:
1-888-329-0139
HQ Location:
Ottawa, ON

Social

@Shopify

What is Shopify?

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere.

Details

Year Founded
2006
Ownership
NYSE:SHOP