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Zenput Reviews & Product Details

VB
Director Of Information Technology Department
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Zenput?

ease of use and high availability/mobility

highly customizable forms

several updates during the year to adress fresh challenges

also AD integtation is excelletnt.

also want to mention high level of support - how team communicates and carries out changes Review collected by and hosted on G2.com.

What do you dislike about Zenput?

nothing in particular.. the tool really does what it supposed to do Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

keeping grossery stores under control

testing campaign preparation and set up before campaign starts

auditing operation of different support departments

keeping knowledge base (photos) about equipment location in stores Review collected by and hosted on G2.com.

Zenput Overview

What is Zenput?

Zenput is now part of Crunchtime – the leading operations management software for multi-unit restaurant brands and foodservice operators. Zenput is an operations execution platform used by brands such as Chipotle, Domino's, Sweetgreen to automate how operating procedures, public health and food safety protocols, and other key initiatives are rolled out and enforced.

Zenput Details
Product Website
Discussions
Zenput Community
Languages Supported
Danish, German, English, French, Indonesian, Dutch, Norwegian, Polish, Portuguese, Spanish
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Seller Details
Company Website
Year Founded
1995
HQ Location
Boston, MA
Twitter
@GetCrunchTime
1,140 Twitter followers
LinkedIn® Page
www.linkedin.com
351 employees on LinkedIn®
Description

Crunchtime is a leading provider of restaurant management software, offering solutions that help businesses streamline operations, optimize labor, manage food costs, and enhance overall efficiency. Their platform caters to various aspects of restaurant management, including inventory control, operational reporting, and workforce management. With a focus on empowering restaurant operators with actionable insights, Crunchtime aims to improve profitability and performance in the fast-paced foodservice industry. For more information, visit their website at [crunchtime.com](https://www.crunchtime.com).


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Recent Zenput Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
2.0 out of 5
"This is a good product but support and communication have declined."
Zenput is a useful tool for task and form management. We have been able to leverage this product for multiple departments communication to field l...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Helpful Tool"
Easy to collect information from multiple locations. Emailed report function puts information in the hands of those making the decisions quickly.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Best reporting/audit/in restaurant digital support tool I have used"
Zenput is great for gathering data and completing audits in restaurants. It is user friendly, affordable, and customizable. I highly recommend Zenp...

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

18 months

Average Discount

7%

Perceived Cost

$$$$$
View More Pricing Information

Zenput Media

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Video Reviews

139 Zenput Reviews

4.6 out of 5
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139 Zenput Reviews
4.6 out of 5
139 Zenput Reviews
4.6 out of 5

Zenput Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Zenput?

Zenput is a useful tool for task and form management. We have been able to leverage this product for multiple departments communication to field level operations. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Communication and support level seems to have declined since Crunchtime acquired. Changes will be made without notification which affects the functionality of the product. We have had more than one functionality be affected from "deployed fixes" and they have been unable to restore previous functionality and the responses has been "this is how it works now". Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Zenput allows us to establish task based objectives. We are also able to utilize forms to do surveys, walks, audits, record feedback, and much more. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Zenput?

Zenput is great for gathering data and completing audits in restaurants. It is user friendly, affordable, and customizable. I highly recommend Zenput utilization whether you operate 1 restaurant or 100. Extremely easy to build projects and forms and make changes as needed. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

The back end user experience can be frustrating to navigate. Needlessly limits some functionality (like project recurrence time selection) and some of the features like reporting could be better. Overall it is the best but still has room to improve. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Zenput greatly assists us in identifying opportunities in our restaurants whether its around product quality, cleanliness, or service. Review collected by and hosted on G2.com.

Response from Thao Littler of Zenput

Hello! We're happy to hear that you find Zenput user-friendly and customizable for gathering data and completing restaurant audits. We appreciate your feedback and will consider your comments about the back-end user experience and reporting features for future improvements. I would also encourage you to submit your ideas for improvement to the Ideas Portal! Thank you again.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Zenput?

Easy to collect information from multiple locations. Emailed report function puts information in the hands of those making the decisions quickly. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Process to update users and hierarchy is not easy and there is a delay. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Gathering important information from the field operators in a timely manner. Review collected by and hosted on G2.com.

AF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zenput?

Zenput makes your business run smoother. It gives you the opportunity to teach your team when they are submitting documents without missing the importance and becoming non compliant Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Dashboard drop downs. I wish we could toggle from % to % Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Zenput solves the misses in task completion as well as helps us create quality questions. Review collected by and hosted on G2.com.

Response from Thao Littler of Zenput

Hi Alan! We're thrilled to hear that Zenput is addressing task completion issues and enhancing the quality of your questions. We'll take note of your feedback about the dashboard drop-downs, but I would also encourage you to submit your specific ideas and requests to the Ideas Portal to ensure that our team considers them.

JM
Network Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zenput?

Zenput is a great solution for us. We love how easy it is for the average person to use it. We own and operate a chain of convenience stores. You get a wide variety of users and they find it easy to use which helps us get the critical data we need in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

The cost is a bit high, if it was cheaper per user we would be able to have individual logins for each employee versus having a singular shared one for each location. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

We needed a way to quickly and easily gather data from our C-store and dealer locations. With Zenput we are able to create clicakble forms accessible practically anywhere. We also have enabled geolocation and image upload for the forms which is great for a site walkthrough. We love the reporting that you can generate from the data as well! Review collected by and hosted on G2.com.

MS
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Zenput?

Drives operational efficiencies across the business, provides a communication platform, and is a great tool to collect information from the field teams. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Have been slow to develop requested / roadmap items. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Saves time in the restaurant when completing compliance checks, and provides visibility to the above restaurant users as well as a communication platform. This allows us to reallocate the teams time to what matters most, The Guest! Review collected by and hosted on G2.com.

LV
head coach
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Zenput?

Zenput is very complete. We use it for our training system and for following up on cleaning lists. I haven't been able to attend your zoom trainings but I would love to so I can learn a little bit more in detail how to use zenput for our every day needs. I think that zenput is very organized and versatile. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

I wish zenput could integrate with other sofwtares such as harri. I am very content with zenput though, I think it works very well. I wish we could be able to organize the notes by sections on the user end, and that the submissions are easier to see for people on the same group. I guess i need to learn a little bit more about zenput thoug Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Training and following up with deep cleaning in our stores Review collected by and hosted on G2.com.

Response from Pete Schott of Zenput

Hi Lina thanks so much for the feedback. We're so glad that the platform is useful for you, and we'd like to support you as you continue to learn and use it more. For the areas that you mentioned disliking, our team would love help you with these -- you can contact a support rep directly via chat within the app, and our helpcenter (see link here) has useful tips. Thanks again for being a customer and for your feedback!

See how Zenput improved
RD
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zenput?

Creation of forms, visibility through out the field, communication and transparency in a matter of clicks. Easy to navigate and training out members was not difficult. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Its very hard to dislike anything on Zenput. Whenever i ran into an issue Zenput support was there to assist. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Before Zenput we had manual forms that our store manager would have to fill out and submit to a Regional Area Manager. Sometimes these RAM would only visit a store once a month so there would be a month full of forms to review. Not so productive. Zenput forms are digital so these forms could be reviewed instantly. Also Zenput provides with daily project completion so we could review which sites have or have not completed their daily duties. Review collected by and hosted on G2.com.

KM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Zenput?

the flow that can be created so one worksheet can go from one person to another without having to send emails back and forth. Using zenput for our cutomer onboarding has cut our workload down and increased our effciency Review collected by and hosted on G2.com.

What do you dislike about Zenput?

figuring out how to fill out a worksheet if you are the author of it. It is not intuative to have to go to preview to fill out it. There should be an option to edit the form or fill it out. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

customer onboarding was a cumbersome process that hit 3 different departments. Having one form in Zenput that gets filled out and emailed over and has reduced our work load, increased our efficiency and communication. Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Zenput?

I like how Zenput allows me to create and assign tasks, track progress, and communicate with my team members across different locations. It helps me streamline workflows, ensure compliance, and improve performance. Zenput is easy to use, customizable, and integrates well with other platforms. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

There is not much to dislike about Zenput, but sometimes it can be slow to load or sync data. Also, some features are only available on the mobile app and not on the web version. I would like to see more consistency and functionality across devices. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Zenput is solving several problems for me and my organization. It helps us manage operations across multiple locations, streamline workflows, ensure compliance, and improve performance. By allowing us to create and assign tasks, track progress, and communicate with team members, Zenput helps us stay organized and efficient. It also provides valuable insights through reporting and analytics, which helps us make data-driven decisions.

Overall, Zenput is benefiting me by making my job easier and more effective. It saves me time and effort by automating many routine tasks, and it helps me stay on top of everything that’s happening across all our locations. Zenput also helps us maintain high standards of quality and service, which ultimately benefits our customers and our bottom line. Review collected by and hosted on G2.com.