Userlytics Reviews & Product Details

I inherited our user research program midstream after a contracted employee’s term ended — and with it, responsibility for managing our ongoing studies through Userlytics. At the time, I had no prior experience with the platform and honestly felt a bit daunted by the handoff.

That worry disappeared almost immediately.

Userlytics turned out to be incredibly intuitive. The platform guides you through setup with clear, simple steps that make even first-time users feel confident and in control. But what has truly amazed me — and what sets Userlytics apart — is the caliber of participants.

Every single tester has been a standout: articulate, engaged, thoughtful, and deeply responsive to the tasks provided. Their feedback has been genuinely valuable, offering clear insights we’ve been able to act on quickly. What’s more, many of them went above and beyond — thanking me for the opportunity to participate, expressing hope that their input was useful, and even saying they were disappointed when the session ended because they were enjoying it so much. That kind of authentic engagement is rare — and invaluable.

When I first stepped into this role, our company gave me the option to explore alternative platforms. After my experience, I made it clear: we’re staying with Userlytics. Between the ease of use, the remarkable participant pool, and a responsive, helpful support team, I truly can't recommend them highly enough.

Userlytics is everything I didn’t know we needed — and more. Five stars, hands down. Review collected by and hosted on G2.com.

The only improvement I'd like to see is to make the integration of my Google Calendar automatically adjust time availability as I add other events to my calendar. I have struggled with a few overlaps and had to cancel some sessions as a result. The good news is, as long as you do that more than 4 hours prior to the scheduled time, you are not charged credits for the session. Review collected by and hosted on G2.com.

Userlytics has been an amazing tool for our UX research. It’s easy to use, helps me set up tests quickly, and provides valuable feedback. The video recordings are a great way to see how users interact with our websites, and the insights have been eye-opening.

I love the feature that lets the team join as observers without disrupting sessions—it keeps everyone aligned. As the only UX researcher in a Fortune 500 company, speed is critical for me. Userlytics’ AI summaries for unmoderated sessions save me so much time and make creating topline reports effortless.

The platform is flexible, reliable, and backed by an awesome support team. Highly recommend! Review collected by and hosted on G2.com.

Surveys are a great feature for quick feedback, but larger sample sizes can take a bit more time. Review collected by and hosted on G2.com.

Simple and easy to use

Good breakdown into three types of tests

Availability of users from all over the world

Quick response from users even in exotic corners of the globe

Detailed reports and analyses, facilitating design decisions based on real data

Easy way to create tests

Advanced filtering options for participants

Great support on the UserLytics side in case of questions or problems

It's easy to rerun the same case or make a copy Review collected by and hosted on G2.com.

1. It is not possible to mark several tests (no checbox). This would make it easier to delete or move tests to another project.

2. No possibility to open tests in a new tab from the project level. Having a list of tests you have to open each one manually, then return to the main directory. Being able to open them in tabs would make it quicker to analyse multiple tests.

3. The colours in the multiple choice questions are very similar. When I have two questions ‘Passed’ from ‘Failed’ the colour is very similar for both answers which makes analysis difficult.

Ideally, the colour should be set for specific answers. E.g. example: Passed - green, Failed - red.

4. A useful option would be to be able to sort by the last time the user performed a test

https://dashboard.userlytics.com/client/app/dashboard Review collected by and hosted on G2.com.

I highly appreciate the customer service and technical support. As for the tool itself, a particularly valuable element is the well-thought-out flow for creating screeners and activity questions, with easily implementable suggestions. Review collected by and hosted on G2.com.

A very cumbersome process for creating shorts from video recordings, highly non-intuitive, and a main dashboard that is not entirely useful. Review collected by and hosted on G2.com.

Userlytics allows us to receive user feedback on products instantly. A typical process would involve pitching multiple research agencies, reviewing their pitches, signing a contract, fielding participants, etc. At least a 2-month process.

With Userlytics I can instantly set up a study and get feedback within hours, allowing our business to move and pivot quickly. Review collected by and hosted on G2.com.

It can be difficult to edit studies once launched. Review collected by and hosted on G2.com.

My Customer Success Manager is brilliant. They have continually sought to implement feedback we've given and find ways to help us build upon any projects we've been doing, adding to their value.

They have 10+ self service tests and have added to their assortment, especially ones we've requested. It's fairly easy to use and integrates well with prototype platforms. Review collected by and hosted on G2.com.

They've continually been behind the curve on visualising the data and this is something I've fed back to them openly. However they plan to make a significant improvement in 2025. So the jury is out on this one. Review collected by and hosted on G2.com.

The amount of customization and control is remarkable. They provide you with a wide array of templates for tasks, questions and any user ratings you can think of.. all of which can be modified to your specific needs.

The ease of use and virtual lack of any meaningful learning curve was amazing. Also, the speed in which we received our results (in 24hr) was an unexpected and very pleasent surprise.

We plan on performing another market test study with Userlytics in a couple of weeks, and having learned how to best use their platform, I'm convinced this session will be even more productive than the first. Review collected by and hosted on G2.com.

Honeslty, the platform does exactly what it sets out to acheive.

Having succefully concluded our first beta group study, if anything, we now have a better understanding on how to organize and present the next session to receive even better feedback. 🤷‍♂️ Review collected by and hosted on G2.com.

Good panel coverage. Easy-to-use platform Review collected by and hosted on G2.com.

Needing to reach out to support to do basic tasks like rescheduling participants or renaming recorded videos if frustrating and slows down the work. Review collected by and hosted on G2.com.

The platform keeps all tests very organized, which is great for a team or a company using the product at an enterprise level. My team runs a lot of repeat tests throughout the year (ex: website homepage every quarter), which is easy to dupliate within the platform and run against various audiences Review collected by and hosted on G2.com.

The quality of testers isn't always great, they don't always seem to have passed the requirements or qualifying questions at the beginning of the test Review collected by and hosted on G2.com.

It's very easy to use and has all of the functionality we need from unmoderated testing to card sorts. The customer service has been top-notch and very responsive. And set-up and administration have been smooth and easy to monitor across projects! Review collected by and hosted on G2.com.

No complaints! It has been positive all around Review collected by and hosted on G2.com.