Friendly UI, easy to operate, comprehensive features, it's the small details that we liked about Smartlead. Review collected by and hosted on G2.com.
Loading sometimes takes toooo long, need to refresh the inboxes manually as they didn't fetch new email in real time. Review collected by and hosted on G2.com.
220 out of 221 Total Reviews for Smartlead
Overall Review Sentiment for Smartlead
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Cannot speak to the cold email campaign yet. Only Email Warm UP. Review collected by and hosted on G2.com.
Email warm up list is garbage! Hi bounce rate (not shown in health report). I started at 5 emails per day to ramp up to 50 per day by 2 weeks. Betwwen all my email boxes, I have averaged about 30 sent emails per account so far and have a bounce ratio of 4-5 emails per account. They do not have a clean list. Support tried to convince me this is normal and I should report each bounce. Kind of defeats the purpose of a warm up service vs manual warmup. Review collected by and hosted on G2.com.
I was recently havig an issue with some of the done for you email accounts. It wasn't an issue with the smartlead team as much as it was with the third party provider they work with. Akash, despite being one of the most notable people at the company, wasn't too busy to handle an issue for a small client. I think that speaks vlumes about who he is as a person and the company that was created created.
Also, I love watching the videos every week from Akash and V. Review collected by and hosted on G2.com.
Not a smartlead issue but I wish you could purchase less than 75 emial accounts from mailreef. Review collected by and hosted on G2.com.
After using Smartlead for a couple of years now, I really love the innovation the team is constantly working on. Deliverability has been the best compared to other tools on the market. Review collected by and hosted on G2.com.
The analytics could use some love, at the moment it's not very insightful. Review collected by and hosted on G2.com.
Smartlead is a very good marketing automation tool. It helps in sending emails by just setting the automation in the tool. Smartlead can be integrated with other CRM tools to import the data. We can also upload the CSV file of the prospects list in Smartlead. This tool is very user-friendly and we can run the campaigns daily on Smartlead by just setting the campaign settings. Smartlead Master Inbox helps in checking all emails in one place even if the emails are from different campaigns. Review collected by and hosted on G2.com.
Nothing to dislike about Smartlead. Good features Review collected by and hosted on G2.com.
Literally nothing. It is more expensive than other tools and does not perform. Review collected by and hosted on G2.com.
I have read a couple of similar reviews and decided to also speak up.
We have been running our campaigns through SmartLead for the past 3.5 months +-.
At first, everything was fine, we got decent results, nothing special.
All of a sudden. Our results plummet as we start a second campaign. FYI, we had 6 emails and at the time the reputation according to SmartLead was close to 100% for all of them.
Now just so this doesn't end up in a book-long rant about how bad the software is and ESPECIALLY the Customer Support, here are our current results of our active campaign:
3,457 sent - 22 replied(2%) -19 bounced(1.74%)
I have personally been battling with customer support for weeks - they blame ESP, our my copy, or spam words, or missing spintax.
Our copy is short, we send it as plain HTML, we have checked the spam words internally via SmartLead and externally via MailMeteor, we use spintax in every stage, every variant.
Do not use this software. Customer Support is the most useless thing they have as they only blame external factors that they have no ability to change or send you a blog post link with a 'common issue'.
Use snov, or instantly, or brevo, or klaviyo. just not this garbage.
Additionally, their software is very buggy, every third time I open a campaign I cant see my sequence or other tabs, very clunky and just bad. Review collected by and hosted on G2.com.
The feature set that they claim to have appears to be solid and tricked me into buying it. It claims to work as a standard email marketing tool but fails in many ways. Review collected by and hosted on G2.com.
They product is so insanely buggy, and the support is next to useless. Basic features like email warming, properly sequencing emails, syncing with CRM, app notifications, email formatting - all features Smartlead markets and claims work, do not work as advertised and their support will constantly blame the ESPs (when other competing solutions do not have similar issues).
I thought I was able to implement it quickly, but then it turned out their warming feature wasn't doing anything, because I saw that my emails from a new account were being bounced but SmartLead claimed they had 100% deliverability (which was impossible considering most emails were bouncing). Makes it clear their claims to remove emails from spam folders were likely false as well.
The amount of error popups I see in the tool when doing anything, including importing contacts, updating sequences, or anything in normal use is insane and impoosible to keep up with. Using this tool is exhausting on many levels.
For each of the noted problems above, I had to reiteratre the bugs many times with documentation to support, and easily spent 10+ hours / month showing the problems with support who took many cycles to try to understand the issues, and at the end they would never address any core usubility issues.
I have never had a more frustrating experience with a piece of software and can't wait to fully remove it from my stack once my sequences are done with them. Review collected by and hosted on G2.com.
The UI is intuitive, and SmartLead has all the features I was interested in. It has a well-rounded offering for its price point (basic plan). Onboarding was fairly easy, and the A/B testing feature is useful. Support articles and resources are overall pretty solid and has decent coverage Review collected by and hosted on G2.com.
Almost immediately I ran into a bug which interrupted my first campaign and unfortunately meant I was getting no value from the software. The resulting support experience has been very frustrating and has left me without a resolution or reimbursement for over a month despite regular follow-ups and patience from my side. It took a while before I could get acknowledgement of the issue, with a few misunderstandings/misdiagnoses before getting my point across - which I think is fine, misunderstandings happen and maybe I wasn't explaining it clearly enough - although the agents were a bit fast to pass the blame to my ESP (which ultimately had no blame in the matter) and it took a few times for me to point things out/repeat myself for the message to land. Subsequent communication has been vague and hands-off with claims that it is being treated with high priority and being followed up with the dev team but in reality there have been 0 proactive replies, and no progress updates, I only receive replies when I'm actively chasing. Review collected by and hosted on G2.com.
Bro not gonna lie, I'm a piece of work when it comes to wanting support cause I like being in the know-how of EXACTLY what's happening
My man Vaibhav Founder of Smartlead - though with all of his success is still putting out fires in customer support.
I gave this man a migraine from my questions but guess what, he didn't care, he kept supporting me through the AM
If he gives this much love to us on the customer side, this man's significant other must believe she is the queen of this world with the support he gives.
In all fairness, tremendous support and effort from the Smartlead team - killing the game.
The platform is crazy easy to use and implementing is a no brainer - there is so much support via the team and online content through the web. Review collected by and hosted on G2.com.
That I don't get 24/7 access to the man himself haha but honestly not much - overall it does what its supposed to do.
Sure I can say features and integration but having world class support truly makes or breaks a great software. Review collected by and hosted on G2.com.
I truly appreciate your exceptional customer service. The way you kept me engaged with consistent updates on the issue that arose made a big difference. It’s rare to find a team that genuinely cares and communicates so effectively. Thank you!
love the customer service Review collected by and hosted on G2.com.
Everything has been great! I've been with the company for a while now, and there's nothing I dislike about the services. Review collected by and hosted on G2.com.
Have used multiple different platforms for email management, instantly, PIPL, smartlead is the most user friendsly. (They also don't steal your domains, like instantly.) Review collected by and hosted on G2.com.
They're unwilling to work with you if you're going to be late on your payment. Review collected by and hosted on G2.com.
