Salesforce Spiff Reviews & Product Details

I'm honestly having a hard time finding anything positive because of the lack of support I've received. It makes the positives not even worth it at this point. Review collected by and hosted on G2.com.

The fact that we receive absolutely ZERO support, especially after being acquired by Salesforce.

This is a direct quote from Nate Geddes who is part of the Spiff Support Team, "Unfortunately our Support team is unavailable for calls and has transitioned to a diagnostic role rather than that of a building role. This ultimately means we direct you towards trainings and resources that will enable you to self-manage Spiff."

I am now required to refer back to outdated trainings on their Spiff University. Its an absolute joke. Review collected by and hosted on G2.com.

Spiff is easy to use and gives insight into your current incentives. It also looks at your current pipeline and gives you the ability to see how much commission you will make once a deal closes. The forward looking view is a real motivator. Review collected by and hosted on G2.com.

I have used Spiff for several years and don't have anything that I dislike. Review collected by and hosted on G2.com.

I like how Spiff is able to tell me my commission payout in almost real time for my sales role. It is broken our into different sections so I know what commission is associated with what close. It also has a dashboard where I can see where I rank against my teammates that I use a lot. I also like how I can look into future months to see my commission. Review collected by and hosted on G2.com.

I will say it can be a bit confusing to navigate sometimes but that may be due to my training session. I would love another follow up Q&A to ask some lingering questions. Review collected by and hosted on G2.com.

Spiff is an easy way to help us track our commissions. Prior to using Spiff, we didn't have a seamless and automated way to track our commission. Spiff helps us with that. Review collected by and hosted on G2.com.

Spiff could benefit from being slightly more user friendly, but for the most part, I'm able to figure out how to navigate. Review collected by and hosted on G2.com.

When it works and you don't need support, it is fine.. Review collected by and hosted on G2.com.

Spiff was wonderful UNTIL they were purchased by Salesforce. Since then their customer service has become non-existent! It takes three days to get an email reply to a submitted support ticket. AND there is NO way to TALK to a human. You can only email and wait...wait...wait. And most of the time the replies come after business hours. We were signed up to be a reseller of SPIFF under the previous management. That agreement was torn up with it was bought by Salesforce, I guess that is fine, as I would in no way recommend this company to our clients now!!! Review collected by and hosted on G2.com.

Its ability to deliver real time commission calculations motives the sales team to drive the success! I love it's intuitive UI and seamless integration with systems and also it provides the transparency that motives our sales team. It's reporting and analytics also top notch! Review collected by and hosted on G2.com.

It has complex configuration! Specially if we have to use flows its system sometimes break! Salesforce has limitation in handling large scale dynamic calculations while using spiff program! Review collected by and hosted on G2.com.

As an Account Executive it was incredibly easy to see my attainment to quota, spiff payouts, the deals values and associated commission payouts. All in, incredible easy to use Review collected by and hosted on G2.com.

No major call outs here. i liked it. seems pretty simple and straight forward as an end user/viewer but im not sure of the ease of use on the backend. but i prefer this to xactly. Review collected by and hosted on G2.com.

in my use salesforce spiff is intuitive once you get used to it, though the extensive features can be overwhelming initially.

implementation requires careful planning and execution.it's complex but manageable with proper resources.

in salesforce provides good customer supoort detailed assistance but in some case in complex issues they takes more time to fixed. i am used daily for managing customer relationships,tracking sales,and generating reports. in salesforce integrates smoothly with other tools. Review collected by and hosted on G2.com.

in my use honestly, the initial setup and configuration are pretty complex. it took us a lot of time and effort to get everything right.i think its expensive, which can be a challenge for smaller businesses or startups. in customer support is good but some case needing their help frequently for complex issues can slow us down. Review collected by and hosted on G2.com.

Incentives Management is very good and easy to fill for reps Review collected by and hosted on G2.com.

Spreadsheet style pages looks some times look likes a excel Review collected by and hosted on G2.com.

Spiff makes calculating complex commission plans much easier Review collected by and hosted on G2.com.

Spiff support is difficult to get a hold of, the Salesforce integration is not perfect and often doesn't bring all the data over which causes us to have to re-sync multiple times. Review collected by and hosted on G2.com.