Pipedrive Reviews & Product Details

Pipedrive stands out for its intuitive and highly visual sales pipeline management. The drag-and-drop interface makes it easy to manage deals, track progress, and prioritize activities. I particularly appreciate the seamless integration with tools like Gmail, Slack, and Zoom, which streamlines communication and scheduling. The customizable pipelines and automation features help reduce manual work and keep the team focused on closing deals. Reporting and insights are also strong, providing clear visibility into sales performance and bottlenecks. Review collected by and hosted on G2.com.

While Pipedrive is excellent for managing the sales process, its built-in project management and marketing tools feel somewhat limited compared to specialized platforms. Additionally, advanced features like workflow automation or email marketing are often locked behind higher-tier plans. For larger teams, permission settings could be more granular to better align with complex organizational structures. Review collected by and hosted on G2.com.

- easy first steps and set-up

- well structured FAQ and videos for onboarding

- modular offer: you only pay the functionalities you need (and can even chose to give access to specific features like project management to only parts of the team)

- Automations and AI features help gain in productivity

- great options to integrate with other tools in use (slack, mailchimp, Google Suite, ...)

It has become our daily go-to source for all information regarding prospects, clients and ongoing projects. Review collected by and hosted on G2.com.

Slight surprise about the definition of a lead which is rather a first step to the deal than a differentiation on "person" level Review collected by and hosted on G2.com.

I can integrate several tools that are key in my day-to-day, from my website, my calendar, my email, my Zoom platform, my work team, I can generate reports on my performance, it is truly powerful and the virtue it has is that it is very intuitive, easy to apply or execute. I have been working with Pipedrive for years and I can say that a percentage of my positive results has been thanks to using it. Review collected by and hosted on G2.com.

Honestly, I have no complaints, it has what I need and they know how to provide it in a way that is easy for me to implement, and also the customer service is efficient. Review collected by and hosted on G2.com.

The Pipedrive is the tool that I have the most ease in teaching to use for my new salespeople, besides I had to use its support a few times and in all of them my problem was solved quickly or I was given an alternative way to do what I wanted, I use it every day and if it went offline today my team would be without records (including, I think I'm going to make a backup), I use today only the sales funnel resources and automations, in addition to the insights for daily activity tracking. Review collected by and hosted on G2.com.

At a time when I was heavily working on making my Pipedrive as automated as possible, I found some barriers within more complex automations that I would like to have, in addition, I wanted to be able to see the number of open deals by company within the Pipedrive, but this is only possible by extracting an XLSX and doing it myself, I also don't like the project tracking interface and the pre-sales part of it, I've been using other tools to do it for myself. Review collected by and hosted on G2.com.

It is the most user friendly CRM i have ever used. From importing data to manually keying in information, it is just simple. It is a tool that we use everyday that helps us achieve our goals. It was also very easy to set up. We utilize Teams integration, Ring Central integrations and are looking to add more. I implemented this myself as a salesperson. Any time I have an issue; I can jump on the chat and have that issue handled within minutes. Would highly recommend. Review collected by and hosted on G2.com.

There isn't much I dislike. I would say it would be nice to be able to run some formulas in the insights section to get a better idea of a close ratio and things like that. Review collected by and hosted on G2.com.

Pipedrive is refreshingly simple to use. The pipeline view is visually intuitive, and moving deals between stages is seamless. It keeps my sales process organized without feeling overwhelming. The automation features like email follow-ups and activity reminders help ensure I never miss a lead. It’s one of the few CRMs that feels like it’s made for actual salespeople, not just data input. Review collected by and hosted on G2.com.

The app. If the app had the same features like able to track open views of emails and links that would make this over the top. The app feels half finished. There’s so many things (the deals function should hold and drag like on an apple calendar) the website that just work and they don’t on the app. Review collected by and hosted on G2.com.

The ease of setup and use and the price is competitive for the featureset. Review collected by and hosted on G2.com.

The many bugs found in many features, support are not trained enough to know how to resolve issues or ot use teh CRMs features from a real end user perspective, and require extensive work on the customers part to report issues, often again and again as issues dont get resolved. Fixes that are rolled out are often reverted causing the same issue again. Review collected by and hosted on G2.com.

I’ve been using Pipedrive CRM for a while now, and I have to say, it’s hands down one of the easiest, quickest, and most effective CRMs I’ve ever used. The interface is incredibly intuitive, which means I don’t have to waste time figuring out how things work. Everything is laid out clearly, and it's simple to navigate, even for someone who isn’t super tech-savvy.

What really sets Pipedrive apart is its speed. From adding contacts to managing deals, everything happens quickly without the usual lag or complicated processes. It helps me stay on top of my sales pipeline effortlessly and without getting bogged down in unnecessary features.

And of course, it’s incredibly effective. Whether I’m tracking leads, managing ongoing conversations, or automating routine tasks, Pipedrive gets the job done. The CRM’s flexibility allows me to customize it to fit my business, which is a huge bonus.

Overall, if you're looking for a CRM that’s straightforward, fast, and gets results, Pipedrive is a no-brainer. Review collected by and hosted on G2.com.

I wish it had native integration to push leads from Linkedin without having to use Surfe Review collected by and hosted on G2.com.

We have been using Pipedrive for a long time, and it has proven to be an excellent CRM for managing our sales process efficiently. What we appreciate the most is how easy it is to use—even for team members who are not tech-savvy.

Its customizable configuration allows us to tailor workflows and pipelines to our specific needs, making the system truly adaptable. Additionally, Pipedrive is highly scalable, offering different tiers to match our growth. Currently, we are on the Advanced plan, which provides the perfect balance of features and usability.

Another major advantage is the integrated Campaigns tool, which helps us streamline our communication with leads and customers. On top of that, Pipedrive offers numerous integrations that further enhance our sales and marketing capabilities.

Overall, Pipedrive is a powerful yet user-friendly CRM that has greatly improved our sales efficiency. Highly recommended for businesses looking for a scalable and customizable solution! Review collected by and hosted on G2.com.

While Pipedrive is a great CRM, we have experienced occasional technical issues. Sometimes, the system loses connection or suffers from high latency, which can slow down workflows. Additionally, when composing emails, errors occasionally occur, forcing us to rewrite messages. Another limitation is the restricted use of custom fields in report generation, which can be frustrating when trying to extract specific insights. However, none of these issues are critical, and they do not significantly impact the overall usability of the platform. Review collected by and hosted on G2.com.

As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overlaps were common, and verbal coordination was a must. Since implementing Pipedrive, our sales process has become much more professional and organized.

What I particularly like:

✅ Structured and transparent management of all leads and clients

✅ Automations that help us keep track of important topics

✅ Easy scheduling and reliable follow-ups

✅ Comprehensive analytics for sales performance

✅ Outstanding value for money

Overall, a clear recommendation for anyone looking to make their sales process more efficient! 🚀 Review collected by and hosted on G2.com.

The only "downside": I still feel a bit overwhelmed because Pipedrive offers so many features, and I’m only using a fraction of them. But I know this will improve over time. Review collected by and hosted on G2.com.