GorillaDesk Reviews & Product Details

The simplicity and speed with which you can transfer your operations to Gorilladesk is a major strength. Having previously spent a full 6 months trying to properly implement a competitor's software, we decided to consider another option. We had one team using GD on the very first day, and seeing how easy it was for them to pick up and start using, we rolled it out across the full business by the end of that week. The app is well designed and requires no real 'training' for team members, it's so easy to use that they can just sign in and begin work, yet does everything you realistically need in the field. Review collected by and hosted on G2.com.

If you bill customers on an hourly rate or time and materials basis, you will have difficulty with the invoicing workflow, which doesn't provide this functionality. It's set up for fixed price/per service billing only. Likewise if you have customers who are on monthly account cycles, but pay for actual services provided during the period rather than a fixed rate or level billing type arrangement, you may struggle with your invoicing. There are workarounds for both, but the software is certainly not optimised for hourly pricing structures. Review collected by and hosted on G2.com.

I like the availablility of the help and quality of the help. The customer support is unmatched in the industry. Review collected by and hosted on G2.com.

It's hard to say exactly. There are some things that I think would make life a little easier, but they aren't a huge problem. I usually provide them feedback when I would like to see something changed. Review collected by and hosted on G2.com.

I love that this system is so incredibly easy to learn, even on the fly. As a small business (Hubby & wife team), we don't have time for a lengthy training/learning curve. With this program, we spent maybe an hour learning the important ins and outs and got to the business of running our business. They are the ONLY company I've ever known to have a "suggestions" section where clients can request changes/upgrades and let others not only see the requests but vote to have them made?!?

As a prior owner of a technology company that also wrote our own software and provided customer service, so my expectations where H I G H. GD has met and exceeded every single need I have had. The customer service is so far above par, I can't even begin to sing all their praises! Review collected by and hosted on G2.com.

The only downside I have is that a couple of functions take too many "clicks" on the mobile version. To take payment in the field is a bit "clicky", but functions exactly as it should. Also to look up a client on a mobile is a couple of extra clicks.

With as many functions as are available, a few annoying clicks are ABSOLUTELY worth it. The few dislikes I have, I view as pretty easy to workaround for an overall robust system with superb customer service and support. Review collected by and hosted on G2.com.

The reduction of administrative time with client interactions. One person can reschedule hundreds of job on rain days, send email and text messages , invoice and follow-up in minutes.

A close second would be the technical support. Our experience with the Gorilla Desk support has been exceptional. New functionality sets are often added to Gorilla Desk which often provide great benefit to us. Sometimes we have questions about new things. Their support is top notch. Review collected by and hosted on G2.com.

Honestly, there is really nothing I dislike about the existing functionality of the software. Review collected by and hosted on G2.com.

We didn’t have any business software, and researched many different options. We decided to go with GD and are 100% satisfied. The software exceeded our expectations and also saved up money and time. We have referred many others to GD since we started using it. The tech support is also extremely responsive and helpful if you have any questions. Review collected by and hosted on G2.com.

The only thing we dislike is that we didn’t start using GD sooner.

We have only had connection issues but that is due to poor cellular service due to rural area. Review collected by and hosted on G2.com.

Streamline and user friendly a technician can be trained in 2 days., fast help and they know how a pest control company works from the inside/out.

The portal system is a must a customers love it!! Review collected by and hosted on G2.com.

So little to dislike.

Routing system could be different in the sense that the stops are closer instead a loop and a template for text reminder when en route would help our protocol. Review collected by and hosted on G2.com.

Making payments is intuitive for my customers should they pay by card, and processing payments on my end could not be any simpler.

I am just starting out my company, but I feel the software can be scaled up and allows me to automate and grow my operation at whatever pace I can handle. Review collected by and hosted on G2.com.

Currently the system doesn’t allow me to upload data from devices which I would need for accounts that require trend reports. A more comprehensive integration of field devices would be nice.

I also wish they had a form for sanitation reports for my commercial restaurant accounts. Though for a fee I can have my own form uploaded so that is a minor inconvenience.

I wish there was an an ability to generate more precise material use reports to extrapolate the quantity of concentrated materials from dilation rates instead of the total diluted application. Review collected by and hosted on G2.com.

The ability to work virtually paperless has really been a big help in lowering office time. Review collected by and hosted on G2.com.

Being in the termite business, I would like them to do a better job on the graphing abilities on GorillaDesk. It is basically non existent, but is very much needed. Review collected by and hosted on G2.com.

I love how easy Gorilla Desk is to use. They layout is simple. The people at the help desk are always quick to answer any questions that I may have. When I purchased this program I did not have any training on how to use it but yet it was still so simple that I really did not need any. If i got stumped I would reach out to support and they have always been able to direct me in the right path. One of my favorite things about Gorilla Desk is the invoicing option. It keeps up with the past due balances and credits which saves me from a lot of extra work. The reports can be ran easily to see accounts outstanding. It is very detailed including the days that the accounts are overdue. I cant imagine using any other pest control routing software. Oh and at the end of the year, it makes getting records together for tax purposes a lot simpler who would not want that!! Review collected by and hosted on G2.com.

Sometimes when I batch move a whole day, it will move it to a day that I did not chose. When this happens it usually moves them to a different month which throws my reports off. Review collected by and hosted on G2.com.

The software itself does all that it claims to do and is very customizable. The best part is the support; if a feature is missing or a technical issue needs resolved, the team is all over it. Review collected by and hosted on G2.com.

It can sometimes be a little glitchy and the app is useless without an internet connection. Glitches have been addressed since I began using it but the one that persists is the color coding (or lack thereof) in the app -- when I change the status of the service it does not change in the calendar at-a-glance. So I have to click on each service to see if it's been complete, canceled or incomplete. Review collected by and hosted on G2.com.