Video Reviews
Chrome river is one of the best products We've ever used!
Manage Expense Reports for Large Organization
Chrome River is Fast and Easy to Use!
1,598 out of 1,599 Total Reviews for Emburse Expense Enterprise (formerly Chrome River Expense)
Overall Review Sentiment for Emburse Expense Enterprise (formerly Chrome River Expense)
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Love that this increases accountability and oversight of purchases and allocations. The Emburse Enterprise app is an improvement over the CR Snap app. Easy to train users on. Implementation was throrough, but took about 4 months longer than was advertised. Customer support is helpful, though don't expect same-day responses. Review collected by and hosted on G2.com.
Integration with TripLog has been disappointing. It functions, but not in the most user-friendly way.
Cost of customizations is a downside. The only option to have a feature or change made without having to pay for a customization is to propose it in a "Solution Suggestion" site which is buried a little bit in the admin/help desk page and depends on other admins to navigate to, scroll all the way through to see if they want to vote for solutions. Not a bad idea in theory, but the execution means new ideas are at the bottom of a list and not likely to be voted on. Waited over a month for a billing invoice question to be answered--and to even get that to happen I had to email other non-billing contacts I had in the company in order to get my ticket escalated. Review collected by and hosted on G2.com.
We love the extremely dynamic and versatile abilities of the system, allowing us to easily build the UI and workflow to meet our organizational needs. This allows us to meet some unique needs of our organization, as a non-profit organization.
It is also intuitive and easy-to-use, allowing for simple end-user experience and power internal workflow. Review collected by and hosted on G2.com.
Some of the administrative functionality isn't as intuitive as you would hope, often utilizing custom naming conventions that can be confusing until you get used to the Chrome River syntax. Review collected by and hosted on G2.com.
Prior to going with Chrome River we used an "in house" or "homegrown" version of an expense system. While it was ok for the time, it was not right for our growth. After launching Chrome River and gettting the employees to learn the easy system, it has saved Numerous hours at various levels. First with the mobile app and feature of obtaining the receipts at time of creation, it allows the busy traveling employees then to focus on their "main jobs" while delegates can prepare their reports while the employees are still traveling. Our turn around time to reimburse or reconcile our corporate cards has cut over 60%. Also, using the built in Analytics allows the Admin, leadership to have visibility as spend is happening, and tracking the lagging reports to ensure these expenses are being exported into our financial systems in a timely manner, along with giving us keen insight into our spending habits, showing trends, alowing us to make informed decisions. Many relied on getting information from the financial system, but Analytics provides detailed information, especially on those costs that have yet to export. Great Product with easy to use tools. Review collected by and hosted on G2.com.
Some of the reminder "emails" i wish we could change them EASILY to fit our language and to be easier to read for our employees. "i.e. Firm Paid" I understand the history coming from the legal market, but in our company and other universities we do not use that language. It should be customizable. Review collected by and hosted on G2.com.
Highly configurable UI is very helpful. The ability to reimburse in a significant number of currencies is very helpful for our international users. Several translated interfaces are available that can be set at the user level. We are using Portuguese, Spanish, and Korean. We have had fast adoption from our users. Integration with NetSuite has worked well. Easy to use interface including mobile app. Review collected by and hosted on G2.com.
Response to support tickets can be painfully slow. While they do support reimbursements in a good number of currencies there are several that they do not (e.g. Indian Rupees, Brazilian Reais) and they offer no explanation as to why some currencies are not supported nor a means of requesting ones to be added. OCR technology needs to be improved - gets about 1/4 or receipts wrong. Review collected by and hosted on G2.com.
How quickly you can find what you need to add with the choices provided, no serching for sub-codes, they are clear and provided. It is also very simple and ease to upload images and attachments which it faster for reports and submissions to be completed. Chomeriver has beeen one of the most easy to understand and train other staff members on. I enjoy teaching others how to navigate it. Review collected by and hosted on G2.com.
More options for expense reasons should be offered, or a choice to add a category to describe the reason for the expense other than conference, Holiday ect. Review collected by and hosted on G2.com.
For the most part, navigating the tool is fairly intuitive and user friendly. Review collected by and hosted on G2.com.
There are so many things we find challenging about Emburse Chrome River.
1. With the transition to Emburse, our report users have loss the eetailed expense report links and now have to copy and paste a URL into a new browser. This is not user friendly and this loss of functionality has been frustrating for our users.
2. Limited Creator Licenses:
o Only one creator license available, leading to:
- Need to dedicate specific resources to report development who have to become technically savy to create reports. This is something that has taken months to train a resource and if that resource leaves the company, it would take a significant amount of time to train a replacement
- Reports have become very technically complex.
- When the creator role is changed from person to person, any scheduled reports created under the former creator will not automatically run
3.Inflexibility in Data Manipulation:
o Unable to rearrange columns or export data in desired formats, requiring extensive manual Excel manipulation.
o Inability for any user to modify parameters or report column output which users had access to do prior to
Emburse implementation
4. Confusing Filter/Parameter Names in reports:
o Can’t rename the filters like we were able to before but we can rename columns
5.Additional Fees for Data Access:
o Need to pay extra for a flat file of data for BI consumption or enhanced reporting capabilities with Emburse Pro.
6.Lacking Chrome River Support
o CR offers QA session for Emburse however we’ve found they’re often not able to answer your questions and they ask you to log a ticket.
o Once a ticket is logged, all correspondence is via e-mail. There’s no ability to talk to someone on the phone. Response on tickets can be slow
7. Difficulty transitioning reports to Emburse
o Limited to subject matter experts pulling reports to ensure they’re being pulled correctly. The average CR user likely would struggle pulling their own reports. Currently, users have no visibility into what each report column is pulling which could cause someone to think they have a complete set of data when they don’t.
o Creating Emburse reports is more complex than it used to be.
o The creator needs to be more familiar with where to pull data to ensure the report is reflecting the results that were expected.
8. Our company is going through a new Financial system implementation and have run into several challenges converting Chrome River:
• Complex Integration Feeds Required:
o Multiple inbound and outbound integration feeds necessary for:
Person, Entity, Entity type, Matter, Paid Feed, Pcard to GL, Pcard to project, Expense.
• Potential CVR Errors Due to Missing cross validation rules (CVRs) in CR:
o Risk of increased CVR errors as users may select invalid dimension combinations.
• Dimension Coding Limitations:
o Limited fields for dimension coding requiring concatenation, potentially confusing end users.
• DFF Maintenance in Fusion:
o Maintenance of Descriptive Flex Fields (DFF) in Oracle Fusion adding complexity.
• Additional integration logic due to Month End Subledger Close timelines
o Need to adjust the accounting date to export date + 1 to account for months where the last day of the month falls on a weekday
9. Other Challenges:
• Resource Intensive Tasks:
o Dedicated resources needed for maintaining expense tiles, warnings/violations, and relationship attributes.
o Chrome River working committee continues to meet monthly to resolve issues, and manage updates to the tool
• Feed Monitoring Requirement - need to monitor regularly for feeds that fail.
When there’s a coding error, Financial Systems must review the file and identify the error manually and instruct IS on how to correct and reprocess the file
10. OCR Issues with Invoice Uploads:
o Issues with OCR splitting receipts incorrectly, causing manual effort to merge:
Splitting of receipts with multiple items.
Over-itemization of hotel folios. Review collected by and hosted on G2.com.
Having a remembered expense item for re-use each month is super helpful as I perform the same journey a number of times each month.
Drag and drop the expese images and/or scan and upload via the app also makes life really easy. Review collected by and hosted on G2.com.
I do not understand why the Tax receipt check box is not shown when initially creating the expense item and only appears after trying to save it. makes for a less efficient process. Review collected by and hosted on G2.com.
Applicable within multiple platforms, both mobile and PC based. Categories for routing and expensing particular items is helpful Review collected by and hosted on G2.com.
1. Many failures with CR Snap and converting PDF or images of receipts to upload. Often I don't find out the upload failed until days later.
2. Merge/online feature is terrible, especially if you have international reciepts. Need to have an easy way to turn it off/edit the entry. Review collected by and hosted on G2.com.
The seamlessness between credit card activity and receipts in to the software to create an expense report and its integration into company systems for review and approval of expense reports. Review collected by and hosted on G2.com.
At times it can be a bit clunky in not categorizing receipts properly. Another suggestion would be make the GUI interface to be more cleaner and more easy to navigate while creating, adding. deleting line items in an expense report. Review collected by and hosted on G2.com.
ChromeRiver Expense is very helpful in getting claims processed quickly. The visual dashboards for high spend items and users is also useful when trying to analyse expense claim information. Also, their customer support is quick and easy. Review collected by and hosted on G2.com.
There are very few downsides to the ChromeRiver Expense application. As long as the implementation is done correctly, the system will work within all the parameters that have been setup. Review collected by and hosted on G2.com.
