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Tidio

Show rating breakdown
4.6 out of 5 stars
1,904 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1529
322
35
11
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1529
322
35
11
7
Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
04/20/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

User-Friendly, Easy to Navigate, and Highly Customisable

|Tidio
user friendly, easy to naviagte and customise
Ricky J.
RJ
Ricky J.
04/17/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Quick Setup and Easy to Use

|Tidio
I use Tidio for live chat, and it's quick and easy to use. The initial setup was very easy because we got step-by-step instructions. Right now, it seems really good.
Jacques R.
JR
Jacques R.
Marketplace Compliance Manager at takealot.com
04/15/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Effective Customer Support Tool with Expensive AI Feature

|Tidio
I like Tidio's Android capabilities because it allows me to answer chats on the go. The AI works really well in weeding out issues or contacts that don't need human interaction. I also value the ease of use, which is why we switched to Tidio from HubSpot. Setting it up was very easy for our team of five people.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013