It is a very clear and intuitive platform. Easy to understand and manage with very interesting tools and analytics. The chatbot is very easi to be trained and the setup is automatic.

It alerts me immediately someone has asked a question on my website. The user interface is very nice and user friendly

I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best. I’m not the most technically minded, so integrating it with my Wix website was a concern. However, I started setting it up at 10 PM on a Tuesday night, ran into a few issues, and was amazed to be connected to a live assistant within minutes. They guided me through everything, and I was fully set up and live within half an hour. The Tidio app was easy to set up on my phone, and the live assistant even helped me configure alert preferences and fix bits I’d overlooked. Their support was fantastic, and the whole process was far smoother than I expected. I initially wanted to stick with my existing vendor (Zendesk), but their AI offering wasn’t nearly as good or as user-friendly as Tidio’s. I can’t recommend Tidio enough—it’s a game-changer!