What I like best about this course is that it goes beyond the basics, pushing me to develop deeper skills and fresh insights. The instructor’s real-life stories, practical examples, and engaging personality make the learning truly impactful. The Business Review and Communication sessions stand out, helping me focus on delivering real value and becoming more strategic with customers. I leave each class feeling motivated and challenged to think differently, listen more closely, and connect on a deeper level. I’ve become a better listener and have started asking leading questions that encourage my customers to open up more.

The Leading as a Director Course Success League helped me level up as a manager and customer success professional to fine-tune the skills I use every day. I immediately was able to put learnings into practice and better my decision-making. I frequently find myself referencing class materials and plan to continue to do so. The small group size helped us to learn from the material but also to bounce ideas off of one another, which multiplied our learning. When I had to miss a live session Kristen was great about scheduling a 1:1 meeting with me.

How personal the trainings were - instructor lead w/ great conversations between group.