--- title: The Success League Reviews meta_title: 'The Success League Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how The Success League works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 28 scale: '5' date_modified: '2026-07-17' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # The Success League Reviews **Vendor:** The Success League **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.8/5.0 **Total Reviews:** 28 ## About The Success League The Success League teaches customer success teams the skills they need to be top performers. The Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away. ## The Success League Pros & Cons **What users like:** - Users value the **team collaboration** fostered by The Success League, enhancing learning and idea-sharing through personalized interactions. (3 reviews) - Users value the **exceptional customer support** provided by Kristen, enhancing their learning experience through personalized attention. (2 reviews) - Users value the **impactful learning experience** from The Success League, enhancing their management and decision-making skills. (1 reviews) - Users value the **engaging instruction and practical insights** that significantly enhance their skills and customer connections. (1 reviews) - Users value the **personalized instruction** of The Success League, fostering excellent group discussions and engagement. (1 reviews) - Interactivity (1 reviews) - Users appreciate the **personalized training** experience with engaging discussions led by instructors, fostering deep connections. (1 reviews) - Real-life Scenarios (1 reviews) - Success Planning (1 reviews) **What users dislike:** - Users feel there is a **lack of focus** on preparing for the test, impacting their overall experience. (1 reviews) - Users find the **pacing issues** of The Success League can make lessons feel rushed despite valuable insights. (1 reviews) - Users experience **time management challenges** as classes often feel rushed to adhere to the schedule. (1 reviews) ## The Success League Reviews ### 1. Customer Success Training: Practical, Strategic, and Inspiring **Rating:** 5.0/5.0 stars **Reviewed by:** Holly L. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about The Success League?** What I like best about this course is that it goes beyond the basics, pushing me to develop deeper skills and fresh insights. The instructor’s real-life stories, practical examples, and engaging personality make the learning truly impactful. The Business Review and Communication sessions stand out, helping me focus on delivering real value and becoming more strategic with customers. I leave each class feeling motivated and challenged to think differently, listen more closely, and connect on a deeper level. I’ve become a better listener and have started asking leading questions that encourage my customers to open up more. **What do you dislike about The Success League?** In all honesty, I cannot think of any. Thank you. **Recommendations to others considering The Success League:** I just finished class 10 out of 15, held weekly. These sessions are highly interactive and cover comprehensive topics. As someone new to Customer Success, they don’t just cover the basics—they push me to develop deeper skills and insights. I especially appreciate the instructor’s real-life stories, practical examples, There are so many golden nuggets I take away from each class, but the Business Review and Communication session stands out. It focuses on adding real value to customers and making engagements more strategic. I find myself pushing my thinking to explore new ways to deliver genuine value and become a better listener. These courses have also sharpened my communication skills, helping me connect better with customers and encouraging them to open up about their business processes. **What problems is The Success League solving and how is that benefiting you?** It teaches practical skills, a strategic mindset, and communication techniques essential for delivering real value and building strong and strategic customer relationships. The course encourages critical thinking, active listening, and more effective customer engagement. This course challenges you to think about new and customized ways of adding real value to your customers. ### 2. Put learnings into practice right away! **Rating:** 4.5/5.0 stars **Reviewed by:** Kiana L. | Partner Success Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about The Success League?** The Leading as a Director Course Success League helped me level up as a manager and customer success professional to fine-tune the skills I use every day. I immediately was able to put learnings into practice and better my decision-making. I frequently find myself referencing class materials and plan to continue to do so. The small group size helped us to learn from the material but also to bounce ideas off of one another, which multiplied our learning. When I had to miss a live session Kristen was great about scheduling a 1:1 meeting with me. **What do you dislike about The Success League?** We sometimes had to rush through the ending of the classes to stay on time. **What problems is The Success League solving and how is that benefiting you?** Success League helped me level up as a manager and customer success professional to fine-tune the skills I use every day. ### 3. Empowering Non-Sales Teams to Drive Account Growth Through Relationships and Strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Tess Gibson J. | Vice President of Account Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about The Success League?** I truly appreciated the thoughtful care and attention Kristen dedicated to tailoring the program to my team’s unique needs. The sessions struck an excellent balance between reinforcing familiar tactics we already knew and introducing fresh, practical strategies for us to implement. **What do you dislike about The Success League?** At times, the lessons felt a bit fast-paced, but that was only because there were so many valuable conversations and insights to cover—an hour seemed to fly by! **Recommendations to others considering The Success League:** Be sure to set aside time with your team to reflect on each lesson and apply it to specific challenges or growth areas that are most relevant to your needs. **What problems is The Success League solving and how is that benefiting you?** The Success League provided invaluable support in helping my team, many of whom come from non-sales backgrounds, become more confident in positioning add-on sales to existing customers. Kristen's thoughtful and personalized approach encouraged us to lean into the strong relationships we’ve built with our clients. She guided us to view expansions and renewals through a more holistic lens, emphasizing the importance of understanding client needs and aligning solutions with their goals. Through this program, our team gained practical strategies and a mindset shift, enabling us to approach account growth with confidence and authenticity. We now feel better equipped to leverage customer success and relationship management to drive meaningful expansions and account value. ### 4. Very informative and personal training **Rating:** 4.5/5.0 stars **Reviewed by:** Avis L. | Partner Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about The Success League?** How personal the trainings were - instructor lead w/ great conversations between group. **What do you dislike about The Success League?** The expectation of a test at the end and understanding what the test would be like was little lacking. **Recommendations to others considering The Success League:** Be ready to interact and get a lot out of this course **What problems is The Success League solving and how is that benefiting you?** Bridging the gap between my role as a CSM and supporting our sales as a company ### 5. Roadmap to building a Customer Success team **Rating:** 5.0/5.0 stars **Reviewed by:** Ty C. | D, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about The Success League?** The team at Success League share best practices the interactive class allows you to hear from others on the same journey. For someone new to the industry it was a good way to start building your network. **What do you dislike about The Success League?** Any issues you have during the class are quickly resolved by Russell and his team. They work hard to make sure you have a good experience. **Recommendations to others considering The Success League:** Russell always encourages engagement in and outside of the class. He can answer questions, share resources, and connect you with other CS professionals. Listen Success League podcasts that lean into CS topics and feature industry leaders. **What problems is The Success League solving and how is that benefiting you?** Passion for people and products is a start, but the Success League team gives you the tools and insights to set your team up for sustainable success. The CS Leader program helps me map out a foundational team structure from which I can build a high-performing team. ### 6. Great Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Alex E. | Brand Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about The Success League?** The class is engaging, and the instructors are friendly. It can also be great for networking with others in the class. And the courses are not at all painful to sit through! **What do you dislike about The Success League?** A full hour can be a lot if you already have a jam-packed work schedule. Also, each class is only offered about once a month or every few weeks, so if you have to reschedule a session for any reason it can push out your completion of the course by months. **Recommendations to others considering The Success League:** This is a great course to learn not only the basics but dive deeper into every aspect of Customer Success. Save the templates and resources after each course as these are very helpful to the CSM process. **What problems is The Success League solving and how is that benefiting you?** Teaching the ins and outs of Customer Success and how to strengthen your relationships with existing and new clients. It's helping to sharpen my skills and think about things in a different way. ### 7. Excellent, personalized coaching- INCREDIBLY EFFECTIVE! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin W. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about The Success League?** I just finished 12 weeks of 1:1 coaching with Russell and found it to be a life-changing process for myself and my business. Russell is incredibly personable, gives invaluable insight, and is an inspiring leader in his own right. He helped me navigate the development of our client success metrics (including helping me figure out what the metrics should be!), listened to my ramblings about being a team leader/owner, and always made meaningful connections between the different conversations we'd have to help me better understand myself in my role. While I love being a leader, in theory, the day-to-day can be difficult to navigate. Russell consistently came with a smile on his face, without judgment, and listened intently to offer poignant insight on whatever topic I brought to the table. **What do you dislike about The Success League?** I truly have 0 dislikes of the services I received. Each interaction was meaningful, made sense to me as a new "user", and felt worth my time and money. Nothing to complain about in the least. **What problems is The Success League solving and how is that benefiting you?** We are a young company that didn't necessarily set out to grow a team of people looking to us to lead them. Now I'm in a position where I need to be a strong leader, need to be respected but personable, and need to retain a team of people around me that can help our business succeed. I found The Success League through a Google search and thought they might help me specifically with understanding how to build out a customer success team, but my experience has been much more all-encompassing to the business. ### 8. Customer Success Certification Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about The Success League?** The Success League was a great way to learn new skills as a CSM in digestible webinars. During these webinars, participants were able to ask questions and reflect on real-life scenarios which made them easy to translate into their day-to-day interactions. **What do you dislike about The Success League?** The Success League uses an easy-to-navigate platform. There was nothing I disliked about the experience. The only downside was I wish the certification was longer because I enjoyed it so much! **Recommendations to others considering The Success League:** The Success League is definitely worth the time! Both the trainers I interacted with were amazing and very knowledgeable. Whitney and Russell were very supportive and able to answer any questions. It was a great experience! **What problems is The Success League solving and how is that benefiting you?** The Success League helps support customer-facing teams and individuals such as myself in acquiring skills that will benefit not only professional growth within the field but personal growth. The webinars and supplemental materials provided help form a solid foundation for knowledge that will be useful for a new CSM or even an experienced CSM in expanding partnerships and relationships. Each webinar focuses on specific skills or information that can lead to higher customer success rates. ### 9. The Success League **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about The Success League?** Flexibility in course scheduling; course takeaways available immediately; opportunities to network and learn from other participants **What do you dislike about The Success League?** Sometimes the content is a bit too elementary **Recommendations to others considering The Success League:** Everyone will find value, but some more than others. If you have any CSM experience, it is a considerable time commitment not necessarily commensurate with the few nuggets you will take away **What problems is The Success League solving and how is that benefiting you?** Customer Success Manager Certification - provides the tools I need to be successful in my role ### 10. Excellent CSM training course! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **Describe the project or task The Success League helped with:** I took The Success League's CSM Leadership training course in early 2022. The course had 16 one-hour sessions, held online over Zoom, with about a dozen participants per session. There was an optional test for certification at the end of the course. **What do you like best about The Success League?** What I liked best was the depth of experience of the trainer, Whitney. She clearly knew the subject matter well, and had many years of experience at various companies as a customer success leader. I also found the slide presentation to be well-organized with just the right amount of information. The course materials were interesting and easy to follow. **What do you dislike about The Success League?** Nothing -- the whole course was excellent from top to bottom! **Recommendations to others considering The Success League:** If you're looking for a top-notch professional training program for Customer Success, look no further! **What problems is The Success League solving and how is that benefiting you?** I wanted to take this course because I was transitioning from a related profession (Client Services) into Customer Success. I knew how to handle customer relations in general, but I didn't know the CS field as well as I felt I needed to in order to move into this area. I wanted to learn the industry standards, the vocabulary, and the metrics for success, so I could interview better and find the right organizational fit for my next role. This course really helped me do that, and I successfully landed a CS director-level role right after finishing this course. I am certain that this course put me on the path to landing my dream job! ### 11. Great for CSM Newbies!! **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **Describe the project or task The Success League helped with:** The Success League provided our Client Success Team with a multi-month engagement of regular training opportunities focused on quite literally all areas of Client Success. Full disclosure, I joined the team pretty far into the engagement and as such only sat in on a handful of sessions whereas my colleagues attended many more. **What do you like best about The Success League?** Kristen is just so engaging and pleasant to learn from! I immediately felt comfortable and accepted as a new Client Success professional -- she has a way of meeting you where you are and the content is so easy to follow even without a ton of CS experience. **What do you dislike about The Success League?** My only dislike is that I didn't get a chance to sit in on more of her sessions because I joined so far in progress for our engagement. :) **What problems is The Success League solving and how is that benefiting you?** From the sessions that I sat in on, we focused a lot on how to meaningfully engage with all kinds of clients -- the ones you automatically click with, and (more importantly) those that feel tough to crack. Great content as we further refined our CS strategies after a recent acquisition. ### 12. Training with the Success League **Rating:** 5.0/5.0 stars **Reviewed by:** Wendell P. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **Describe the project or task The Success League helped with:** We engaged The Success League to assist in upskilling our CX team in many different facets. **What do you like best about The Success League?** The content of the training was spot on. Russell spent the time before the sessions began working with content that was specific to our organisation and tailored a great program. Russell is a great presenter and an SME in CX. The collaborative approach to learning was great for the team, and everyone gained a lot. **What do you dislike about The Success League?** Nothing! It is my 2nd training program with TSL and I thoroughly enjoyed it. **Recommendations to others considering The Success League:** I highly recommend Russell and TSL. I've had 2 great experiences with them and you won't regret it. I will definitely use them again. **What problems is The Success League solving and how is that benefiting you?** Upskilling the team and giving the team different options to get a great result for our Clients. TSL works with your need and way of working to add value. ### 13. Great Course! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about The Success League?** The instructor was fantastic, knowledgeable, and always willing and capable of helping. **What do you dislike about The Success League?** I felt some classes/topics needed more time than others. **What problems is The Success League solving and how is that benefiting you?** Gave me a great overall view of key fundamentals and have a better perspective on the CSM role. ### 14. New CSM Onboarding Made Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Britt H. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **Describe the project or task The Success League helped with:** When I was hired as a CSM at my company, they were thoughtful enough to enroll me in The Success League's CSM course as part of my onboarding experience. As a domain expert, I was well versed in the types of customers I would be working with and their companies' backgrounds, but I was completely new to the CS world and a bit apprehensive about my transition from nursing to a role at a tech company. **What do you like best about The Success League?** Having regular, weekly classes with Whitney during my onboarding has helped bolster my confidence and taught me how to apply concepts learned in class to real-world interactions with my customers. I genuinely don't think I would have as much confidence in my role or would have onboarded as successfully without the insights the course provided. **What do you dislike about The Success League?** Every class that I attended in the course was helpful, but some of the topics that weren't directly related to customer interactions were less "exciting." However, I do think they were still valuable in understanding aspects of working as a CSM, like generating buy-in from other teams within your company. **What problems is The Success League solving and how is that benefiting you?** I appreciated that there were always additional resources that were vetted by The Success League that we could dive into more deeply after class if a topic piqued our interest or spoke to a bigger challenge our team was working through. I strongly recommend this CSM course to anyone looking to polish their skills as a CSM or for anyone new to the CS field, and I will keep an eye on new courses and materials to come in the future from their team! ### 15. Mature and complete training organisation customised for our own needs **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua S. | Director of Customer Organisation, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **Describe the project or task The Success League helped with:** With an organisation hiring lots of CSM's in a short amount of time, we needed help with upskilling our team and providing a high quality training program to help them understand how CSM's go above and beyond being a "day to day" contact for our strategic partners. Whilst currently underway of our 15 module course, we are already seeing huge benefits across our customer organisation with developments of more mature success plans, helping our customers see and realise the value they gain from partnering with us. **What do you like best about The Success League?** The benefits we've experienced so far are: 1) Learning from those who have been there, done that - You're getting mentored by people that know this world inside out. Whitney has been a fantastic leader and partner through this process so far. 2) Resources to help! Beyond just homework but actual physical assets/templates that help us kickstart newer processes 3) A great structure: Clear, intuitive, and something the team themselves find value in helping with their day to day work **What do you dislike about The Success League?** This isn't a dislike per say but it's important to understand the time required to undertaken in the extensive type of course or program we decided to go for. It's weekly or fortnightly meetings for a long period of time. This can seem daunting at first but when put into perspective, is greatly valuable, especially considering a lot of the day to day challenges are topics of specific discussion within the sessions themselves. **What problems is The Success League solving and how is that benefiting you?** We are solving the problem of a newer scaling team figuring out both what we need to deliver to customers, whilst understanding best practices for how these things can be better achieved. The benefits are not only clear and demonstrable but also quick - To put that into perspective, we are 3 modules into our 15 module course and already the team have started using their initiative to integrate certain methodologies taught in the first few sessions into our Success Plan strategy, and we're already seeing positive customer feedback from this. Certainly for a newer scaling team, a program from The Success League is a must. ### 16. Feedback from Xyleme **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **Describe the project or task The Success League helped with:** two new college grads learning CSM, one boomerang CSM - all coming up to speed with the CSM world **What do you like best about The Success League?** relevant topics, helpful insights. we've only had 4 classes so hard to answer this completely. we aren't using SL software - we are taking classes at the moment. **What do you dislike about The Success League?** give specific company examples to the general concepts you are teaching, make break outs longer - not enough time for everyone to speak, don't put fellow Xylemers in the same break out (we will try to differentiate ourselves on zoom to help with this issue) **Recommendations to others considering The Success League:** no advice at this time - too new **What problems is The Success League solving and how is that benefiting you?** we've only had 4 classes - can't speak to this yet. the 'difficult conversations' module hit home because that is what we do all day. can't say our performance has increased yet. ### 17. Exceptional Tailored Enablement for Technical CSMs/TAMs **Rating:** 5.0/5.0 stars **Reviewed by:** Sherrod P. | Chief Customer Officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2022 **Describe the project or task The Success League helped with:** We needed to invest in up-leveling our ability to (quickly!) understand more about our customers' businesses and ecosystems to better engage with senior decision-makers and buyers in our customer accounts. Kristen came, worked with us on content tailored to our use cases, and delivered a stellar session! Highly recommend. **What do you like best about The Success League?** Delivery was fantastic and engaging - the team absolutely loved the 2-hour session. **What do you dislike about The Success League?** Nothing comes to mind - Kristen was fantastic **What problems is The Success League solving and how is that benefiting you?** We were looking to easily up-level our conversation with more senior people within a customer account - the framework Kristen introduced solved this requirement and takes only 10 minutes of prep ### 18. Helpful tour of the most important concepts and tools of Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **Describe the project or task The Success League helped with:** I took the CSM certification (15 session) course. Each module focussed on a different aspect of CS. **What do you like best about The Success League?** The instruction was top quality. Hearing other folks challenges and approaches was also very valuable - a great reason to go with a live course rather than on-demand material. I also really appreciated the structure of having key takeaways at the end, with an exercise provided in a follow up email. Our CS team is planning to do one of the exercises each quarter to keep ourselves moving forward. **What do you dislike about The Success League?** It would have been great if more people had been visibly engaged during the course (cameras on, responding to questions from the instructor etc). I recognize there is little that the Success League can do about it, but maybe a bit more encouragement. **What problems is The Success League solving and how is that benefiting you?** As someone who has recently transitioned to a focussed customer success role, this really helped me to get a handle on where we are in line with best practices and where we have room to grow/improve. ### 19. Thorough and Precise Client Success Course **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **Describe the project or task The Success League helped with:** Kristen guided our team of Client Success Managers through many exercises that built skills and confidence in experiences we regularly encounter. **What do you like best about The Success League?** The sessions were not too long, and the multiformat was a nice break from a fully lectured course. **What do you dislike about The Success League?** Outside of meeting work assignments were required to be ready for the next class. Although the exercise turned out to be more than useful, we needed to find time to complete it. **What problems is The Success League solving and how is that benefiting you?** Engaging clients that may have become distant or unresponsive, upselling, having confidence to ask tough questions, asking the right questions to unlock opportunity and relationship building. ### 20. Great Experience with Success League! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **Describe the project or task The Success League helped with:** Cameron, from Success League, worked with me and my Learning and Development leader to create a unique program using a subset of the standard classes and incorporating our examples to train our Delivery Managers in how to interact more effectively with their customers. We covered everything from understanding their customer's business model, goals, and expected outcomes, preparing and delivering meaningful QBR decks, asking great questions, managing objections, and uncovering opportunities. Cameron is a great teacher. She shares her message with many examples and interactively engages with the audience. Not only is it engaging, but it drives home the concepts and helps the trainees internalize the message and apply it in their daily activities. **What do you like best about The Success League?** The teaching method is clear, engaging, interactive, and relevant. Cameron's experience is evident and adds value to the content she is delivering. **What do you dislike about The Success League?** I did not find anything I disliked in this engagement. **What problems is The Success League solving and how is that benefiting you?** Our key business challenge was that our Delivery Managers are people with technical backgrounds most comfortable talking about technology. Customers are more interested in discussing and solving business challenges. The sessions helped our Delivery Managers consider the customer perspective and to adjust their conversations and information shared to align better, thus expanding the customer trust in our people and services. ### 21. Great program for any level of experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **Describe the project or task The Success League helped with:** This class helped get me acclimated with established methodologies to ensure company-wide and personal success **What do you like best about The Success League?** A great comprehensive and interactive course that helps put instill useful and practical methodologies.. As someone who did the role first and took the class second, it was very refreshing to attend each class.. I was a part of the Customer Success Management class and what I liked most was the reinforcement each topic had. Each lesson was met with a break-out exercise where you and members of your class discuss how you might currently be using a certain process or, how you would like to use that process in your daily workflow. It was great to hear other real-life examples to help ingrain the topic. Hope this helps you decide one way or the other! **What do you dislike about The Success League?** Truly wasnt much to not like about this class! Email correspondence could use some improvement as I did feel left in the dark after my class was completed / exam was taken. **What problems is The Success League solving and how is that benefiting you?** Balancing being pro active and reactive and eliminating churn and unrealistic expectation shift. ### 22. Invaluable expertise and training **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi K. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **Describe the project or task The Success League helped with:** The Success League provided a series of Customer Success training sessions for our Client Success Team. **What do you like best about The Success League?** The material was presented in a way that facilitated practical application, along with artifacts and helpful resources for use and reference. **What do you dislike about The Success League?** I truly can't think of anything negative to share. **What problems is The Success League solving and how is that benefiting you?** We were a relatively new Client Success operation with team members largely from other functional areas. The training enabled us to mature our operation and empower our team. ### 23. Very fine, practical. **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **Describe the project or task The Success League helped with:** Customer Success Manager instruction and certification. **What do you like best about The Success League?** Very relevant, polished instruction. The format is excellent, too. **What do you dislike about The Success League?** I haven't disliked anything so far. If the remainder of the courses is like the first, it'll be very worthwhile. **Recommendations to others considering The Success League:** Great use as part of an L&D allotment. **What problems is The Success League solving and how is that benefiting you?** I am learning more about my present position through The Success League instruction. I'll have great ideas to bring back to my home organization. ### 24. Collaborative and Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2022 **Describe the project or task The Success League helped with:** Kristen was amazing! She was very open to feedback during the training development and kept the training relevant to the audience. The 2-hour workshop was interactive and provided key insights regardless of tenure. Many wished they had additional time for the breakout sessions. **What do you like best about The Success League?** The workshop used simple language and framed concepts using examples that were relevant to the audience. **What do you dislike about The Success League?** Since the workshop was virtual, the participants needed more time in the breakout sessions to get situated. **What problems is The Success League solving and how is that benefiting you?** The workshop was initiated to help the team lead executive conversations with confidence. ### 25. Really helpful training sessions provided **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **Describe the project or task The Success League helped with:** The Success League helped our team understand how to be effective CSMs. **What do you like best about The Success League?** Kristen was a great resource and very knowledgeable on everything Customer Success **What do you dislike about The Success League?** Some of the exercises we went through were understandably generic - it would have been nice for the examples to be SaaS specific. With that being said, I understand that the program needs to reach a wide variety of business types. **What problems is The Success League solving and how is that benefiting you?** The Customer Success League helped us shape our Customer Journey and how the CSMs can be effective leaders and drive retention/upsells. ### 26. Excellent Course for any CS Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer O. | Manager of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about The Success League?** Well thought out content, excellent, experienced teachers. I was able to use the stuff I was learning after the very first class. **What do you dislike about The Success League?** I didn't dislike anything. The program was good. **What problems is The Success League solving and how is that benefiting you?** I switched careers; this was a fantastic foundational course that exposed me to all areas of CS. Game changer. ### 27. Great CS overview and best practices! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about The Success League?** Having an instructor to answer questions throughout the course, along with a smaller group of people that could share their same experiences was great. **What do you dislike about The Success League?** Some lessons didn't apply to our business as much, but I understand why they included the lesson, and maybe one day we will be able to apply them. **What problems is The Success League solving and how is that benefiting you?** We used a lot of content from the courses: Health scores, onboarding and offboarding tips, churn rate, business models, QBR tactics, and more. ### 28. Nice engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2019 **Describe the project or task The Success League helped with:** Onsite training **What do you like best about The Success League?** Scenario based exercises were very informative **What do you dislike about The Success League?** Not applicable to industry. Healthcare is a unique CSM job. **What problems is The Success League solving and how is that benefiting you?** Helping customers ## The Success League Discussions - [What is The Success League used for?](https://www.g2.com/discussions/what-is-the-success-league-used-for) - [View The Success League pricing details and edition comparison](https://www.g2.com/products/the-success-league/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+04%3A07%3A12+-0500&secure%5Bsession_id%5D=2f9d5cf1-8bbb-484c-a0f4-d4e6089e51c9&secure%5Btoken%5D=dbd66e149b1d1898ff42ed53558e8c2cdf611dbeabe56e795b4180aa49fb1dd5&format=llm_user) ## The Success League Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top The Success League Alternatives - [SuccessCOACHING](https://www.g2.com/products/successcoaching/reviews) - 4.6/5.0 (938 reviews) - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (764 reviews) - [Hoffman LLC](https://www.g2.com/products/hoffman-llc/reviews) - 4.8/5.0 (36 reviews)