The content of the training was spot on. Russell spent the time before the sessions began working with content that was specific to our organisation and tailored a great program. Russell is a great presenter and an SME in CX. The collaborative approach to learning was great for the team, and everyone gained a lot.

Kristen was a great resource and very knowledgeable on everything Customer Success

The sessions were not too long, and the multiformat was a nice break from a fully lectured course.