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Shopify

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6,424 reviews
  • 17 profiles
  • 19 categories
Average star rating
4.4
#1 in 11 categories
Grid® leader
Serving customers since
2006
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Shopify

5,024 reviews

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.

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Shopify Plus

837 reviews

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify POS

361 reviews

Retail POS for unifying in-store and online sales

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Handshake

64 reviews

Handshake is a sales order management app for wholesale.

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Commerce Components by Shopify

57 reviews

Commerce Components by Shopify is the modern, composable stack for enterprise retail where retailers can take components of Shopify to integrate with their own systems.

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Burst by Shopify

42 reviews

Free stock photos for websites and commercial use. Burst is a free stock photo platform that is powered by Shopify.

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Display Ad Generator

19 reviews

adclouds is a customer engagement software that allows its users to create ads and load them with variations of messages, images, and colors and it tests all of it automatically in real time.

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Shopify Inbox

16 reviews

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Cartlytics

3 reviews

Real-time cart analytics with customer journey tracking, UTM insights & abandoned cart recovery.

Profile Name

Star Rating

4353
1655
317
50
49

Shopify Reviews

Review Filters
Profile Name
Star Rating
4353
1655
317
50
49
Gabriel E.
GE
Gabriel E.
04/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy to Set Up and Scales Smoothly with Apps and Plugins

Shopify has multiple upsides, from its ease of setup to the flexibility to expand its use with apps and plugins. With Shopify, anyone can start their own ecom brand.
Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
04/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

User-Friendly Page Builder with Powerful, Fast E-commerce

The page builder is almost as easy to use as WordPress, and it’s user-friendly for clients when they need to make edits. At the same time, the ecommerce/product side of the site is exponentially better than WordPress, with integrated payment gateways and reviews. Sites also load fast, and there are different price tiers depending on the level of the client. I haven’t gotten much support so far, so I’ve mostly had to rely on the docs and chat. Also, no AI-powered capabilities have really stood out to me yet.
Rachel M.
RM
Rachel M.
04/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy UI, Useful AI, and Reliable Multi-Store Reporting

Easy UI, AI is useful, Multi store reporting is good. Support is responsive. No issues with performance or down time, happens extremely rarely. Easy to install and use apps

About

Contact

Phone:
1-888-329-0139
HQ Location:
Ottawa, ON

Social

@Shopify

What is Shopify?

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere.

Details

Year Founded
2006
Ownership
NYSE:SHOP