SentiSum
14 reviews
- 1 profiles
- 1 categories
Average star rating
4.8
Serving customers since
2017
SentiSum Reviews
TA
Tay A.
Great tool for spotting gaps in your UX where traditional numbers and analytics might miss.
Automatic sentiment sorting saves a lot of time compared to doing it manually. It allows you to see at a glance what areas are doing well and what needs to be improved. This lets you see patterns and pain points which can then be identified from reading the comments of users who are all share similar sentiments.
UA
Verified User in Apparel & Fashion
Useful tool for monitoring user sentiment on your site
I really like the Summary page as this gives a quick snap shot of the user sentiment for your selected date ranges. I specifically like the performance drivers section because it also shows an overview of what's going well and what isn't which we can then use the rest of the tool to drill down on.
EH
Verified User in Hospital & Health Care
Real-time, accurate and meaningful chat and feedback analysis
Accurately tags the chat and feedback data to provide meaningful analytics in realtime thus reducing manual overhead
About
What is SentiSum?
SentiSum is a company that specializes in customer feedback and sentiment analysis. Through its AI-driven platform, SentiSum helps businesses enhance their customer service by providing detailed insights into customer opinions and trends from various communication channels. The platform can analyze diverse data sources such as emails, chat logs, and social media to deliver actionable feedback, enabling businesses to optimize their customer experience strategies.
Details
Year Founded
2017
Website
sentisum.com