SentiSum
14 reviews
- 1 profiles
- 1 categories
Average star rating
4.8
Serving customers since
2017
SentiSum Reviews
AR
Verified User in Retail
Great product, great team!
Sentisum provides a great insight into our survey comments from customers, helping us see where customers are having issues and where we need to improve. Sentisum also monitors our social feeds and highlights comments on our page that may be negative, helping us separate issues from comments on competitions and videos. The team are always on hand to help, and really take on your feedback and try to improve their product to align to what you feel is missing.
SG
Sam G.
Founder at Oasis GroupGood service for analysis of customer intention and sentiment for our customer care communications
We used Senitsum for customer feedback and messaging analysis and drawing out intentions and it worked well in terms of identifying key themes an patterns. Would love to see an advanced version of the product that improves on these features
NM
Nishit M.
Valuable insights and excellent customer service
The team provided valuable actionable insights that we could work with. There were areas where that were highlighted by the Sentisum team which otherwise were in our blind spot. Also, the customer service is excellent and the team is always ready to clarify issues or remediate any problems.
About
What is SentiSum?
SentiSum is a company that specializes in customer feedback and sentiment analysis. Through its AI-driven platform, SentiSum helps businesses enhance their customer service by providing detailed insights into customer opinions and trends from various communication channels. The platform can analyze diverse data sources such as emails, chat logs, and social media to deliver actionable feedback, enabling businesses to optimize their customer experience strategies.
Details
Year Founded
2017
Website
sentisum.com