SentiSum Reviews & Product Details

I love the fact that the product is so versatile! You get the benefit of using the product's AI to review the tickets however you also have the option to dive deeper into specific drivers/topics by creating your own set of parameters. I enjoy how easy it is to scrub through tickets so that you can accurately calculate a trend or to better investigate ongoing issues. Review collected by and hosted on G2.com.

Hard to come up with a downside as this is a nicely built product however there is a bug I reported that has not been fixed yet. While it has only been one week since I reported it, it would be nice to continue getting updates on it. Review collected by and hosted on G2.com.

Sentisum is a fantastic tool that has helped our team tap into customer sentiment and understand key pain points and trends within customer feedback. The ability to view the data at a glance or very granularly is hugely helpful. Where Sentisum shines the most, however, is their brilliant team and customer support, who are there to make sure the tool is customised to your needs as a team and business. Review collected by and hosted on G2.com.

Any hurdle our team has come across when using this tool has been resolved by the team. Sentisum's customer support is brilliant, as they are keen to listen to feedback about the UX of this tool and how to improve it. Review collected by and hosted on G2.com.

I love that Sentisum gives us a single, consistent and accurate opinion across all our support tickets. This insight analysis is starting to become a significant benefit in informing our product engineering cycle, enabling product managers to get a high-level overview of trends and deep dive analysis into the qualitative experiences on each ticket. Review collected by and hosted on G2.com.

None! The team are responsive to our needs and the product is super simple to use. Review collected by and hosted on G2.com.

I really love how easy the tool is to navigate as well as how easy it is to train the AI in accuracy. The team is incredible as they are really open to feedback and also can tailor the tool to your needs. Review collected by and hosted on G2.com.

One of the main blockers that I experienced was the export range limits, however, this is something that is quickly being looked into by the Sentisum team. Review collected by and hosted on G2.com.

I love the intuitive feel of the platform, and how high the accuracy of the tagging software is. It is absolutely something you can rely on. Review collected by and hosted on G2.com.

I didn't have any issues with Sentisum or its product. Review collected by and hosted on G2.com.

I typically use SentiSum to identify trends and patterns as a part of a support team. SentiSum makes it easy to customize your searches and track week-over-week patterns. Review collected by and hosted on G2.com.

There are no major downsides to SentiSum, though it does take some time to learn all of the things that it can be used for. Review collected by and hosted on G2.com.

Sentisum provides a great insight into our survey comments from customers, helping us see where customers are having issues and where we need to improve. Sentisum also monitors our social feeds and highlights comments on our page that may be negative, helping us separate issues from comments on competitions and videos. The team are always on hand to help, and really take on your feedback and try to improve their product to align to what you feel is missing. Review collected by and hosted on G2.com.

Not a lot! The team are always quick to answer an questions or help improve where we feel there are things missing. Review collected by and hosted on G2.com.

Automatic sentiment sorting saves a lot of time compared to doing it manually. It allows you to see at a glance what areas are doing well and what needs to be improved. This lets you see patterns and pain points which can then be identified from reading the comments of users who are all share similar sentiments. Review collected by and hosted on G2.com.

It still requires some manual input as the AI is not 100% accurate. Although it is getting better, you can also predict for yourself what kind of comments may need your attention, such as comments with multiple/mixed sentiments. Review collected by and hosted on G2.com.

I really like the Summary page as this gives a quick snap shot of the user sentiment for your selected date ranges. I specifically like the performance drivers section because it also shows an overview of what's going well and what isn't which we can then use the rest of the tool to drill down on. Review collected by and hosted on G2.com.

There isn't much regarding the tool I dislike if I'm being totally honest. The only thing is the machine learning sometimes mis-categorises things but this isn't solely the fault of the AI. Sometimes the user's comments is in broken English, has bad grammar, or is in text speak so the AI can't always pick out what the customer is saying.

There also occasions where if the customer has said something negative, regardless of if it's to do with schuh or not (i.e. sometimes they mention a competitor), then it still gets marked as negative. I believe this relates to the aforementioned comments regarding bad grammar, broken English, or text speak though. Review collected by and hosted on G2.com.

The team provided valuable actionable insights that we could work with. There were areas where that were highlighted by the Sentisum team which otherwise were in our blind spot. Also, the customer service is excellent and the team is always ready to clarify issues or remediate any problems. Review collected by and hosted on G2.com.

Nothing. But an improvement would be to enhance the visual aspects of the reports. Review collected by and hosted on G2.com.