SentiSum
14 reviews
- 1 profiles
- 1 categories
Average star rating
4.8
Serving customers since
2017
SentiSum Reviews
IE
Verified User in Events Services
Gamechanging product and amazing team
I love that Sentisum gives us a single, consistent and accurate opinion across all our support tickets. This insight analysis is starting to become a significant benefit in informing our product engineering cycle, enabling product managers to get a high-level overview of trends and deep dive analysis into the qualitative experiences on each ticket.
AR
Alejandra R.
Very insightful product and extremely attentive staff!
I love the fact that the product is so versatile! You get the benefit of using the product's AI to review the tickets however you also have the option to dive deeper into specific drivers/topics by creating your own set of parameters. I enjoy how easy it is to scrub through tickets so that you can accurately calculate a trend or to better investigate ongoing issues.
UC
Verified User in Consumer Services
SentiSum is a game-changer for support reporting!
I typically use SentiSum to identify trends and patterns as a part of a support team. SentiSum makes it easy to customize your searches and track week-over-week patterns.
About
What is SentiSum?
SentiSum is a company that specializes in customer feedback and sentiment analysis. Through its AI-driven platform, SentiSum helps businesses enhance their customer service by providing detailed insights into customer opinions and trends from various communication channels. The platform can analyze diverse data sources such as emails, chat logs, and social media to deliver actionable feedback, enabling businesses to optimize their customer experience strategies.
Details
Year Founded
2017
Website
sentisum.com