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Kaseya

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3,824 reviews
  • 41 profiles
  • 60 categories
Average star rating
4.4
#1 in 11 categories
Grid® leader
Serving customers since
2000
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Kaseya Reviews

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95
Warren S.
WS
Warren S.
Chief Technology Officer at Du Pont Telecom
12/02/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Autotask has transformed how we do business

Always know the exact status of a ticket. Able to find history of previous issues. Quick and easy to bill. Customer always in the loop Support is excellent The best thing is at the end of the day I know exactly what I have done that day Easy integration with other tools like RMM, PBX etc.
JC
Jared C.
12/02/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

I love the time Autotask's PSA saves me on a daily basis.

For me personally it's the amount of data it collects, allowing me to create very specific and niche widgets to capture information that I perhaps wouldn't be aware off. Traditional MSP life is all about First Response and Resolution, but with Autotask's PSA I can review engineer average time, their optimization, their workload, and more. It's very easy to manage and the meat and brains behind all of the automation (speed codes, email templates) can really speed up tasks and give customers a great experience. I love that it integrates with our other applications very well for a pretty seemless experience. In my career I have used many PSA's and ticket systems and I can say AutoTask is the best I have used.
LN
Larry N.
12/01/2024
Validated Reviewer
Review source: Organic Review from User Profile

Great product easy to implement and simple to use.

It s quick and simple to implement. Full of features

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HQ Location:
Miami, FL

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@KaseyaCorp

What is Kaseya?

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

Details

Year Founded
2000