Product Avatar Image

HappyFox Inc.

Show rating breakdown
268 reviews
  • 7 profiles
  • 13 categories
Average star rating
4.5
Serving customers since
2011
Profile Filters

All Products & Services

Product Avatar Image
HappyFox Help Desk

137 reviews

Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

Product Avatar Image
HappyFox Chat

103 reviews

Live Chat Software for your website.

Product Avatar Image
HappyFox Complaint Management

10 reviews

HappyFox Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign and resolve all these complaints with ease, without having to struggle with a cluttered inbox filled with customer emails.

Product Avatar Image
HappyFox Workflows

6 reviews

HappyFox Workflows is an advanced workflow automation solution, designed to expedite business processes, improve organization-wide productivity, and reduce human errors. Our intuitive builder lets you build complex workflows across multiple applications like Salesforce, HappyFox, Zendesk; all by yourself, without any coding expertise. You can create sophisticated workflows with approvals, forms, data extractions, conditions, field updates, and many other advanced features.

Product Avatar Image
HappyFox Chatbot

5 reviews

HappyFox Chatbot is an AI-powered, enterprise chatbot solution for customer support and self-service use cases. It is easy to implement and integrates with HappyFox Help Desk and Zendesk Support to create tickets and to keep the conversations in sync. Free up your support staff's time for the questions that matter.

Product Avatar Image
HappyFox Assist AI

4 reviews

HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack and Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement. Assist AI learns from your internal knowledge base and can respond to messages on Slack or Teams automatically with solutions. Users can give feedback on the quality of Assist AI’s answers, allowing the AI-model to learn continuously and improve its accuracy. Support requests that require human intervention are automatically routed to the right team. This way, your support agents can collaborate, respond and resolve requests without leaving the familiar UI of your favorite messaging platform. Users get updates in the same thread the request was made. They also get a dedicated end-user support portal within the messaging app to track and manage all their open requests and compose updates. Free up your IT and HR teams to focus on high-value tasks. Increased ticket deflection leads to lesser operational costs. Get started today by booking a demo with our product experts.

Product Avatar Image
HelpStack

3 reviews

HelpStack is an open source iOS and android mobile app help desk that helps to interact with customers, provide in app customer support and solve bugs.

Profile Name

Star Rating

190
69
7
1
1

HappyFox Inc. Reviews

Review Filters
Profile Name
Star Rating
190
69
7
1
1
Bryan C.
BC
Bryan C.
Desarrollador web en AplicacionesWeb.cl
09/03/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

My experience with HappyFox chatbot

One of my favorite features is the Canned Responses. This function significantly speeds up the process of responding to repetitive queries. Another highlight is the integration with the ticketing system. The seamless way the chatbot can transition from a conversation to creating a ticket within the Happy Fox system is impressive. This ensures that more complex issues are tracked and resolved efficiently, without the need for the customer to repeat themselves.
Jimmy L.
JL
Jimmy L.
08/01/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

HappyFox is a versatile help desk and customer support platform

HappyFox offers an intuitive and clean interface, making it easy for both support agents and customers to use. The straightforward design helps in quickly navigating through complaints and managing them efficiently. It integrates seamlessly with a wide range of third-party applications, including CRM systems, payment gateways, and productivity tools. This integration enhances workflow efficiency and ensures that data flows smoothly across different systems.
KM
Kayla M.
07/30/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Customer complaints - a breeze

HappyFox helps manage the complaints effortlessly. In a world where the consumer is always right, this helps our company keep track of the things that we need to be staying on top of.

About

Contact

Phone:
+1 (949) 535-2220
HQ Location:
Irvine, California

Social

What is HappyFox Inc.?

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Details

Year Founded
2011