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HappyFox Inc.

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269 reviews
  • 7 profiles
  • 13 categories
Average star rating
4.5
Serving customers since
2011
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All Products & Services

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HappyFox Help Desk

138 reviews

Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

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HappyFox Chat

103 reviews

Live Chat Software for your website.

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HappyFox Complaint Management

10 reviews

HappyFox Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign and resolve all these complaints with ease, without having to struggle with a cluttered inbox filled with customer emails.

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HappyFox Workflows

6 reviews

HappyFox Workflows is an advanced workflow automation solution, designed to expedite business processes, improve organization-wide productivity, and reduce human errors. Our intuitive builder lets you build complex workflows across multiple applications like Salesforce, HappyFox, Zendesk; all by yourself, without any coding expertise. You can create sophisticated workflows with approvals, forms, data extractions, conditions, field updates, and many other advanced features.

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HappyFox Chatbot

5 reviews

HappyFox Chatbot is an AI-powered, enterprise chatbot solution for customer support and self-service use cases. It is easy to implement and integrates with HappyFox Help Desk and Zendesk Support to create tickets and to keep the conversations in sync. Free up your support staff's time for the questions that matter.

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HappyFox Assist AI

4 reviews

HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack and Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement. Assist AI learns from your internal knowledge base and can respond to messages on Slack or Teams automatically with solutions. Users can give feedback on the quality of Assist AI’s answers, allowing the AI-model to learn continuously and improve its accuracy. Support requests that require human intervention are automatically routed to the right team. This way, your support agents can collaborate, respond and resolve requests without leaving the familiar UI of your favorite messaging platform. Users get updates in the same thread the request was made. They also get a dedicated end-user support portal within the messaging app to track and manage all their open requests and compose updates. Free up your IT and HR teams to focus on high-value tasks. Increased ticket deflection leads to lesser operational costs. Get started today by booking a demo with our product experts.

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HelpStack

3 reviews

HelpStack is an open source iOS and android mobile app help desk that helps to interact with customers, provide in app customer support and solve bugs.

Profile Name

Star Rating

191
69
7
1
1

HappyFox Inc. Reviews

Review Filters
Profile Name
Star Rating
191
69
7
1
1
Verified User in Broadcast Media
AB
Verified User in Broadcast Media
11/24/2022
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy to use, organized and resourceful.

What I find most useful about HappyFox is the organization. When I first used it, I was overwhelmed by the amount of tickets and functions. But once I took the time to review the website in its entirety, I was relieved to know that it was quite easy to maneuver and use.
Sarah K.
SK
Sarah K.
Zoho CRM/ Software Consultant | E-Commerce Specialist | Animal Advocate
11/04/2022
Validated Reviewer
Verified Current User
Review source: Organic

User Friendly, Custom Solutions

I love HappyFox because it is a robust, user-friendly ticketing system that you can set up within 24 hours and go live with little to no training. I have worked in other ticketing systems, such as ZenDesk and ZohoDesk, as well as Salesforce Cases and HappyFox is much easier to work in and to customize. All about the growing number of native integrations this platform is supporting.
AT
Andrea T.
11/04/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Software works well for smaller companies

Seeing when an agent was typing in a current ticket was the best feature

About

Contact

Phone:
+1 (949) 535-2220
HQ Location:
Irvine, California

Social

What is HappyFox Inc.?

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Details

Year Founded
2011