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Frame

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25 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2016
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Frame AI

22 reviews

Frame AI enables enterprises to turn dormant unstructured data into a competitive advantage, by continuously surfacing opportunities to increase customer value and decrease operational costs.

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Frame

3 reviews

In a Nutshell: 📱Frame comes with 5 apps: Notes, Tasks, Wiki, Whiteboard and Goals ⚡Our design principles are: Minimalism: we go back to the core of what you need in each app (think Apple Note or Medium.com) Interoperability: seamlessly refer docs across apps (e.g., insert a link to a note from the whiteboard) Collaboration: co-create in real-time docs in every app 🚀 Frame comes packed with super-powers: Cross-apps search (Cmd-K bar): search content across all apps & team members Templates: leverage powerful templates for any department and apps (e.g., a sprint review template for PMs on the whiteboard app) AI magic: from automatic labeling of docs to summarizing any text - we got you covered Blazing fast: Lightning-fast navigation using shortcuts for the ultimate Superhuman-like experience Advanced filters: easily retrieve docs with a unified labeling system across apps (e.g., find my notes and whiteboard docs created by John or Adam, last month with the label ‘Fundraising’) Real-time co-creation: co-create docs in any app in real-time with your teammates 🙌 Our Vision: Frame’s vision is to create a unified way of working across the company. We value minimalism and a unified interface, ala MacOS. Our long-term vision is to create a one-stop shop for your team so they can access any business data from Frame and get business insights.

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Frame Reviews

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Justin N.
JN
Justin N.
07/26/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Really good, powerful Insights

Showcases opportunities for us to improve from a Support perspective in unlimited ways. Highly customizeable and the account team is fantastic as well.
Verified User in Computer Software
UC
Verified User in Computer Software
07/21/2022
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Top-notch AI-driven feedback tagging and acting, though time-consuming to customize and set up

I demoed Frame against a number of other AI / NLP-driven feedback tagging tools, and none came close to what Frame can detect and accurately analyze in a detailed feedback submission.
David S.
DS
David S.
Lead Customer Support Advisor at Rapid7
07/21/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Gaining immediate awareness of the bumps in the road

One of the most useful features I find is the ability to auto-tag phrases as this removes a huge amount of manual effort to figure out what customers are asking and why. Such as customer escalation requests, when a customer requests an escalation, our leadership is notified right away via a Slack itegration.

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HQ Location:
New York, New York

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@frame

What is Frame?

Frame is a company that offers a platform designed to transform customer communications into actionable insights. By leveraging machine learning and AI, Frame analyzes conversations from various channels to help businesses understand customer needs, improve service, and drive growth. The service focuses on enhancing customer experience by providing tools that assist in managing, analyzing, and reporting on customer interactions.

Details

Year Founded
2016
Website
frame.ai