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eGain

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4.1 out of 5 stars
59 reviews
  • 15 profiles
  • 16 categories
Average star rating
4.1
Serving customers since
1997
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eGain SelfService+AI

4 reviews

eGain SelfService+AI enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

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eGain Knowledge+AI

3 reviews

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

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eGain Call Track

3 reviews

eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.

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eGain Cobrowse

2 reviews

eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible.

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eGain Virtual Assistant

1 review

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

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eGain Virtual Assistant for Agents

1 review

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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eGain Reviews

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Star Rating
35
24
2
1
3
VC
Victor C.
Customer Support Professional en Townsquare Media
06/06/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

A close experience with the client.

|eGain Chat
eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perfect balance with work. They give people the opportunity to learn and grow with the company.
Susan R.
SR
Susan R.
Customer Support Professional en DIRECT LINE INSURANCE GROUP PLC
05/16/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

eGain is an excellent platform with the best interface I've ever known

|eGain Chat
What I like about Egain is that customers feel well taken care of because they receive the answers they need in a short time and all this happens since the Egain system has exceptional intelligence when solving problems. Egain allows customers to feel cared for, that is something that is very important for us and also has an incredible user interface. It has multimodal access and agents can choose which one to use, it is fascinating. I am sure that it is the best option for those people who want to have freedom during working hours. They give people the opportunity to learn and grow with the company. This software offers a large number of services that will help the company to be closer to providing a high quality service.
KC
Kerlys C.
Computer Customer Support Specialist en Townsquare Media
05/11/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Egain is fascinating.

|eGain SelfService+AI
What I like about Egain is that customers feel practically served immediately because they receive the answers they require and all this thanks to the fact that the Egain system has an exceptional intelligence when resolving concerns. Egain allows customers to feel cared even at times that are not workable also has an incredible user interface. It has multimodal access and agents can choose which one to use, it's great.

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Contact

Phone:
+1 408-636-4500
HQ Location:
Sunnyvale, CA

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@eGain

Details

Year Founded
1997
Ownership
NasdaqCM:EGAN