Top Rated eGain Knowledge+AI Alternatives
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4.3 out of 5
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AM
Verified User in Medical Devices
Enterprise(> 1000 emp.)
What do you like best about eGain Knowledge+AI?
They were KCS certified for knowledge management Review collected by and hosted on G2.com.
What do you dislike about eGain Knowledge+AI?
Their customer response and they promised the world to their customers and then went in different directions. They basically lied to their customers in order to gain the business then they abandoned them Review collected by and hosted on G2.com.
IA
Verified User in Airlines/Aviation
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about eGain Knowledge+AI?
The flexibility and being user friendly. Review collected by and hosted on G2.com.
What do you dislike about eGain Knowledge+AI?
i love everything about egain. there is always room for improvement but overall it is the best app to use. Review collected by and hosted on G2.com.
CE
Verified User in Education Management
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about eGain Knowledge+AI?
Ftp like structure which made the cms seem familiar. Review collected by and hosted on G2.com.
What do you dislike about eGain Knowledge+AI?
Simple things which you would place a support ticket for were overly conplex Review collected by and hosted on G2.com.
There are not enough reviews of eGain Knowledge+AI for G2 to provide buying insight. Below are some alternatives with more reviews:
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Guru is the wiki, intranet, and knowledge base in one that brings your teams together by centralizing essential information. Powered by AI, it gets smarter the more you use it. Experience streamlined information sharing and effortless implementation with Guru.
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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
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