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eGain Cobrowse Reviews & Product Details

eGain Cobrowse Overview

What is eGain Cobrowse?

eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible.

eGain Cobrowse Details
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Product Description

eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible.


Seller Details
Seller
eGain
Year Founded
1997
HQ Location
Sunnyvale, CA
Twitter
@eGain
2,540 Twitter followers
LinkedIn® Page
www.linkedin.com
851 employees on LinkedIn®
Ownership
NasdaqCM:EGAN
Phone
+1 408-636-4500
Total Revenue (USD mm)
$69

SS
Overview Provided by:

Recent eGain Cobrowse Reviews

Shubham A.
SA
Shubham A.Mid-Market (51-1000 emp.)
3.5 out of 5
"Streamlining online assistance for a better experience"
The greatest part of eGain Cobrowse for me is the simplicity it offer in finding assistance. Agent have the ability to view my display swiftly and ...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Customer service and contact center agents tools they need to help online customers"
It lets agents give real-time, collaborative, high-value support. By helping people right when they need it, your business can turn website visitor...
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eGain Cobrowse Media

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2 eGain Cobrowse Reviews

4.3 out of 5
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2 eGain Cobrowse Reviews
4.3 out of 5
2 eGain Cobrowse Reviews
4.3 out of 5

eGain Cobrowse Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Shubham A.
SA
Senior Talent Acquisition Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eGain Cobrowse?

The greatest part of eGain Cobrowse for me is the simplicity it offer in finding assistance. Agent have the ability to view my display swiftly and walk me through problems live, removing the need for extended explanantions. Review collected by and hosted on G2.com.

What do you dislike about eGain Cobrowse?

Occasionally, during work, disruptions occur in the form of system slowdowns or downright freezes. This break in process, especially prevalent at the crux of resolving problems, becomes a source of annoyance. Review collected by and hosted on G2.com.

What problems is eGain Cobrowse solving and how is that benefiting you?

eGain Cobrowse eliminates issues tied to interfacing with intricate web platforms or forms. It does this by making it possible for representatives to give hands on help to users in real time. this enhances the speed of tasks and minimizes exasperation. Its advantages for users lie in its ability to offer instant, custom support, giving them the certainty that tasks will be done right, devoid of any baffling missteps. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about eGain Cobrowse?

It lets agents give real-time, collaborative, high-value support. By helping people right when they need it, your business can turn website visitors, who are customers or potential customers, into profitable, long-term customers. Review collected by and hosted on G2.com.

What do you dislike about eGain Cobrowse?

Interface design could be improved. API integrations limited. Not easy to get in touch with Support. Review collected by and hosted on G2.com.

What problems is eGain Cobrowse solving and how is that benefiting you?

Agent and customer can fill out forms together, field by field. They can even highlight certain parts of a form or web page to make them easier to see.

Lets you set up business rules for certain web pages. For example, a business rule can be written to stop agents from submitting forms or viewing sensitive information in certain form fields. Review collected by and hosted on G2.com.

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