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ConnectWise

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1,511 reviews
  • 21 profiles
  • 36 categories
Average star rating
4.3
Serving customers since
1982
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BrightGuage

13 reviews

Forget toggling back and forth between tabs and logging in and out of different accounts to access the business intelligence (BI) dashboards you need. BrightGauge puts all your essential information in one place, giving you greater visibility so you can make more informed decisions. Customize BrightGauge dashboards and sync your most-used business tools in a BI dashboard software designed to give you ultimate visibility.

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ConnectWise ITBoost

6 reviews

Managing multiple IT documentation systems is more than just time-consuming—it’s costly. ITBoost is an intuitive IT documentation software that decreases platform dependency and costs by consolidating separate IT documentation tools. From customer knowledge bases to devices and everything in between, ITBoost ties it all together for a seamless, streamlined experience that saves your team time and headaches.

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ConnectWise Cybersecurity Management – SaaS

5 reviews

Offer a fully managed security monitoring and investigation of security incidents for Microsoft’s SaaS services such as Microsoft 365®, Azure AD, and OneDrive. ConnectWise Fortify SaaS gives you the power to lockdown your clients’ cloud data and keep them secure. And, with the help of our fully staffed SOC, keep a constant watch for any network anomalies and unusual user behavior morning, noon, or night.

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ConnectWise Cybersecurity Management – Protection

5 reviews

Quickly scan and identify security gaps to determine the most efficient security strategy for your customers. ConnectWise Fortify Protection combines intelligent profiling and alerting technology with support from our Security Operations Center (SOC). Together, we empower your TSP to expertly develop and help enforce end-to-end protection for customer networks, users, apps, and data.

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ConnectWise BCDR

4 reviews

When your client’s data goes missing, the clock starts ticking—and every second counts. With ConnectWise BCDR (formerly ConnectWise Recover), you can avoid downtime and disruption for your clients with our secure backup and disaster recovery (BDR) solution. Supported by automation and our 24/7/365 NOC services, ConnectWise BCDR (formerly ConnectWise Recover) keeps your client’s data safe and protects your reputation.

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ConnectWise Integrated Services

3 reviews

When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects.

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Chisel

86 reviews

Product Description

Chisel is the first unified platform to create roadmaps, collect customer feedback and build team alignment - all within one app. It gets rid of costly busywork and meeting overload while simplifying customer connection and team collaboration. Chisel pays for itself within a month by letting Product Managers focus on feature prioritization, customer adoption and revenue.

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ConnectWise Reviews

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Profile Name
Star Rating
1029
407
112
29
40
SA
Starr A.
11/06/2024
Validated Reviewer
Verified Current User
Review source: Organic

We've happily used Connectwise PSA for years. It's got many great features, we'd be lost without it.

The full featuredness of it. It's CRM, documentation management, time management, all rolled into one. There are several features we don't use but I imagine they'd be handy for small shops; invoicing, mileage, client signoff sheets, product inventory/management.
Alejandro H.
AH
Alejandro H.
Networking, Servers, VMWare, UniFi, Sophos Architect, Backups, Office 365, etc.
10/18/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Most powerful, customizable and integrable PSA Ticket Management solution you could find.

Sure it does not looks like a windows app, even looks like an older app, also kind of intimidating at first but beleave me this is the best you can find, is powerul, if you think you need something, beleave me it have it. Can be integrated with all other platforms I've seen. Allow to be customized so everything. once you start usingit and take the rithm you will find it easy to use, but take a little time to get confortable for anyone. And you will depend from this ask you need to use it for everything every day. Since the email asking for support, provide the support and billing it, a flowing workflow. As to the implementation takes the sme as any ther PSA system not so difficult. Get this and thanks us later.
Kyle Henry L.
KL
Kyle Henry L.
Student at Filamer Christian University, Roxas Avenue, Roxas City, Capiz
10/13/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Complex yet very complete

It has various ticketing functions that really boosts the IT productivity and communication within the company in terms of documentation and applying changes promptly and safe.

About

Contact

Phone:
800-671-6898
HQ Location:
Tampa, FL

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@ConnectWise

What is ConnectWise?

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Details

Year Founded
1982