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ConnectWise Integrated Services

4.7/5

(3)

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ConnectWise Integrated Services Reviews & Provider Details

When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects.

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Overview by

Rick Salmon (Senior Digital Marketing Manager at ConnectWise)

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BT

Bereket T.

Founder & Web/Graphics Designer

Computer Software

Small-Business (50 or fewer emp.)

1/18/2024

"Best Help Desk Services"

4/5

What do you like best about ConnectWise Integrated Services?

One of the standout features for me is the comprehensiveness of ConnectWise Integrated Services. It's an all-in-one platform that seamlessly integrates various tools and functionalities, making it a central hub for managing different aspects of my MSP business. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Integrated Services?

Integration Limitations is the major thing I don't like, While ConnectWise generally emphasizes integration, we face challenges integrating the platform with specific third-party tools or services they use in our workflows. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Integrated Services:

As a long-time user, my recommendations to others considering ConnectWise Integrated Services would echo the importance of thorough evaluation. I'd highlight the platform's ability to serve as a comprehensive solution for managing various aspects of an MSP business. Training has been crucial for our team to fully leverage the platform's capabilities, and we've found ConnectWise's support resources valuable in addressing any challenges. Review collected by and hosted on G2.com.

What problems is ConnectWise Integrated Services solving and how is that benefiting you?

we get help from ConnectWise a CRM feature to help our organizations manage and strengthen their client relationships. Review collected by and hosted on G2.com.

NF

natefaught F.

SIMVANA, LLC | Business Development

Small-Business (50 or fewer emp.)

10/5/2023

"Fantastic for Customer Support"

5/5

What do you like best about ConnectWise Integrated Services?

We use their Screen connect product religiously. I'm not sure how we'd do customer support without it. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Integrated Services?

Sometimes the connectivity piece of it can be a little flaky depending on the browser. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/5/2023

"Fastest way to remote in"

5/5

What do you like best about ConnectWise Integrated Services?

Being able to connect via my mobile device extremely fast Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Integrated Services?

So far, we haven't encountered any issues. Therefore, no complaints Review collected by and hosted on G2.com.

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Categories on G2

Managed IT Services

Managed Security Services (MSSP)

Contact Center Outsourcing Services

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ConnectWise Integrated...

4.7/5

(3)

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