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ConnectWise Integrated Services Reviews & Provider Details

ConnectWise Integrated Services Overview

What is ConnectWise Integrated Services?

When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects.

ConnectWise Integrated Services Details
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Provider Description

When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects.


Seller Details
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.


Rick S.
RS
Overview Provided by:
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise Integrated Services Reviews

Bereket T.
BT
Bereket T.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Help Desk Services"
One of the standout features for me is the comprehensiveness of ConnectWise Integrated Services. It's an all-in-one platform that seamlessly integr...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Fastest way to remote in"
Being able to connect via my mobile device extremely fast
natefaught F.
NF
natefaught F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Fantastic for Customer Support"
We use their Screen connect product religiously. I'm not sure how we'd do customer support without it.

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3 ConnectWise Integrated Services Reviews

4.7 out of 5
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G2 reviews are authentic and verified.
Bereket T.
BT
Founder & Web/Graphics Designer
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise Integrated Services?

One of the standout features for me is the comprehensiveness of ConnectWise Integrated Services. It's an all-in-one platform that seamlessly integrates various tools and functionalities, making it a central hub for managing different aspects of my MSP business. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Integrated Services?

Integration Limitations is the major thing I don't like, While ConnectWise generally emphasizes integration, we face challenges integrating the platform with specific third-party tools or services they use in our workflows. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Integrated Services:

As a long-time user, my recommendations to others considering ConnectWise Integrated Services would echo the importance of thorough evaluation. I'd highlight the platform's ability to serve as a comprehensive solution for managing various aspects of an MSP business. Training has been crucial for our team to fully leverage the platform's capabilities, and we've found ConnectWise's support resources valuable in addressing any challenges. Review collected by and hosted on G2.com.

What problems is ConnectWise Integrated Services solving and how is that benefiting you?

we get help from ConnectWise a CRM feature to help our organizations manage and strengthen their client relationships. Review collected by and hosted on G2.com.

natefaught F.
NF
SIMVANA, LLC | Business Development
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise Integrated Services?

We use their Screen connect product religiously. I'm not sure how we'd do customer support without it. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Integrated Services?

Sometimes the connectivity piece of it can be a little flaky depending on the browser. Review collected by and hosted on G2.com.

What problems is ConnectWise Integrated Services solving and how is that benefiting you?

We would always have customers call with issues but we didn't have a good way to remote into their computers. ConnectWise has helped us provide better a better customer service experience. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise Integrated Services?

Being able to connect via my mobile device extremely fast Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Integrated Services?

So far, we haven't encountered any issues. Therefore, no complaints Review collected by and hosted on G2.com.

What problems is ConnectWise Integrated Services solving and how is that benefiting you?

The ability to remote into a server or virtual machine efficiently. Helps us get to the task at hand easily and from anywhere. Review collected by and hosted on G2.com.

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