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athenahealth

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133 reviews
  • 3 profiles
  • 12 categories
Average star rating
3.6
#1 in 3 categories
Grid® leader
Serving customers since
1997
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athenahealth Revenue Cycle Services

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Athenahealth's Revenue Cycle Services offer comprehensive, technology-driven solutions designed to optimize financial performance for healthcare organizations of all sizes. By integrating advanced tools and expert support, these services streamline the entire revenue cycle—from patient registration to performance reporting—ensuring efficient operations and improved cash flow. Key Features and Functionality: - Registration Verification & Co-Pay Collection: Ensures accurate patient information and upfront payment processing. - Insurance Verification & Coverage Scan: Confirms patient coverage to prevent billing issues. - Authorization Management: Manages prior authorizations to expedite care delivery. - Charge Entry and Coding: Accurately records services provided for correct billing. - Claim Scrubbing, Issue Resolution & Submission: Identifies and corrects errors before claim submission to reduce denials. - Posting and Payments: Efficiently processes payments and updates accounts. - Claim Denials Resolution: Addresses and resolves denied claims to recover revenue. - Zero Pay & Insurance Credit Resolution: Manages instances where no payment is received or credits are due. - Patient Refunds: Handles overpayments and ensures timely refunds. - Performance Reporting and Insights: Provides analytics to monitor and enhance financial performance. Primary Value and Solutions Provided: Athenahealth's Revenue Cycle Services address the critical challenge of managing complex billing processes in healthcare settings. By automating and optimizing each stage of the revenue cycle, these services help organizations reduce administrative burdens, minimize claim denials, and accelerate revenue collection. This leads to improved financial health, allowing healthcare providers to focus more on patient care and less on administrative tasks.

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athenahealth Reviews

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16
SR
Sheila R.
03/27/2025
Validated Reviewer
Verified Current User
Review source: Organic

We are very happy with Athena

Athena is intuitive and easy for all the staff to use. Very easy to navigate the chart. It contains many more features than our small clinic needs but I will use Ahtena in a new practice that will have many more needs. We just integrated Athena with our phone system and can now see the patient information when they call into the office. Customer support is always very helpful but frankly they have not been needed much since we started with Athena in 2018.
Kimberly S.
KS
Kimberly S.
Insurance Specialist at Imperial Health, LLP
11/07/2024
Validated Reviewer
Review source: Organic

Its everything you need

AthenaOne has every function we need to operate as a business office.
Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
08/18/2024
Validated Reviewer
Verified Current User
Review source: Organic

All around terrible for providers/end-users

You can see some notes from other providers the patient has visited. Sometimes you can send faxes from inside the program (when it works)

About

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HQ Location:
Watertown, MA

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@athenahealth

What is athenahealth?

Athenahealth is a service provider of network-enabled services for healthcare and point-of-care mobile apps in the United States. Known for its innovative cloud-based solutions, the company focuses on electronic health records (EHR), revenue cycle management (RCM), patient engagement, care coordination, and population health services. Designed to cater to medical practices and health systems of all sizes, athenahealth aims to streamline administrative tasks, enhance patient care, and improve financial outcomes. By leveraging extensive data from its expansive network, athenahealth offers actionable insights, facilitating better clinical and financial decisions.

Details

Year Founded
1997
Ownership
NASDAQ: ATHN